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February 2019 by Dana J.
We scheduled this mover on Jan 9 for Jan 31. Gave Credit Card info to secure date. Signed and returned form. On the day of called to say one mover called in sick. We rescheduled for Feb 1 at 5:00. Received confirmation. No show, no call, no text. We had to hire another Mover last min and paid a premium price. Received another message they closed the business. I had to pay additional rent. Refusing compensation. Isn't that way insurance is for??
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August 2018 by Jerome S.
We hired Impack Movers based on their rate and reviews and couldn't be happier that we did! They were perfectly punctual, super friendly, and loaded the truck faster than we expected. They must also play a lot of Tetris in their downtime because they used every cubic inch of the moving truck and made what shouldn't have fit actually fit. If we were to move in Houston again, we'd book these guys in a heartbeat.
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August 2018 by Fern G.
I needed someone last minute! TC and his team came to my rescue. TC was very polite took his time explaining the details of the move and cost. His guys were due to show up at 5pm but got to me at about 3:45. They worked fast and took good care of my things with all types of wrapsThe only complaint I have is, my wall mirror was broken during the move. I called TC the very next day (Sunday) there was no answer. Called Monday, same thing. I believe that TC accidentally called me on Tuesday and I explained that my mirror was broken during the move. He sounded like "blah" not too concern. He told me to take a picture of the mirror and email it back to him. I followed his instructions and I haven't heard anything from him since and this was two days ago. Just check your breakables before the guys leave. In addition to TC's response, I said in my original message that my things were wrapped. Your team moved THREE of my mirrors so I don't think they would recall an itch crack as you put it. I did not bad mouth your business, I simply stated MY experience with you all so there's no need to be defensive. Lastly, If I'd broken my mirror myself, why would I contact you for a partial payment of what I paid for it? $25 will not replace the $40 I paid for the mirror. At any cost, I appreciate your services and willingness to try and satisfy me. However, I don't appreciate your argumentative and very defensive response, ESPECIALLY since we'd spoken already and hashed out the issue. You should consider being more professional in your responses!!!
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June 2018 by Juhi J.
Impack Movers was awesome!!! Our move went so smoothly. They were efficient and timely on the day of the move and delivered on time! Everyone was very nice and professional!! I have used a few different movers and they are definitely the best we have had!! I would highly recommend them and would use them again for my move!
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June 2018 by N Z.
We have used TC and his crew on 5 moves now and they have been awesome! They are always on time and even make a call or send a text to let you know they are on their way. The 2 man crew work so well you would think there were 4 of them. They take the time to wrap all the furniture and carefully load them on to their truck. I wouldn't hesitate to recommend them to anyone I know. Great customer service! Thank you again for providing such a great service!
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October 2017 by Johanna M.
The 2 guys were great! Only took 1.5 hrs to get my stuff all out into their moving truck from 3rd floor apt. Very thorough in wrapping furniture, setting up my washer & dryer. I would have liked it if they could have used the tollway to cut down on time. I highly recommend this company.
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June 2017 by Justin F.
Professional, courteous, and hard working! The guys busted their behinds from the moment they arrived until the moment the last bit of things were taken off the truck to the new house. They restored some faith after a bad experience with a moving company. JC did a great job setting the move up and communicating as well especially after a more difficult move just a day or two prior. Thanks guys for a great job and hard work to get the move done timely and without any issues.
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June 2017 by Nancy B.
Scheduled this company a week out to move from a 5 bedroom, 3,500 sf house. A couple hours before our scheduled move owner calls to cancel our move and reschedule. He said his guys were "exhausted" from the move they just completed and he had to tell them to go home and rest. He promised to call me back with a new time and never did. After three hours of calling him and no response I had to book another company. Completely unprofessional and a complete disregard for his customers. I would NEVER recommend anyone use this company. Now I'm left having to wait for another company to come and do the job he just deserted. Pathetic. Customer beware. Price is good but you get what you pay for!
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May 2017 by Laronda P.
Thanks to fellow Yelpers I decided to use Impack Movers for my moving needs. I moved from a one bedroom apartment from the 2nd floor onto a storage unit on the second floor. Scheduling the move went smoothly, the date that I wanted was available and TC sent over the agreement. The morning of the move I received a call informing me that they were on the way. They were approx. 10 minutes late, which isn't too bad considering that the 290/1960 area can be a nightmare to drive on at times. Once they got there I signed some paper work and they got right to work. The guys don't talk much, but they were very careful with my belongings. They even shrink wrapped basically everything that was not in a box or container. I felt a lot better about leaving my things in a storage unit for an extended period of time. The total move was about 2 hour and 20 minutes. I will definitely be using them for my future moving needs, as well as recommending them to anyone that I know who is in need of a reliable moving service!
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July 2016 by Petra G.
Very impressed with our movers, Dee and Terrance. They were very polite and fast. They moved quickly within the 2hr minimum. We moved from the 3rd floor to the bottom floor in the same complex. Both guys dripped sweat but always had a smile on there face. I would definitely recommend them and plan to use them again for when we move again. Thanks impack movers for making this move as easy as possible!!
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June 2016 by Keith B.
Wow! These guys are AMAZING!!! I have used movers before 3 years ago but they are no longer around so I was once again shopping for a fair and reputable moving service, after countless phone calls and web searches I found Impack Movers, I called and spoke with TC, he was super professional and friendly! They arrived right on time and came fully equipped with padding blankets, saran wrap, padded dollies, the works. It was TC and two others guys, I liked that TC (the owner) actually works on his crews and makes sure everything is done right. These are some strong men, they moved my furniture which I thought was heavy like nobody's business. They did not waste anytime and total move from when they arrived to when they left took only 1.5 hours. I am still impressed with the service and how quick everything was completed. I will most definitely recommend them to everyone I know and will call them for my next move as well!! Thanks TC, you guys did an outstanding job!!
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May 2016 by Chris B.
TC and his team did a fantastic job helping me move this past weekend. From the initial online booking and phone conversation to final payment, the entire process was seamless. All three movers (I only paid for a 2 man crew) arrived on time and carefully wrapped and loaded all of my furniture and boxes. From when they parked the truck to when I signed the invoice, they finished my local move in less than two hours. Not a single item was broken nor was a single complaint made by anyone about the temperature or heaviness of my furniture. I would highly recommend this company and will definitely be using them the next time I move. Their truck is about the size of the largest UHAUL truck, so don't worry if you have a lot of belongings in a small apartment. PS: Credit cards are accepted, and there is an option to tip on your card. I gave each of the 3 guys $20, bringing my total out of pocket to $280. As a single guy living alone, the expense was definitely worth it!
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April 2016 by Kuldeep O.
I moved to a new apartment in the same community about a week back. TC and his colleague Trey did a wonderful job. They handled my belongings very carefully. They were very fast and finished the job within time. TC was very polite. I wish both of them all the luck and success in their business !!
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April 2016 by T M.
5 stars not enough for these gents. Had two guys come out today, and they knocked it out of the park. Nothing broken, nothing scratched, on time and very professional. They moved more in 4 hours than myself and friends could have done all weekend. Would totally recommed to my family and friends!!
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March 2016 by Yvette C.
TC and another mover (didn't get his name) were fabulous! They have plenty of great reviews, this is short but I knew one more great review couldn't hurt! Used 3/12/16