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October 2024 by Carroll S
The people are helpful and nice.
The down side is there isn't enough people working. The wait lines to see he tellers can be very long.
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September 2024 by Angel Mejia
They lie regarding rates, then when you apply with a excellent score, they still offer you I high interest rate, then dings you with a hard inquiry. Then they have no customer service to explain, they suck.
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September 2024 by Jason Singley
Every time I come to this location, it's like watching grass grow. They aren't understaffed by any means, they are just lazy! One guy always walks by the waiting area with the strongest pot smelling clothes. There's several people just standing around, but the tellers are the only ones doing anything. Waited over 2 hours just to see a service rep. I would choose a different location, but the next one is over 20 miles away. Hire new management! These are clearly not getting the job done. Look at the reviews Navy Federal!
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September 2024 by Gerrett Houston
SHOULD BE ZERO STARS.Came to this location to get a document notarized. They only have one person that does this but this employee didnt show up until 1pm. I came back at 4:20pm and sat in the waiting for over 30 MINS while the notary sat with the same customer since before i entered the building. No one made any effort to inform the notary of us waiting. After waiting well past closing we finally decided to leave. I will never go back to this location.. Terrible Customer Service!!!
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September 2024 by Shanna Harvey
If I could I would put no stars, they replaced tellers with atm machines and the lines always long, you can only take so much out the atm so I’m always stuck going in and waiting in line
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September 2024 by Chanti Fetish
Branch location 10011 FM 1960 West Humble, Texas 77338 location never has a notary on duties. I have been to this location several times in the last 6 days with an exception of Saturday and Sunday and no notary is never available. I have to drive 25 minutes to get to this location and 45 to the next and an hour to the next location. This is unacceptable and if the branch manager is the only notary and they are never there that's a problem. If the branch manager is the only notary and is never available that is unacceptable. The girl told me that the branch manager won't be there until next Tuesday, today is Tuesday by the way.
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September 2024 by Arielle Yellowe
Does anyone know the direct number to this branch? I don’t want to drive all the way over and they’re closed again for no apparent reason.
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August 2024 by Yellow Dragon
Way under staff. Not enough chairs for members. Long lines. Workers work like turtles. No roth IRA/ CD representative on site. This at 1:30pm. Ask representative with hair look as she came from a paint party at 3rd desk to desk right after our members are the mission for one of her two chairs she mentioned no. She said she may need the two. Next person she called up to her desk only one person in two of the chairs.
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August 2024 by Cecil Chavez
Great place for banking especially for Veterans.
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August 2024 by Brown Scott
This branch is a mess , shevanna the manager is an angry person with attitude, very low customer service!
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August 2024 by Marina Duenez
Been here since 11:15 am to open an account. They stand around a lot chit chat a lot and have no communication. I’m not races at all but the African lady nd her co worker were just calling all the African ppl which is not ok. On top of that they did something to the computer and all the names erased as to what order everyone is on line. We got skipped 2 times. They didn’t even bother to communicate that all the names were erased. This place just had bad service.
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July 2024 by Travis Deblaw
Although I'm not a member anymore, I truly and highly recommend NFCU for your banking endeavors. They have shown great customer service skills and take good care of their members. Whatever you do,do not lose your account with them,it's very hard to get back in even if you were a prior member.
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July 2024 by Cherry Jeremiah
I DIDN’T THINK ANY BANK COULD BE WORSE THAN WOODFOREST OR EVEN WHEN THERE WAS 1ST CONVENIENCE BANK, BUT I HAVE BEEN PROVEN WRONG. THIS CREDIT UNION TREATS CUSTOMERS LIKE WE ARE NOT HUMAN BEINGS AND I HAVE BEEN WITNESS TOO MANY TIMES ON HOW VETERANS ARE TREATED BY THE AWFUL PEOPLE THEY CALL EMPLOYEES. THEY HOLD YOUR MONEY WITHOUT A LEGITIMATE REASON EXCEPT FOR YOUR DEBIT TRANSACTIONS LOOKS SUSPICIOUS. WHO THEY HELL ARE YOU TO TELL ME HOW TO SPEND MY MONEY?! PLEASE IF YOU CAN BANK SOME WHERE ELSE. THERE ARE WAY BETTER CREDIT UNIONS THAN THESE GOD AWFUL PEOPLE. THEY DEFINITELY DON’T CARE ABOUT VETERANS WHO HAS FOUGHT AND SACRIFICED THEIR LIVES FOR OUR COUNTRY.
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July 2024 by Leah Hairston
I actually needed to go inside to do my banking today and the service was wonderful! Everyone was kind and I was honestly SHOCKED at how quickly we were taken care of. We worked with Jaxson and he was wonderful, was very efficient when explaining things to me and just an all around pleasure to work with.
I took one star off because there is no longer a full service drive thru. Also the ATM they placed in the drive thru doesn’t take deposits (at least it hasn’t when I tried). If I’m going to do an ATM deposit, it has to be from the safety of my vehicle.
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June 2024 by Paul Boudreaux
Bad customer service please use another Navy Federal and not this they have different rules then all other branches. There system is down and instead of closing they rather you stand outside in line in the heat because of capacity cause there systems are down so they let in 4 people at a time. Please use another branch just check there reviews.
