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December 2025 by Peter Chao
I was told the car was new and included lifetime BlueLink. However, I later learned it was a certified loaner vehicle and the BlueLink subscription is only valid for one year. The salesperson didn’t seem to know these details, and I was given incorrect information. The app now shows the service will expire in a year. I’ve tried reaching out for clarification, but I haven’t received a helpful response. On top of that, not all of the items listed on the window sticker are actually included with the car, and they’ve refused to provide everything on the list. Overall, this has been a very disappointing experience.
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December 2025 by Brandon Sims
Marcos H. Pacheco was professional, patient, and genuinely worked to earn my business. He made me very fair offers and kept trying to find solutions instead of applying pressure. He stayed consistent, communicated clearly, and followed through on what he said.
He went above and beyond to make sure I was comfortable with the deal and took the time to address concerns along the way. His approach made a real difference in my decision.
While I did not have the best experience with some of the other sales staff at the dealership, Marcos went out of his way to make things right and win back my business — even though those issues were not his fault. If it weren’t for him, I honestly don’t think I would have purchased a vehicle there.
I also want to mention Michael Grubbs, the finance manager. He was very nice and helpful, explained everything clearly, and offered an extended warranty at a very reasonable price. When I declined, there was absolutely no pressure, which I appreciated. I believe the finance manager was fair and honest throughout the process, which is not always the case.
I 100% recommend Marcos H. Pacheco — he absolutely deserves 5 stars. I’m giving 4 stars here because the dealership overall did not earn 5 stars, but if it were just for Marcos, he would get them all.
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December 2025 by Courtney Reed
I do not recommend buying a car here. They do everything for you to buy a vehicle from them, but after you get the vehicle, their service is horrible. They don't answer the phone, they had my daughter's car in service for a week, and didn't do anything to it. She paid for the bumper to bumper warranty, and they do not honor it! PLEASE GO SOMEWHERE ELSE!!!!
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December 2025 by Arian Feijoo
Good luck speaking with anyone on the phone. Now they have some kind of AI person speaking to you, then you ask to speak to a rep and they just place you in a Queue and no one answers
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December 2025 by lani fuller
My wife and I purchased our 2026 Hyundai Tucson Hybrid at Humble Hyundai dealership. David Gibson and Terican Ellis was excellent in all aspects of process from start to finish in the transaction. You will not be disappointed if you want a great car buying experience with the sales staff and this dealership. Thanks again Art and Lani Fuller
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December 2025 by Kara Johns
I couldn't be more grateful for Austin's help, the technicians, and the service department. Great customer service.
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December 2025 by Aimee W
This dealership goes above and beyond, every time we are in. No pressure sales, no run around - they just help you find what you can afford, and the process is so smooth. Our salesman, Chris, has been so kind and answered 4725 questions with so much patience. It was a great experience - and I very much appreciated how they respected my time in the processes.
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December 2025 by Gracey Hake
Chris was amazing helping me find my dream car! He was very easy to talk to and listed to all my requirements and found the best deal for the best car! I would definitely recommend and come back to Humble Hyundai and same goes for Chris! He also has been amazing with helping me make sure my car is running perfectly and answering any questions no matter how small I have after purchasing.
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December 2025 by Jean Maberry
I loved the ease and friendliness of every one at the dealership! No pressures and a wonderful experience! Thank you taking care of me and my craziness! We will buy here again, ask for Marcos!
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December 2025 by Jeannette Quintana
Big shout out to Marco for helping me get my car! I had a bad experience with a sales person not wanting to help as much but Marco went out of his way to work with what I had and made sure I drove out with a brand new car out the lot! Would definitely be back to see him!
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November 2025 by Bryant Rodriguez
I highly recommend Sahand to anyone looking for a new or used car. He turned what could have been a stressful process into an enjoyable experience. I’m extremely happy with my car and grateful for his excellent service!
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November 2025 by Marissa Haynes
Thank you and a big shout out to humble Hyundai! And Chris who sold us our car and worked with us! It was a great experience and I love my car and highly recommend the Hyundai palisade especially the calligraphy edition! Love my car!
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November 2025 by Thomas Henry
I've been waiting hours for someone to answer/ return a phone call my vehicle I just purchased from the dealership has engine problems and I need help I would come up there but I don't live close by I would hate to make a trip all the way up there because I can't get someone to answer.
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November 2025 by Glenda Martinez
Go ask for Cristobal (Chris)! He helped us get the car we wanted at the price we needed. He is honest and kind and I would buy from him again! I love Hyundai because they have amazing warranty. This is my second Hyundai purchase and will likely buy again when my daughter is ready for a purchase!
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November 2025 by Alejandro
Frank helped my wife and I, he was very understanding and very helpful with any questions we had.
