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September 2024 by Shirley Aljaafreh
I have to wait for my check to clear for 3 days! It's a government check from TDCJ it should not be held. & Also when I pay my bills they keep them "pending" for 3 days causing me late payment fees.
There Zelle is really hard to work with as well.
When I opened my account the agent was VERY sweet.
Now when I go in, they are very busy but Noone is there.
I will be changing banks this week, tired of it being hard every mnth to get my pay check.
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February 2024 by Diane Holman
All of the employees are very professional, very articulate, very efficient and very friendly. I love their app, it is very user friendly and offers more than any other bank app that I have used
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March 2023 by LOl Life
Very rude teller, looks at me and walks away and takes care of somebody else! Keeping me waiting! Than laughs about it! Not friends at all! They just want your money.
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December 2022 by Sam Massey
called the number, connected to a central service, ask to be transferred to the bank, they forwarded me to the local branch, phone rang and no one answered.
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December 2022 by Tammy Padgett
I miss the diversity in your staff.I find the new staff need a course in cultural diversity in the job place.They chose to speak Spanish when communicating amongst themselves. I speak English the language of business. How am I to know what information they were sharing. I suggest you do something to rectify this or patrons will begin to leave.
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July 2021 by Zachary Cresse
A great bank full of helpful friendly people. But sweet baby Jesus, what kind of place is only open for three hours on a weekend? When I work the rest of the week, it gets really difficult to go into the bank.
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October 2020 by Justice Spencer
Very professional and responsive!
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June 2020 by Justice Rash
Very professional and responsive!
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April 2020 by Clint Allen
I am the headmaster at Alpha Omega Academy. As a school, we endorse First Financial and the great people who work to provide financial services to Huntsville. They have really served our school community well. Thank you, First Financial for all you do.
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February 2020 by Dragon A/C Heating
As a small business, I've come to trust FFB not only for the business accounts but also my personal. I highly recommend them if you're looking for personalized service. Look forward to working with them again in the future. -Chad Austin, owner Dragon AC
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October 2019 by Cee Andsee
Do not trust this bank for lending. Had an issue with an interest rate because of shady business practices. Closed all of our business and personal accounts asap.
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February 2019 by Christy C
Do not trust this bank for lending. Had an issue with an interest rate because of shady business practices. Closed all of our business and personal accounts asap.
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October 2018 by Holly Frankum
I learned a lesson this morning that I will not soon forget. I attempted to transfer money from one account to my FF account. I waited 20 minutes for the doors to open in Huntsville. Upon walking in I noticed James was not there. Something told me to leave, but I approacted the tellers. An older lady who's name I have already forgot asked how she could help. I explained what I wanted and sge asked me how much I want to transfer. I asked how mych I could transfer and sge said "however much is in the account, but if they charge and you dont leave enough and it declines, you'll have to wait until tomorrow to try again." Knowing it was a $25 tranfer fee I wanted to leave some extra money in the other account. I told her a number. She walked off with my cards and a couple minutes later told me it declined. Are you kidding me? Then told me there may be a limit I could transfer. So basically instead of taking a couple extra minutes to find out the facts, she assumed. Then had the nerve to tell me to try again tomorrow. First off if you have a Monday-Friday job, don't use this bank. Heaven forbid my hours are the same as tge banks, so gorget that idea. The only perk to this bank is James. He has taken extra time to ensure ge is telling me correctly! He is always friendly too! Will be looking into other banks, for sure this week.
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October 2018 by RT teetertotter (teetertotter57)
We have been baking with First Financial for years. They have gone over and above to serve us. Both Huntsville branches are very customer service oriented, and have a hometown feel. My husband, me and two of our adult children have financed multiple loans with this FFB, with little or no hassle. We wouldn't bank anywhere else.
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September 2018 by Kelly Cumming
This is a great bank! Everyone is friendly, helpful, and down to earth. They answered all my questions and assisted me with my needs. They are very hospitable and make you feel welcomed and appreciated. Thank you all!
