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September 2023 by MizzQueen MIZ
The only reason 1 star was given is because I couldn’t hit anything lower. This customer service was first thee sign that I should of went some place else. The guy answering the phones answer like he was answering his home phone. Then over the phone he could have told me that I would need documents prior to arriving to the location. The car was noisy. Seem like the tires are on backwards. The inside location stinks. I will never be back. Enterprise will sometimes say don’t worry about the gas. It was sencond line to half and they wanted to charge me $30 per gallon. I snatched the keys and hurried to fill. Was too busy rushing to bring back before I was charged $40 for 1 hour. Yeah seems as if the customer service is not overriding with their money! Wow!
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May 2023 by David Green
Great service. Came through when other companies didn't.
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April 2023 by Shelby Cottle
don’t which location but you have a driver that nearly hit 2 cars, tailgating every car in front of him, and was going almost 80 on a 55 with the license plate of 3GB667. whatever you guys are selling or offering if this is how you allow your drivers to behave i wouldn’t recommend this company to anyone. he tried to give me a dirty glare after he realized we took a picture of the license plate most likely. do better and teach your employee how to properly drive a company vehicle.
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September 2022 by Charles Laird
Submitting the request for a rental was easy enough online same day. Went to pick up the rental but was told that I didn't have a reservation. I asked that they check again and then they found it.Got into the car pretty quickly. Car was in good shape, but was about the ugliest color ever for a car. Some may like it, but the kids hated it. Whatever. :). Called it Colonel Mustard. Car did have an odor though, reminiscent of a vape/old smoke smell. Car drove well had some nice features. No a/c in back though.Returning the car. Did the return pretty quickly, but I was informed of a cleaning charge for excess dirty on the floors. Pictures attached. Was dirt on them when I got it, but whatever. I shook the carpets off and he accepted that. I'm certain he's only doing what he was trained, so I can't be mad at that. He was a nice guy for sure.I would actually recommend oddly enough, because it was a quick turnaround for the rental, the guy was nice, the price was good and other than a couple complaints, it was fine. If you want high end, this is not your place... One last note though, there wasn't a high pressure sale for insurance, which I declined AND when I brought it back, he didn't try to make out that there was damage that wasn't there before. Honest guy. Same one that gave me the car and I returned it to.Ah, and the place is in a strip center, and the inside is pretty dated.
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August 2022 by Chelsea Perez
DIN RENT HERE! They steal money from you. Never gave me my deposit back and act like I’m the problem. I’ve called this location, customer service, and it’s been 10 days. There we zero issues upon returning the car. Proof showing it was never returned to my account in picture.
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March 2022 by Wendy Biggs
Reserved a car. Got a phone call at the same time the car was to be picked (8am) up stating no cars available until 11am. At 10am received another call stating car could not be picked up until 2pm. I spoke with manager who did not care or even act like he cared that this put a bind on a business that uses them regularly, stating the whole area is out of cars... which is why one was reserved. Zero amount of help or friendliness at all.
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August 2021 by Sylvia Suda
Very professional, friendly and very respectful. First time using Avis, so far so good!
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July 2021 by Jessica McClarty
THE WHOLE BUDGET RENTAL COMPANY IS TERRIBLE! I’ve never had a good experience with them.Doug needs some help…as in more team members.He is personable and kind but stretched so thin. Poor thing was doing his best, running in and out, answering phones, resolving billing issues. The wait was forever. WHY WAS HE ALONE? He kept a good spirit but I missed my trip waiting.
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May 2021 by Patricia Pendleton
Mr. Doug and Mr. Tahzman were great this morning while picking up our rental. We had some challenges but Mr. Doug quickly solved the issue and we were very happy with the outcome. He went above and beyond the call of duty and I really appreciate that. Even in the midst of another unruly customer, both Mr. Doug and Mr. Tahzman handled themselves well. Great job with customer service.
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April 2021 by M M
I reserved a vehicle months in advance for this location. At 430 pm the evening before my scheduled 8am pickup, I was left a voice mail that my car would not be available at 8. After calling back 10 times an extremely rude man finally answered. He stated the car would not be there. He didn't provide a delayed time, did not offer an alternative. I advised this is not acceptable to let me know the last minute before my trip in the morning. He said verbatim "I'm not a magician, I can't magically make the car appear." In complete shock of his rudeness and lack of concern for his company's problem, I asked for the manager. He replied "I am the manager, I am the manager, now what?" LOL Sooooo I just went to enterprise rental and had a wonderful last minute rental experience. That manager should be fired! I can't imagine how the people under his authority conduct themselves. Perfect example of trash leadership running a business in to the ground!
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April 2021 by Dayaa Jeffery
Ok so very unprofessional .. I had reserved a rental car online for 430 .. got the confirmation email and everything so I drove 25 min just to get there and the man say they all sold out ... I’m confused because that’s the whole point of the online for available cars .... very angry and most likely will never return ? y’all don’t know what all I had to do to get there and y’all pull this
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January 2021 by Lyle Williams Bey
Great customer service
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December 2020 by Stacie Chadwick
They let me prepay for a rental so I could just run and pick up. Fabulous only they never disclosed there would be a $250 hold on your checking account above and beyond the 70$ one day rental. So now we are over 300 bucks for a one day rental. I canceled entire thing this was last Friday still no refund!
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November 2020 by Yvonne Gonzalez
Worst location to rent a car. I got my rental but costumer service is just horrible
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November 2020 by Kiyah
Unprofessional to say the least!
