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June 2024 by Ophelia Ruben
I am having problems with my return that they filed.I got a call back today. The rep literally screamed the whole time I was on the phone with her. She blames me for my return not been right. She tells me I didn't pay for the peace of mind guarantee. I paid for my taxes to be done by a tax professional. Now I am facing a possible audit and fees from April 15 until I can get an appointment in a local office in August. Then she hung up on me without regard. Will not be returning to H R Block piss poor customer service.
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April 2024 by Edward King
Carla (Kay) Richardson was a great help to me and very personable..I'm very grateful for her handling my case..
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March 2024 by M
Awesome
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March 2024 by Manny
Awesome
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March 2024 by Helen Omunakwe
Good service, thanks to Veronica
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September 2023 by James Blanchard
Completely satisfied with whole process.
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September 2023 by Richard Sanchez
Professional, friendly trusted advisor
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August 2023 by Marcy Austin
Great experience. My tax preparer was very friendly and knowledgeable.
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April 2023 by Leo G
I would have put zero stars if i could! I've been using this location for years and yesterday was the first time that i had problems here. I made an appointment on-line two days in advance, confirmed the morning of said appointment. I get there 5 minutes early. the receptionist tells me that she canceled my app. because I didn't call back the day before! Three tax "experts" in the back and no other customers in front. Couldn't/wouldn't squeeze me in. basically telling me that I'm $#!+ outta luck. I won't be back to this location!
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April 2023 by Lisa Sumbry
Very nice. Very helpful in future suggestions and/or recommendations. In and out within 45 minutes. Will us again.
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March 2023 by otis hawkins
Went into H&R block to have taxes prepared as tax preparer was about to send them through rapid refund advance a note stated we still owed H&R block back from 2019. We told them how could that be since we filed in 2020 and 2021 and there were no preparation fees owed then. We also contacted the office where we filed the year of 2019 and got a receipt from them showing we had paid H&R block in full to prepare our taxes. No one new how to get this off our records in order for us to file for a Rapid refund. It would help if H&R block had knowledgeable staff that could resolve issues like this.
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March 2023 by Shanna Collins
This H&R Block is very friendly and has highly trained tax pros who are there to help you with any of your tax questions.
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March 2023 by Charles Smart
My tax preparer was great, very friendly.
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February 2023 by Marylou Bazile
If you go to H&R block I highly recommend Ms. Veronica she’s is very professional customer service is top tier she always make me feel welcomed and she always teaches me a little something with the tax world every year.
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February 2023 by Eric Startzel
Terry is a genuine tax professional. After my previous experiences with the "so-called" FREE online services, I am disappointed in my choice to depart from H&R Block. Fool me once...
