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May 2024 by Trishell Hayward
I recently stayed at Comfort Suites for two nights 5/17/24 and 5/18/24 in room 413, and unfortunately, my experience was far from satisfactory due to a severe bed bug problem.Upon arrival, the check-in process was smooth, and the staff seemed friendly. However, any positives ended there. On the first night, I noticed several bites on my body, but I initially dismissed them as mosquito bites. By the second night, the bites had multiplied.The bites were painful and caused significant discomfort, severely impacting my stay. I reported the issue to the hotel management, but their response was that they would have housekeeping check the mattresses. They offered to move me to another room, but by that time, I had lost trust in the cleanliness of the entire establishment.Given this experience, I cannot recommend this Comfort Suites to anyone. Bed bugs are a serious issue that reflects poorly on the hotel’s hygiene standards. I hope the management takes immediate action to address this problem and ensure future guests do not have to endure what I did.Edit:So instead of taking accountability, you respond to my review by one, lying about me asking for a refund; Which I let you know multiple times that I do not want a refund or a half priced room. I could care less about getting money back from my stay. It’s the principle of it all. Not to mention you called me after I left the review and mentioned that the Owner will give me 5,000 reward points if I take down the review. I told you no and that there’s no bribing that will work to make me take down the review. Not only that but in your response you also accused me of bringing bed bugs into a hotel room. Which I don’t take lightly. So not only will the review stay up. I’m calling corporate in regards to your response which is very unprofessional. I hope the situation is resolved and that no one has to deal with this. You also didn’t “attempt” to call me serval times. You called only twice and we spoke both times about the situation and my review and how you and the Owner would like me to remove it. The integrity of this company is really concerning. But thank you for your time.
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May 2024 by Valdecir Magalhaes
Customer service and attention grade 0, I don't recommend it.
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May 2024 by Kamala Marsh
This hotel is GREAT! Staff are super friendly , especially Tranisha at the front desk! She saved me when I arrived late at the airport and the shuttle was not running anymore, she recommended I take Lyft. I don’t use Lyft, in my town it does not exist, and Uber had no rides available. Thanks ? Tranisha!! I will stay here again. The sheets are silky soft too!!
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May 2024 by Nic Padilla
Clean rooms front desk is super helpful
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May 2024 by A Life Changed By Christ
The young girl who worked at night. I believe her name is Cathy super helpful and kind. She made our stay there very pleasant.
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May 2024 by gerardo rivera
It was great stay had a good night and the clerk and manager was energetic and uplifting they were very helpful will be come back for next visit
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May 2024 by Shahayla Colson (shacol)
The location is very convenient to IAH. So, it's a plus being I'm always traveling for business and seeking decent hotels near the airport. Others complained of the noise of the traffic but you can barely hear with the AC going. There were cleaning discrepancies w/ one of my rooms upon arrival but the GM rectified quickly the following day.The front desk staff was polite and helpful. The rooms are spacious for the price. The elevator wasn't working and made it difficult for my disabled family member to navigate the stairs. The breakfast was standard and the hostess was attentive in that area. There's other eateries/shopping within 5-10 min driving distance.
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May 2024 by Tammi Welch
I want to be fair to the hotel, so I'll say this...our room was clean, the staff was great. However, they need security in their parking lot. Our truck was broken into & almost stolen at 8:45pm at night, right under the light, right in the front parking lot. Had I not gotten an Onstar notification that my anti-theft system had activated, they would've gotten it. Like it is, I now have a big repair bill coming. Another guest had his car broken into just a few days prior & they got several thousand dollars of his belongings. That's the reason for the 2 stars on Service...I believe they know there's a problem so parking lot security should be provided.Rooms: Clean, comfortableSafety: They need parking lot security!! Watch your vehicles!
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May 2024 by Steve Boyer
Motel very nice and rooms cleanGuest service are very nice.If you have any problems these people will handle it quick.I will stay here in futureRooms: Rooms have plenty charge outlet fir phone, ( usb)
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May 2024 by Stephen Holliday
Great staff. Clean and comfortable place conveniently located near George Bush International Airport in Houston,
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April 2024 by Nigel Cooper
Rooms: Rooms are huge & the beds are really soft & comfortable
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April 2024 by 2much2 Saytoday
It's difficult to know any more what you're going to get when booking a hotel online, so I was pleased to see that this hotel was true to what we saw on the site. It's about 10 mins from IAH, which was very convenient. It's not walking distance or very near restaurants, so plan accordingly. Would definitely stay there again. Sidenote: I left earrings in the room, which I realized about 10 min after leaving. I called back to have someone check, and they found it! So, so grateful. Also, my husband arrived before me and they called me to confirm his check-in was legitimate. That's a first and I appreciated it too.
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April 2024 by MzJill Ann Nicholas
I had a fantastic experience. Stayed here for two weeks until my place was ready. We were so comfortable here.
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April 2024 by Medina Johnson
Omg, Lanetta I think that’s her name I’m so sorry I had a lot going on trying to move but she knows who I am I just want to tell you (GM) thank you so much I really appreciate you so much I don’t even understand how your customer service uplifted my spirits and my day thank you thank you thank you the room is amazing the location is amazing LOVE EVERYTHING ABOUT THIS PLACE I HIGHLY RECOMMEND DONT LET A NEGATIVE REVIEW KEEP YOU AWAY ITS AMAZING
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April 2024 by Jana Kennimer
5 stars across the board! Amazing price and stay! The room was very clean, check-in was great! Shout out to Lanetta, the manager, was very sweet and friendly. She even called us to make sure the room was comfortable and we got settled in okay. Highly recommend!!
