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July 2024 by Paige F
I went in to make changes to my account, and they sat me in front of a computer and told me "just fill the info out and a representative will assist." The representative was a video chat with an out sourced representative and the audio and video quality were so poor I couldn't understand them. They ended up cancelling two of my accounts by mistake. There were 5 employees in the Xfinity store standing by the entrance chatting with each other and only one customer in the store. I have no idea why none of them helped me. I had to drive to the Atascocita location to get actual service.
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July 2024 by cesar henrikz
We just canceled the service we are waiting for 4 days for a connection they offer to send a technician but the technician never came Worst service ever
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July 2024 by Pamela Branch
Dennis gave us the most amazing guest service I have ever received at any Xfinity. He spent 4 hours trying to resolve a problem we were having with my son’s phone after the hurricane. I am a store manager and I tell you he definitely went above and beyond for us. Customer Service should look like him everyday. I definitely know if we would have gotten any other Rep that day , they would have given up way before he did. So Dennis we thank you, and you definitely will go far
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July 2024 by kaila brown
If i could give 0 stars i would this has been the worst company i have ever had if spectrum was in my area i would’ve gone back to spectrum i have had nothing but outages and payment issue since i got with the company i am definitely just gonna get att or tmobile home ive had enough
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July 2024 by Mariatrejo Soto
Terrible service, I called Xfinity and they supposedly gave me an appointment to pick up the new equipment quickly and when I arrived, both the person at the door and the manager told me that there was a 45 minute wait and they did not want to validate my appointment. I have been a customer for many years but because of these types of experiences I am thinking of changing service companies.
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July 2024 by Am
Most unprofessional service provider ever! Been without service for a week now and no updates or correspondence on the status of service being restored. Such a disgrace!
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July 2024 by Kenneth Jackson
Not sure how Tachus were able to keep there customers up and running doing the Hurricane and thru out the week while it’s been a week and our Internet is still down. It’s nearly impossible to work from home using this internet service.
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July 2024 by Erica Evans
They will not answer the phone or come and talk to the customers who has been waiting since 2:50pm because they were supposed to open at 3:00pm
The manager needs to do better with their communication
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July 2024 by Rose
? Chaeston Randolph is a great person and a great valued asset to have as an employee!
Randolph’s customer service is superb! Very courteous, professional, and outstanding personality. Thanks to people like him, I will continue to be a valued customer. Outstanding overall! Wish you the best Chaeston! Thank you for your kindness.
#neversettle
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July 2024 by Jessica Roman
Everyone was nice here. I was in and out!! Turned in equipment.
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July 2024 by Jayy Al-Husaam
Take a ridiculous amount of time to get service, like 40 minutes. And when I finally got service it took 4 minutes. Wait time is annoying, service is great
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July 2024 by nora acosta
Good treatment, very professional, I recommend them
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July 2024 by TheWeeklyJourney
xFinity is Great when it is working. When it is not, I can lose $150 to $250 a day and only $5 compensation
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July 2024 by america free
I am a current customer and have been for 5 years my services has been off and on since April I work from home and this is affecting how I make my money I loose services every other day and my bill keeps going up and no deductions has been made I’m thinking of dropping my services I’m not being compensated for any of the outages I’m experiencing and I’m loosing money from work these services are no longer and advance to me if I can’t work I pay over $300 a month for your services I demand to be contacted
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July 2024 by Mari
Regretful of having arrived at this place, they offered me a plan of lines they were advertising in the store, we accepted the plan and it turns out that the first month they charged me triple the agreed price. The second month they are charging me double the agreed price. We called the customer's attention. customer and they didn't solve anything for us, we came to the store and the worker didn't want to help us solve anything either ?
