Shell Federal Credit Union is a member-owned cooperative serving Harris County, offering a variety of services at lower or no cost compared to traditional banks. Anyone who lives, works, worships, attends school, or does business in Harris County can join. Customers appreciate the friendly and helpful staff, with many praising the seamless process of opening accounts and obtaining loans. Staff members like Jesus Flores and Marissa Gonzales are recognized for their helpfulness and dedication, making customers feel comfortable and supported. While some experiences, such as waiting times for appointments or notary services, have been less positive, overall, members value the personal attention and better rates offered by Shell FCU. Many customers have switched from larger banks to Shell FCU for better service and interest rates, noting the credit union's commitment to customer satisfaction and community service.
Had a wonderful experience getting assistance w our loan. Adriana Johnson was extremely kind and handle our experience with such professionalism and kind...Rare from companies . I will always be greatful.
January 2024
I made an appointment, and I still had to wait over an hour for someone to see me. We needed a notary, and the rep who was suppose to help us didn't even have a notary. So we had to wait 20 mins more for someone else to help.
November 2023
Best credit union for car loans and personal loans. Thank you for providing excellent service.
