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“I recently opened an account from them and the experience was just smooth and easy.
I will give them 10 star for customer service, each and every staff here is helpful and quick is assisting.
I recommend this bank and especially this branch to everyone ❤️”
“I was looking for a Bank with excellent loan rate and earn interest in Saving account. I was treated very professionally and I got to open an account within less than 30 minutes and got a loan with a low interest rate. I’m a very happy customer.”
“I had a outstanding balance at the bank and Justin and shakia help me alot to take care of the outstanding balance. And when I was done taking care of that the branch manager Jennifer help me open a new account.All I can say is thank you from the bottom of my heart helping me open a new account over almost 12 years since I has a bank account and they made me very happy.”
“I went in today to get help with my online banking app and Kelly was very helpful and patient with me. I love this branch of Woodforest. Keep up the work ladies!!!”
“The Small Business Resource Center on the banks website is fantastic. For the first time I feel that I am truly learning about many of the basic business finance ideas. The language is very accessible and the formulas help so much! For someone with zero background in accounting this is gold.Today I was reading about Employees vs Contractors in the SB Resource Center and it was if I was having a conversation with the author. It's really that simple to read and understand. Kuddos to the writers. Well done!This speaks a lot to the high value Independent Financial places on customer relations, and I appreciate that.Thank you, Nick, and Thalia for a great experience!”
“We are long time members of Chartway, have always been treated like family and they have always helped in all our financial needs. We recently had fraudulent withdrawals, very scary and stressful situation. Karla Ard was an angel! She quickly took control of this bad situation and helped us through it all. This is one of many reasons we stay with Chartway, true customer service with a personal touch. Thank you Karla!!”
“I stopped by Investex in Atascocita just to drop off paperwork and as always, I was met with a friendly face. And in the spirit of Christmas, the credit union was beautifully decorated. I was wowed and it really put me in the Christmas spirit. Great job team Atascocita.”
“The staff from the President to the newest Customer Service Reps are absolutely fantastic. Professional, knowledgeable, helpful just a great banking experience for me going on 2 decades. Long live United Energy Credit Union!”
Closed
19661 US-59, Humble
Banks
“EXCELLENT Customer service provided! I had a money order that I needed to deposit into our business account. I had reached out to our Corporate Banking representative, Lauren Janssen for assistance. When I let her know which branch I would be going to for the deposit, she reached out to them to let them know to expect me. When I arrived I was greeted by Jeff Shine, he was friendly and professional, and even had the deposit slip already completed and waiting for me. Now that's customer service; much appreciated!!”
“Amazing bank with amazing service. The staff are extremely helpful. So glad I decided to use PSB for my business. Looking for many more years of a great relationship.”
“Love my Amegy Banker Babes! Wonderful location with staff that truly care about their customers! Kelly, Kim, Judy and Shealynn are always so welcoming and helpful!”
“This is by far the best costumer service I have ever received by a Bank of America employee . Thank you Betty and Monique for making our visit very pleasant. All our questions and concerns were answered. Also I did not get the lady name who greets at the door but she was also very nice and welcoming. Highly recommend coming here ☺️”
“I always receive exceptional customer service at this Branch. They’re so professional, friendly, knowledgeable, and helpful. Mrs. Williams is a jewel. Her personality is passed down to her employees. I love going into this Branch just to receive a warm welcome, and to see the smiles on the Teller’s face. Of course, to encourage someone along the way ?”
“Had a wonderful experience getting assistance w our loan. Adriana Johnson was extremely kind and handle our experience with such professionalism and kind...Rare from companies . I will always be greatful.”
“Yesterday, my brother-in-law passed away from a battle of MS for 23 years my wife and I went to capital one location to withdraw a small amount of money, after being asked for a form of ID I gave them my drivers license and my capital one card with the account number on it, so the teller continue to ask for more ID all I had was another credit card from another bank facility, which is not a form of ID and it’s a credit card ? they tell her gave me back my ID and card and refused to service Us not sure what just happened as me and my wife were obviously in grieving process standing there at bewildered ? at this young lady? She proceeded to go to the managers office, leaving the teller window and goes to get the manager. The manager came out as I was yelling can I get some help over here? I’d like to make a withdrawal. No one else was behind the windows in the lobby. The manager asked the lady to call the police and this escalated into something that I’ve never seen before in my life not sure if it was racially motivated because me and my wife are a mix couple, but there’s something to obviously learn here. We have been a customer of capital one since 2019 since the location at West Lake, Houston and all the way further all 1960 by Townson, and then this manner of custom relationships that they lack of, I believe it starts from the top of management and ends with management! I pray that no one else will have to deal with the unprofessional way of Capital one‘s performance and management! The bank at 9475, FM, 1960 Bypass Rd. humble TX 77338 branch managers name is Hope Lavallies Kroger’s first convenience bank has been our primary bank for several years they are always professional, always courteous, and always willing to take care of me and my wife and my family’s needs. They are a very personal bank compared to the snooty bank at capital one I am not sure if anyone else is had a bad experience with this bank or this is just an isolated issue with my wife and I? Or just plum unprofessionalism. We have never been treated this way anywhere or any establishment in our lives. My wife and I are not without fault. We are human and fall short of the glory of God daily . I believe no matter what the case or circumstances that we go through in life no one should treating you with the lack of respect in a professional establishment. Please be aware of where you bank if they’re not treating you professionally they do not deserve to have your money or your time! We pray that the bank manager and teller that refused to help us find the Lord we forgive them, just as our Lord is forgiving us! And by the way there’s two sides to every story, they never asked OURS ? It’s no wonder this is a one star bank. It starts with management. I expect the manager to write personally a letter to and apologize to my wife for her, teaching, the tellers how to be unprofessional ! Remember, it starts from the top might be time for a new manager.”
“Although I'm not a member anymore, I truly and highly recommend NFCU for your banking endeavors. They have shown great customer service skills and take good care of their members. Whatever you do,do not lose your account with them,it's very hard to get back in even if you were a prior member.”
“I’ve been there more than a few times I always loose my cards . They are super understanding and sweet . And always meet all my needs or answer any questions . Work quick to resolve my issues . If you ever go there ask for Amanda .”
Open 24 hours
9649 N Sam Houston Pkwy E, Humble
Banks
“Just had a great experience here at this chase location. One of my auto pays stopped so I had to get a cashier check and they were so helpful and even gave me ways to help in the future. Thank you Gracie and chase on west lake, y'all are awesome.”
“I have been banking with the same bank since 1987. At that point it was called Greenway Bank and trust, through the years it has been bought and sold multiple times the most recent before PNC was compass BBVA. The transition was very smooth to PNC and the staff goes way beyond what I expect them to do. I’m so happy and so pleased with the additional hours and additional days for both in lobby and drive-through banking. Online banking has gotten easier and with more functions and giving you more capability to do whatever banking that you need. I am so happy with PNC Bank that I am even questioning myself as I’m not a bank person. I have three accounts at this bank and I am happy with the attention that I get the personalized service that I get the courteousness the professionalism and at the same time they treat you like family. Thank you to PNC Bank on FM 1960 E. humble Texas”
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“I was greeted with a good welcoming tone by rosa she assisted me very well. She made great conversation while also helping me at the same time. I always enjoy going just to be assisted by rosa. I’ll be sure to always go to this place for the great customer service !”