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July 2024 by RubyMartinez
Bad customer service
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July 2024 by Shannon Meyer
It's a Dillards so you expect a certain level of service. The story was clean and well lit. The service was highly attentive
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July 2024 by Karri Willeford
One of my favorite places to shop.
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July 2024 by Rene Reyes
Cologne selection is amazing
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July 2024 by Angel Stief
Pricey swimsuits
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June 2024 by Leelianna Shields
Terrible customer service. Rude and accusatory staff.
I sent my husband here to return a flower girl dress we ordered. We had purchased 2 options (both from Dillards) and the bride decided to go with the other dress. Wedding isn't until July. Once in the store the initial lady said no I can't return this dress it's been worn. My husband explained that both the stain and stretching on the shoulders came when we ordered the dress and asked for her manager. The manager came and started accusing my husband also. She asked him why he waited 2 weeks to return the dress (30-day return policy) and why he would buy such as expensive dress for a toddler. Why is an associate criticizing the purchasing choices of a customer for items they sell?
To me, it sounds like there is some sort of penalty on the store for accepting damaged merchandise and instead of communicating the policy to my husband they started accusing him instead. We don't need any special accommodations or exceptions. If that's your policy, then fine, we'll return the order online. Completely unnecessary to add the extra drama to the interaction.
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June 2024 by Tyler Sanchez
That bathroom is fire dawg
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June 2024 by Kerri Lynn
Prom dress shopping!! ?
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June 2024 by Alicia Eureste
I have a swimsuit that still has dillards tags and never been worn. Apparently the proof of purchase tag doesn't match the item bought, I don't have a receipt and the swimsuit is still being sold for full price and the customer service rep kept having to call different managers who wouldn't even come to talk to us to give a store credit or anything. At this point it's time to shop somewhere else. $130 lost and we spend lots of money here. Good job dillards
Patrick store manager wouldn't come and fix this, so what is the point of a customer service department?
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June 2024 by Susana Sherfedin, Realtor
My favorite Dillard’s store for over 10 years!!! Always great customer service and friendly people! I was running late and the site was closed. And I asked a guy if the door to the parking area could be open. And he said yes and opened the doors for me. I didn’t realize that he needed to unlock three doors… honestly I wouldn’t disturb him… i apologized but he was so friendly and said no problem … one of the reasons I come here for shopping even when I moved to downtown Fort Worth. Thank you so much! Your loyal customer :)
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June 2024 by Kandace Robinson
Bol in women’s shoes gave the best customer service. He was funny, he was knowledgeable of the inventory and he was present when I felt like I was being ignored by the other salesmen
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June 2024 by Robert Whittaker
Nice clean store.
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June 2024 by Dee Redeagle
Before I forget. Gigi in the men’s shoes department was extremely kind and professional. I noticed she was connecting with all the other customers ahead of me so Angelic. Made my shopping experience for my husband so easy and just thought she deserved this review. Thank you Gigi!
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June 2024 by David Eisenman
Ivan and Nisreen in the downstairs area are both very helpful and kind
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May 2024 by Linda Clay
They need more counter help in jewelry!
