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March 2024 by Marcy M.
Front office staff needs a inservice on how to run a front office. Putting patients on forever hold , not coming back to the phone and hanging up on patient after a never ending hold. Not ok. Without patients you wouldn't have a job to come to. Treat others how you would like to be treated. This has happen more than once. After reading reviews, this is the office standard practice.
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March 2024 by Terah Lopez
I would just like to throw this out there......this is the most friendly doctors office I've been in this year, actually that I've been in a long while!!! The staff here are absolutely amazing! As soon as I walked through the doors I was greeted by a warm and pleasant smiling face! This isn't even a personal appointment, it was a client's appointment!! I wish all doctors offices would take a few notes from Hurst Family Medical and learn how to show care and compassion as this place does!!! This team of ladies are proof that great medical staff still exists! ? ? ? keep up the kind, professional and friendly care ladies. May GOD BLESS ALL OF YOU for ALL YOU DO!!!
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January 2024 by Bonnie Kitchen
I have been seeing Dr Baze for a few years now since I changed from my previous terrible Dr after seeing how wonderful she was with my elderly mother. I find her attentive, understanding, supportive, & knowledgeable. The staff there are all wonderful. Very friendly. A+++
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November 2023 by Nelida Giro
Very good service and excellent quality of work. I recommend it.
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November 2023 by Dan Collins
Dr. Baze is friendly, knowledgeable, thorough, and timely.
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November 2023 by Adam Miller
My wife and I truly appreciate Hurst Medical's professionalism and attentiveness.
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November 2023 by Elisa
Very disappointing, unaccommodating customer service. My teenage daughter needed an appointment on Monday. She had been ill since the previous Thursday so I called first thing Monday morning. I informed the receptionist that my daughter was a new patient. She said there were no appointments for new patients til December. What good does that do my daughter who had a sore throat, cough, ringing in the ears and headache? She didn't even ask why we needed the appointment. I explained to her that my daughter's paperwork had already transferred over to them from her previous doctor. She still insisted they could not see her now. I asked, "What is the difference between a new patient and one you've already seen when you have all of the new patient's paperwork?" To which she responded, "We haven't established care." Seriously? You won't establish care if you refuse to see her. So my husband had to take her to CareNow. When a patient has a PCP they should not have to go to CareNow. And Dr. Baze has been my doctor for a few years now so this was a real slap in the face.
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June 2023 by Robin L.
HORRIBLE CUSTOMER SERVICE. I appreciate Dr. Baze, and have been a patient at Hurst Family Medial over a decade. Year after year, the front office staff gets worse. Kindness, compassion, and helpfulness are NOT in their vocabulary. I've put up with it because I do really like Dr. Baze--but enough is enough. Switching, will NEVER recommend anyone to the office simply because of the lazy and rude front office staff. It's extremely unfortunate.
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May 2023 by Carol McPherson
Dr Baze has been my doc for 12 years and I wouldn’t trust anyone else with my care. She has the most amazing referral coordinator, Mary, on staff who also deserves 5 ⭐️⭐️⭐️⭐️⭐️!!
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November 2022 by Tanner Gottschalk
There were failures on every end from this place. First time I went in I had to do labs in order to get the medicine I had to be taking, shouldn't be an issue right? I was going to get it done through Lab Corp that my insurance covered. At the front desk I asked if I could have a print out of the labs for Lab Corp, they didn't give it to me and said they would send it themselves electronically. I went ahead and trusted them. Lab Corp appointment came up, they had nothing. They even double checked to make sure nothing was sent over to them for me. Went back into Hurst Family Medical and just had them draw my blood and send it off for labs to not further waste my time. They tried to charge me an office visit again for just getting blood drawn. I have never been charged an office visit at any doctor for the 2 minutes it takes me to go in the back and have blood drawn. I messaged them, I got no response buy they dropped the charge. I ended up switching jobs and so couldn't come back in for several months because I didn't have any time to take off until 6 months in. I went back and had to go through the process again. I confirmed with the doctor that I would not be charged for the visits I come in just for them to draw the blood for labs. She said I wouldn't be charged a visit, just the bill from the lab. I had to go in 3-4 times while they dialed in the medicine dose that worked for me. Fast forward 4 months(I already paid for all the labs), I get a bill for a $25(after the insurance reduced rate) for a office visit. I called and they couldn't tell me anything. They said they would have to check with their "office manager" didn't hear anything for a couple weeks and finally get a call telling me that they do charge if insurance doesn't cover it. I told them I was told they didn't bill office visits for just getting labs done and everywhere I been also never charged for a visit for that. I even mentioned that the labs already charge me $7(after insurance reduced rate) for them drawing the blood...which is all they did in that visit! They didn't take vitals or anything else. They said they still bill for a visit even through I was told they do not. I advised to cancel my upcoming appointment as I don't appreciate being lied to and this felt like a money grab seeing as how other places do not charge for this and I am already charged for the one thing they do when I come in.
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November 2022 by Emily Bloom
I’ve been with Hurst Family Medical for 10 years and I absolutely love the staff there. From the nursing staff to Candace to Dr. Baze herself. I can tell that they love their careers and they care for their patients like family.Having a team that you can turn to when you just are not feeling 100% and they LISTEN and truly want to help is what has kept me coming back.
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November 2022 by Tony Wallace
I have been a patient for over 20yrs. The staff is very helpful and Caring. I feel like a part of the family when i have appointments. I am very pleased with Dr. Baze and her nurse practitioner.Candace.
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November 2022 by Elizabeth Wallace
I have been a patient with Dr. Baze for over 10 years. Dr. Baze is a terrific doctor and Candace has been a great addition. The nursing staff are efficient, fun and very caring. I am very impressed with how quickly my referrals are handled. The staff at the front desk is very efficient which is a great experience. I enjoy going to the doctors office because of the entire staff and Dr. Baze is truly a caring doctor.
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November 2022 by Shannon Smith
I have been a patient for 5 plus years and have been extremely pleased with the level of customer service received from everyone in the office. Always prompt service with an amazing greeting everytime I arrive. I am impressed with how long the staff have been there - shows it must be great to work there!
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November 2022 by Kenneth McCall
They take care of me.
