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August 2022 by Kf K.
They have good sames but it's good to run in and come out it's hot in a mug in the store. It used to be cooler but the AC is not working good in that store came in for like 10 minutes and we're gone
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April 2020 by Imajenme
I used my insurance benefit for frames and lenses was told it would take ten days to come back they were back in two great right wrong! the glasses lost the plastic nose pieces and became loose after one month and two weeks ago broke at the same screw the store fixed I was told I had to buy new frames. Cheap glasses beware. My mom was going to purchase hers there and I stopped her. Needless to say my benefit for the year ruined!
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May 2019 by Imajenme .
I used my insurance benefit for frames and lenses was told it would take ten days to come back they were back in two great right wrong! the glasses lost the plastic nose pieces and became loose after one month and two weeks ago broke at the same screw the store fixed I was told I had to buy new frames. Cheap glasses beware. My mom was going to purchase hers there and I stopped her. Needless to say my benefit for the year ruined!
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December 2018 by Courtney K Crisp
I had a AMAZING quick & easy experience at this location. The ladies in the optical area area very easy & courteous to work with. I have never found frames in 10 minutes except here. I am not a easy person to deal with finding the right frame but they truly know what to look for. Dealing w/ lenses, coatings etc can drive you mad w/ everything they offer today but I was truly checked out in about 30 to 40 minutes. They tell you it may take 2 weeks to get your glasses back, mine were back in about 8 days! So I'm sure not every order is the same, but just FYI.
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December 2018 by Eric W.
Very few selection of frames that are overpriced. Unprofessional staff especially the young lady in glasses always rude to customers. I think she is a manager. They will not replace your glasses after 24 hours of leaving the store after picking your glasses, if there is anything wrong with your frames. Ridiculous!!
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July 2018 by Neil G
Great prices, friendly people, and good quality glasses. Not as large of a selection as at some other places, but still have a lot of good styles to choose from. I've been shopping here for over 10 years.
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August 2017 by Julie Sillers
We just left this optical and thanks to Kennedy she told me about all the sale prices and I was able to save money and leave with a great experience!! Thank you Kennedy for all your help♡
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April 2017 by Lg S.
This review is for the optical department, and specifically the manager Spring. DO NOT EVER let your elderly parent go here for glasses. They are unprofessional, don't know how to measure correctly for glasses, don't communicate their return policy and refuse to refund someone because it was supposedly 6 days later instead of 24 hours. They will take advantage of the elderly and then threaten that they will ruin your credit if you don't pay, even though they are in possession of the glasses. My account that I have had with Penney's for over 30 years is getting cut into small pieces and thrown away. I will never step foot in this store again.
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April 2017 by Mary Eisenhauer
Great service. Love my glasses ðŸ˜. Staff was amazing!!
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December 2011 by A Google User
I recently ordered two pair of glasses from here, thinking it was a good deal. Needless to say, they both came back with the wrong prescription in them and had to be sent off again for nearly two weeks. When they came back a second time, theyre still wrong. I will NEVER use this optical again!!!! My eyes are to precious for this crap!!!!
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August 2011 by A Google User
I purchased frames and lenses less than a year ago. I specifically asked for no AR coating. Recently, the AR coating began to peel (as they always do and why I told them I didn't want AR). JC Penney lied and told me the coating wasn't on there, even though you can clearly see colors reflected back in the lens (a clear sign of AR). They then told me I had to purchase new lenses to get the product I originally ordered. This location does not stand behind their product and, in my opinion, they are not honest.