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February 2024 by Alicia Bailey
from day one this company has been awesome in getting my daughter the supplies she needed, always professional with their phone calls and emails. Thank you for being so prompt it’s her orders
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January 2024 by hannah ramer
Don't waste your time with this medical supply company! We've had repeated issues with poor quality medical supplies, unprofessional conduct and no concern for client.
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November 2023 by Karena Kirk
Christy Noyola went above and beyond to ensure my father had the right equipment for his needs. She followed up with phone calls and "did" what she said she would do.If you can work with Christy N, she'll help you try to navigate insurance issues.Charles was also very helpful in coordinating delivery (and pick up) in a timely manner.
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November 2023 by Antawine Williams
This is the WORST medical supply company in the business ! They are RUDE & they don't care anything about your situation or what u going through ! They are not accommodating at all ! It's all about money for them !!! U are a case number to them not a customer ! Worst company I ever dealt with !!!
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August 2023 by Clayton Miller
Their new way of talking orders has slowed their orders down by 5 days for me
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July 2023 by Mary Lou Zamora
I received only 1 item from this place BUT every month I get an automated call asking me if about my next delivery. while it mentions if I need it in a timely manner for me not to do anything I don't AND I NEVER RECEIVE MY NEXT MEDICAL supplies! I've contacted the company not heard from them back
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September 2022 by Mollie O'Leary
Every time I call and speak with Angie, I smile. She is so kind and upbeat and fixes whatever I need right away! My whole team @ United Healthcare loves her!
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September 2022 by Melinda Zavala
I had the worst experience with this company , this is a company that does own up to there mistakes . They repeatedly made me feel that it was my fault time after time . There is lots of miscommunication , they say there policy is to call a client to make sure they can deliver . I called and spoke with Mark , he was the driver her stated that he had called our number , I asked him did you leave a VM , he stayed quite , then I told him this is 2022 , VM and text messages are used , he chuckled and he stated “I guess I don’t know how to use it “ . I explained that my husband is a huge fall risk , has a brain energy and mobility issues . Every time I call , the avoid me and pass me on , never a resolution , just a bunch of lies and they are so good to turn the situation around and make the client feel at fault . If you decide to use this services BEWARE !! They are not for disable individuals , no accountability . I have reported to my news station .
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August 2022 by Jenn S.
I love working with Comfort & Care. They are always so helpful! Angie is the absolute best!!!
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March 2022 by Dorian Cockrell
Very helpful staff and great customer service. They worked to make sure my mom had the supplies she needed, that meant a lot to my family.
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February 2022 by Ofilia Garcia
This company has the worse Customer Service, reps are rude and not very helpful at all. Dealing with their National Sales office is a nightmare. I received a wrist cast it was the wrong size, it was returned and lost in the mail (UPS). I was never able to get Customer Service to track it or notify me they had no luck receiving it even though they initiated the return label from UPS. Months later received a letter in mail notifying me if I did not pay $150 for cast I would be sent over to collections in 2 weeks. It took several attempts to contact Customer Service they told me they never received it and I still had to pay $150 or my credit would be ruined. I never want to deal with this company again.If I could I would rate them no stars!!!!
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January 2022 by Cynthia Cade
THANK U! THANK U! THANK U! Comfort & Care Medical Supplies For A Special Christmas?Eve Delivery Of My New Rollator Walker!!!! I Am Happy!!!! Wonderful Size, Great Height! I Did My Christmas Dinner With All Ease. It Is So Very Comfortable!!! U All R Great!!! I Want U All To Know That I Am Very Grateful & Thankful For The Help I Needed That Your Company Provided For Me. I Can't Express The "JOY" I Felt That U All Cared Enough At Such A Busy Time To Show The Care & Concern U Did For Me. Thank U To The BEAN FAMILY & Comfort & Care Medical Supply Family! ?EXCELLENT?EXCELLENT SERVICE & DELIVERY. I Appreciate U & Thank U Again So Very Much!!! Cynthia B. Cade Katy,TX
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October 2021 by Michael Rowe
Hours are incorrect. They are closed during lunch. Showed up and no sign on door. Called and got a recording of lunch closing. Came back later and they would not answer the door. Called and they did not want to come open door. They then said they do not work with blue cross blue shield. That’s important information that would have saved me 2 hours of my day.
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September 2020 by Susan Steward
Customer service may want to offer a refresher course. I just called to check on the status of a walker for my husband. I spoke to a very nice lady earlier today ( Jennifer ) was her name I believe. Jennifer instructed me as what was needed and I emailed the info over. I have not heard anything back from her so I decided I would call again. This time I got Neil, I must have woke him up I could not understand what he was saying and told him I could not hear him could he repeat his name. After a heavy sigh he stated “ this is Neil, how can I help you ) took the wind right out of my sail. I told him he sounded like I was a bother, I would call someone else and I hung up.
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December 2019 by Mike M.
I was in desperate need of a new walker (rollator), I use one all the time and mine had broken. After endless coordinating with my insurance company and doctor, they sent me a new walker which quickly broke (defective). After more time than should ever be needed on the phone they replaced it several times. Each one broke in the same place leaving me without a walker for weeks. As I said, I depend on a walker to move around. It is hard enough being disabled but when you are surrounded by companies and people who seem to care less, it is depressing. Now I sit here, a few weeks later after receiving one that finally worked, and it broke AGAIN in the same weak spot on the wheel. Now I am unable to get around, even go to the bathroom, and stuck at my dining room table. How do people handle this?!?!? Seriously, what do I do? This is so frustrating!
