-
April 2024 by Elliott Galyn
Return policy makes shopping at this store untenable. Home Depot doesn’t hassle you for $20 worth of store credit. I will be taking my $ elsewhere. Time to short the stock (LOW) because if they treat their customers like this there is no way they will stay in business.
-
July 2023 by Google user
Best coffee atmosphere and coffee experience ever!
-
July 2023 by Janice Lewison
Best coffee atmosphere and coffee experience ever!
-
April 2023 by Dianne M.
This store is like a ghost town; there are no cashiers to check you out and no one to greet you or enquire if you need any "help"!! The parking lot is a nightmare! As I was loading my truck I observed a man parked at the end of the aisle looking through binoculars at the exit door of the store. I was very concerned and afraid for my safety after observing this person. I called the store and talked to the manager about the state of their parking lot and enquired if they were going to hire security, and she said "no". She said "this is how it is now" and customers will have to take their own lives in their own hands when walking to and from the store. I will never shop here again, because management has such a dangerous and non caring attitude toward their customers. Please be aware of your surroundings when in this parking lot, because there are a lot of loiters and thieves looking for opportunities to steal and worse!
-
September 2022 by Glenn Hurta
Always something to buy.?
-
October 2021 by Jennifer Johnson
The staff at the Pro Desk are extremely helpful, especially Mireya & the Pro manager! We’re doing a large renovation project for our business and each time I’ve been in someone always offers to help without me having to search for someone. Thank you Atascocita Lowes for still holding a great standard of customer service!
-
June 2021 by Dave C.
Not a very good Lowe's location. I read another review that said something to the effect of "employees walk around this Lowe's like they are carrying out a sentence in prison" - this is pretty accurate. Things are not located where they should be, shelves are not restocked properly, things are in general disarray, ...a few of the staff members are great but the majority certainly don't seem as if they want to be there. It's unfortunate, because it seems like a management issue more than anything else. The location is great and they do a lot of business. It just seems like the level of care and attention to detail is not there. Hope they can get things turned around.
-
May 2021 by Melanie Freeman-Rhodes
Very fast service especially for a memorial weekend. Paint desk is very organized with a system that keeps the wait and confusion down.
-
April 2021 by LaQuanda Marie King
My husband and I went to Lowes in Humble on 1960 on Thursday 4/1/2021 and bought $2400 worth of products. The products we purchased included patio furniture and a pergola. The pergola we bought, which we are putting together ourselves was missing an essential part. We called customer service and went back to the store which were no help. We bought these products for an event we were hosting on 4/3. Even though the store's inventory stated they had the product in stock. They c
-
March 2021 by Alex R.
I was in a rush finding fungicide for powdery mildew and one of the workers helped me find some I was really happy thank you
-
January 2021 by Sam P.
Ordered to pick up, two weeks after ETA.... on a pump for my sewer system. I sit in the store for twenty minutes then get my item from a rude store attendant. I will drive past them for Home Depot from now on.
-
November 2020 by Denise Z.
First I have to start off by saying this location IS NOT CLOSED!!!! They are alive a taking all the business !!! My in store experience when working with employees David and Edward this past week was superb!! These gentlemen were patient and did not rush me as they gave both their professional and personal opinions - which they did not have to do, when I asked. I can speak for all the employees but these two were sooo knowledgeable! David wasn't even working in appliances but he saw me standing there waiting and at least acknowledged me and greeted me with kindness. He later handed me off the Edward who was a book of knowledge on each brand I had questions on, then he walked me through the LG process so I'd know what to do in case I ever had trouble. Now on deliver day there were issues. I DID NOT RECEIVE A PHONE CALL AT ALL. in fact I called the store 3x and they said my item was damaged on the second call I made, and -Alnisha Jefferson- was supposed to call me and ask if I still wanted it, wanted a refund , or a discount. SHE DID NO CALL. I took off work for this which means time wasted. Also I don't know how far out it will be for them to deliver again. Very disappointed. Remember customer service is key!!!!!! And it only takes one lazy employee to ruin it for everyone I would have given this store an easy 5 stars if it weren't for her!!!!!
-
September 2020 by Marc P.
The employees walk around like they are carrying out a prison sentence. They will talk to each other but not customers. When they do talk to you they act like it is a bother. They never have enough staff, and when you finally get one to acknowledge you that is the first thing they say also. DO NOT PLACE AN ONLINE ORDER FOR PICK UP HERE. I have had to go in twice and pull my own merchandise 15 minutes before the store closed. One order was placed at 8AM and another at Noon, and the orders were not ready by 8PM. One was all Ring cameras in the front cage? I go to the Lowes off Wallisville Rd now, a further drive but friendlier staff, their inventory is accurate and matches the website and just a better overall experience. I hope the new manager Kurt fixes this, shame too, such a great company.
-
August 2020 by Chris Carroll
tropical storm on the way next week so I Ordered an $800 generator on line that showed 8 still in stock. When I called to check on the order they said they were sold out and the inventory was off. how do you mis-count 8 $800 generators? I think it's b.s. and they sold it after we already ordered and paid for it. They screwed up and didn't want to admit it. Just ordered a better one from Amazon. I won't be patronizing this store again.
-
August 2020 by Kahn H.
Very slow at the constructor side where register 1 and 2 are. Usually 3 or 4 employees standing around talking like at home while only one cashier working on a long customer waiting line.
