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January 2024 by jeffrey holman
I came in on Saturday to upgrade two phones on my plan Jeff H helped us greeted us very promptly was very knowledgeable he did an awesome job. I came back in on Sunday was greeted by Pablo to upgrade another phone and he did awesome as well you have some really great employees here. Thank you.
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January 2024 by brittany starkey
Jeff was amazing and excellent at helping me and keeping me calm because my phone was breaking, thank you so much!
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January 2024 by Tonya Lattimer
This was my 2nd visit ask same sale rep. She was available to help me. The manager spoke to me and was friendly.
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January 2024 by Zane Borg
I felt horrible for the in-store rep! ...he tried so hard to do a simple phone transfer from another provider. It took several hours to complete the change-over to THEM [AT&T] as my CELL service... (and seemingly due to multiple AT&T related problems!) ...the actual human being we worked with was GREAT and highly knowlgible/ skilled! ...the application process was a NIGHTMARE!
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January 2024 by Carol Wicker
Expert diagnosis in less than 2 minutes. Resolved issue in 1 minute. Friendly and kind.
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January 2024 by Clare
Folks were very helpful and knowledgeable.
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December 2023 by Claudia Nelson
The staff was super friendly towards me and my little one and solved my issue with excellent customer service! I appreciate the wonderful staff at this location!
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December 2023 by Ryan Evans
Went to this location and they told me there was nothing they could do to lower my bill. Went to the location in Glade Parks and they took $50 off my monthly bill. Second and last bad experience I’ll have at this store.
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November 2023 by Marie Bailey
ATT is a horrible company with extremely poor customer service. When looking at our account, it shows that we've been paying for iPhone 15s since February 2023. The store kept trying to tell us those were payments on iPhone 14s, but those were paid for in full earlier in 2023. They did not fully reimburse us, so we have to contact corporate. Horrendous experience with a horrendous company
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October 2023 by Linda T.
I visited this store yesterday to get help about updating my phone and using APP. I was helped by Xavier Castleberry. He was very nice and kind, provided me an excellent service. I sincerely appreciated his help!
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October 2023 by sushanta ghosh
This store I always visit. Their service was great. Alexis was my sells person, she was very friendly and helpful.
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September 2023 by Shannon Wolfsbauer
I cannot complement Xavier Castleberry enough. I have been trying to get my esim unlocked for DAYS and in a desperate attempt to not have to be on hold for hours, I stopped by his location on Grapevine Hwy. He was unable to help us in store, but he was so helpful and gave me phone numbers to the exact representatives that would help me immediately. Thanks to Xavier I was able to get my issue resolved. I truly owe him my sanity today. So to Xavier - I thank you
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July 2023 by Kristi Parsons
I love this store! One of the sales associates name is Caleb and he is great! Very upbeat and knowledgeable. The whole team is great which I why I come to this store over the one close to my house.
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April 2023 by nora youssef
AT&T is a scam. We had an account with Metro PCS for five lines and paid $125 with everything included. While we were shopping at Sam’s a lady named Elizabeth who was working for AT&T approached us and told us that we’d only pay $120 every month for the five lines if we replace your phones and give the 14 Pro MAX with only a $400 tax. After we got our first bill, it said that we had to pay $180, not $120. We called and asked about it and they told us that they can’t to anything about it. AT&T are thieves and I will be letting everyone know both online and in real life all across the states. Please don’t do business with AT&T. Take your business elsewhere.
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October 2022 by Emily Endriukaitis
Colton & his charisma are a 10/10!!! Me and my mom loved him as he was knowledgeable and so funny which made our visit much more bearable!!!