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August 2024 by The Quicks
Friendly service with a smile
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August 2024 by Dennis Heather
Staff always helpful and fast. Even a long line (of Amazon returns) moves quickly!
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August 2024 by Henry Cuellar
Believe the bad reviews! This is the worst location I ever been to. Very bad customer service.
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August 2024 by Melissa Smith
Jason is so helpful with my Amazon returns. Explains things very well. And he always greets everyone when they walk on! So appreciative of him.
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June 2024 by Katyuska Rodriguez
Excellent service. The employees always are smiling and they are ver kind.
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May 2024 by Jennifer Richey
Service! FedEx is around the corner and they totally messed up my print job and never apologized… What a sham. I came to UPS and the service is always amazing for shipping, but my printing was perfect and Jason, the manager, was so personable, thank you.
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May 2024 by Liz Blanche
This location consistently has the rudest and most condescending employees I've ever encountered. I understand it must be annoying that you have to deal with amazon returns and people have bad days even now and then, but good god the way they talk to and treat customers is unreal. Before you can even complete a sentence, they interrupt you. They are just ready to demean you.
I previously tried to track down a package that I shipped from another location. BIG MISTAKE. I should have returned to the location I sent it from. I gave the tracking number to the employee and he went on to tell me it was a USPS tracking number, that I must have been cheap to use that through UPS and they couldn't help me. I had no idea you could even buy USPS postage at UPS. I never was able to locate the package.
Their shipping costs are unreal and in combination with their awful attitudes, I will never step foot in this location again. Not that this even matters to UPS or their employees. This is not a one off incident either, it is every time I visit this location. Please put these poor employees out of their misery and let them go. They either enjoy being so condescending or perhaps they are going through some form of torture in order to move up the ranks of UPS.
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May 2024 by Zoe Phillips
The associate named Jason. He is so kind and unbelievably helpful. Knowledgeable and just provided so much assistance to me with a smile. I needed it badly after a terrible day and can honestly say I’ll never go to another ups store other than this one!
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April 2024 by Reeane Conner
Excellent customer service and friendly team despite being super busy with line out door. Jason Jackson is truly an asset to UPS.
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March 2024 by Justin Rodriguez
We go to another UPS location to avoid dealing with the employees at this location.
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March 2024 by Kat Luna
the worst impression of any UPS i have gone to. recently started using ups and yesterday when i went to this location the front desk and back rooms were a complete mess. Packages were everywhere and the atiitude of the front desk gentleman was rude. You can tell when someone doesn’t want to be somewhere. i’m never returning to this location . he had already scanned my packages in so i knew it was pointless to try to take them to a different location . i just hope they actually get shipped
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March 2024 by Jenny Lott
Third time coming at 815 and they are closed. Signs says 8 am so does the website.
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March 2024 by Deirdre Murray
Great Customer Service! Special shout out to Shelly & Bryce who are always respectful, friendly, patient & both go the EXTRA mile to help customers.
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January 2024 by E McKee
Disgusted. There's a blonde short haired lady that has no customer service skills and treats her coworkers and customers like garbage. As I was waiting in line, I witnessed her snap at the trainee (tall gentleman wearing a black shirt). Customers were waiting patiently and helping each other out with the Amazon drop box to try and minimize the line for the workers. The trainee was multitasking to try and clear out the line when the short lady snapped at him about using two terminals. The trainee explained to her that one terminal was being used for a customer that was waiting to talk to the short haired lady. He was using the other to continue to help customers in line. The third associate had walked away. The short lady again snapped at the trainee. She was projecting her own frustrations and anger onto the trainee and customers. The trainee maintained his composure and was very calm, cool, and relaxed through the whole ordeal. Every customer in there was appalled by the behavior of the short haired lady.To the trainee, if you are reading this ... you were doing an excellent job! You don't deserve to be treated like that. The customers saw and we were angry for you. Keep up the good work and don't let her immature behavior bother you one bit.
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January 2024 by Brandi Evans
Their always nice and helpful
