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December 2023 by Abdul M.
I feel sorry for ppl who tricked by Kroger. Many items price change when you check out ...under excuse. Digital coupon smart idea to steal them. Watch out when shop there
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August 2023 by Gloria S.
This place has an infestation on Indian moth's in their dry pasta isle! Do not purchase any of it along with their seasoned meats. They try and disguise the foul smells with their pre-seasoning and mark the pricing really low to get people to buy. Be warned!
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July 2022 by Eunice S.
I love this kroger location because of their great staff. Often I write about my great experiences at places we eat, but I realize that I fail to notice the places I frequently shop at like this Krogers location where I always get great service and treated well by their team members or staff. Yesterday I was shopping for some espresso ground coffee and a staff member to time to give great suggestions and I truly appreciated it. I left the store feeling great about my purchase. She was also very patient and took time to talk with us. Her name is Lashelle, Cashier #503. I also love their Deli and Produce section which always looks great and well stocked and so much choices and mostly they make sure counters and shelves are clean. When you shop at a place like, it makes your experience so pleasant. Thank You
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March 2022 by James S.
Bought 5 hams for people at Christmas, the main ingredient was SALT. Called Kroger main customer support line just after the holidays. Was promised a refund, never happened. Called back in March, spend 1 hour on the phone, they could not refund my money because it had been too long. NEVER AGAIN!
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February 2022 by Charlene B.
Very clean and organized. Lots of variety and all items stocked. Cashiers were friendly and helpful.
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February 2022 by Kara B.
Don't come here. The staff are condescending and scoff at you when you don't know how to use their stupid online coupon system. The expensive prices would be bad enough but pair that with a complete lack of customer service and you have Kroger.
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December 2021 by Linda B.
This is for ALL Kroger stores. For starters... you have handicapped parking only!!!! I've probably witnessed only 2 people parking in those spaces who are really handicapped.... Others get out of their vehicles running almost. If I park at this Krogers... regular parking starts halfway between the store and the service station. I forget whether I'm trying to get groceries or get gas... and after last night at this location, I resolved to NEVER go back to Krogers... It's tooo expensive and the quality has dwindled..even saw some meats that were spoiled and turning dark red. You should be ashamed !!!!
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June 2021 by Woodrow A.
I order a birthday cake from the bakery at the Kroger in Humble, TX. It was stale and not fresh. The icing and the cake all tasted like coconut oil, terrible. Cake was spongey and dry as hell. It was not baked fresh. I am returning the uneaten portion for a refund.
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March 2020 by G N.
Well went in today for a few things on the mega sale I went to self check out needed coupons scanned by a floor supervisor Dennis who was very rude and loud about a few items on my coupons. Made a scene about something I purchased that the coupon would cover. Very rude to my older mother looking at her up and down like she didn't understand walked off mad and told another employee. She then called a manager and said everything was fine. Very rude I will also report to corporate this behavior from a employee is very unprofessional
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March 2020 by Chris E.
I hate their system with only one or two registers open. They expect us to use the self check out which keeps jamming. Usually jams more then once.. Then you have to wait for an attendant.
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November 2019 by George W.
I would like to see more major name brands other than the store brand proliferating the shelves. I find the store brand not as good as major name brands. Also, I am no longer in the military and don't like obstacle courses. Some aisles have product in the middle of the walkway and if there are a lot of people in store, I have to yell at them to get out of my way when there is a traffic jam.
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September 2019 by . ..
I have nothing positive to say about this location. The staff are not trained -- at all. Customer Service/Money services people didn't know how to operate their registers or the phones; they needed help but couldn't call for anyone. Understaffed and mid-managed. Employees were attentive but worn out and dragged every checkout line to a snail's pace. This place is too stingy to hire more help, or else this is just indicative of how rotten Humble is--can't FIND competent help to hire. AVOID.
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May 2019 by M M.
I am doing the self check (I guess for convenience) I advise the so called CS agent that the frozen bread has come up the wrong price. She comes over and asks do you have a Kroger card ? I say no but can you scan the courtesy cards that are usually avail so I can get the best price? She asks do you want it and I say yes but need the card to apply it. She says I can't do that and takes the item off and says continue. I say I will just go to the walk up lines where they will apply a courtesy card to it. I step a few FEET OVER to another lane and have it done with a Lead of some sort who applies the courtesy card frequently kept. I had left phone in car. I waved to her and said hi shorty with thumbs up and said GREAT customer service. Why do some people take these jobs. I guess I did not impress her.
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March 2019 by Lara G.
I came in to renew my tag for my car and before I even stepped in line he lady at the customer service desk yells at me " whoa whoa whoa whoa whoa!!! Read the sign!!" I look behind me to a sign that says. "Tags out of order!!!" Everyone in line in front of me turns around because she made such a big deal out of it. I will never come here again because I'm afraid your customer service people might embarrass me again.
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February 2019 by TX O.
3 times in the past year I have had fraudulent charges appear on my credit card within minutes to an hour after using it at this Kroger. This store must have some type of widespread use of skimmers or the equivalent at their point-of-sale machines, or they have a major data security issue that is ongoing with their payment processing system. It's not just me either: do a search for the major Kingwood online community forum and you will find dozens of people reporting the exact same type of credit card fraud after using their cards at Kroger. Unfortunately it's not just this Kroger either, the older Kroger in Kingwood has caused the same types of fraudulent charges to appear on shoppers credit cards immediately after purchases.
