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September 2024 by Ehab Ashmawy
Very bad service. Enough said.
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August 2024 by Jasmine Gonzalez
Every single employee at this store needs to be replaced. Upper management must visit this store. Horrible service. Customer service reps, you're only paying them for nothing because they too also just pick up the line and do not answer you.
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April 2024 by Johnny Blaze
I went to another Shoe Palace in Willowbrook Mall looking for a certain item, and was told they did not have it. I asked the employee if they could look in their system if another Shoe Palace had it available. The employee said that Shoe Palace in Deerbrook Mall had it available. So I myself called this Shoe Palace in Deerbrook Mall before I went, and asked if they had available the certain item I was looking for. The employee on the phone said yes, and I asked if they could hold it for me, the employee said YES she could hold it for me (Note- I don’t live close, im coming from Cypress area), the employee said she would hold it for me just for that day. I showed up 2 hrs later due to traffic, and was told that they had sold the item I was coming to pick up. Before even showing up to this Shoe Palace in Deerbrook Mall, I asked if I could purchase the item online to AVOID any problems and was told NO that I couldn’t. I was mad, upset, because I could have avoided the trip, my time, my gas in my car.
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January 2024 by Suzaññe Dial
Love the store but they have too many young ppl working that play a lot around n don't help r greet customers when you come in, its like you have to find help. Please hire some mature employees that take their job n yur business serious
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January 2024 by avalos Ramírez
Excellent service to distract me
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October 2023 by Stephanie Campuzano
The manger not sure what his name was, but he was African American and had a pony tail. He was completing a refund for my sister and completely made the cashier & her uncomfortable. He was making rude remarks behind her back imply she was dirty. This experience was really upsetting and we will now have to think twice about visiting again. I am not sure if the manager was having a bad day, but he needs to be retrained on customer service.
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September 2023 by Stephanie Olmos
The manger not sure what his name was, but he was African American and had a pony tail. He was completing a refund for my sister and completely made the cashier & her uncomfortable. He was making rude remarks behind her back imply she was dirty. This experience was really upsetting and we will now have to think twice about visiting again. I am not sure if the manager was having a bad day, but he needs to be retrained on customer service.
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August 2023 by Joseph Olivier
Trash company. I ordered a shoe with them 2 days before release, 5 days later they canceled and claimed out of stock. Funny how its out of stock once a shoe gains value. Typical backdoor store.
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August 2023 by Chris Addams
Good vibes, friendly staff.Good deals to boot on boots...if that's what your looking for.Mostly good sneaker deals and fresh new styles.
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June 2023 by marzoratti cruz
Great place, good stuff ✌??
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April 2023 by Truly Blessed
Idk why I gave them 4 stars 4 years ago but as of 2023 I've seem hella improvements and employees are alot more attentive with better attitudes
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March 2023 by Jonathan Townsend
Great place to get Nike shoes
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December 2022 by Aleshia Jackson
The shoe selection is ok, but they didn't have my daughter's size, so I ordered online at $40 more than in store. The worst part is my daughter selected a second pair and wS told $159 by the floor employee but got to the register, and the price was $189 and $204 with tax. She was using her own money and couldn't afford them, she was so disappointed ?.
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October 2022 by Shuna Rue
Great customer service
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October 2022 by Manda Eleven
Love the variety
