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August 2024 by Andrew Stevens
Recently took my vehicle here just to get some maintenance done. Drake was the mechanic working on my vehicle and it came out with more issues than I sent it in with. 0-10 will not be coming back, the kid looked no older than 17
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August 2024 by Charles Jackson
Fast, fair, friendly!! Always fixes my truck up right. Knowledgable and flexible. Been using this shop for over 5 years.
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August 2024 by Octurus White
Email body
I hope this message finds you well. I am writing to share my recent experience with Clifford's Auto in Humble, Texas, which has prompted me to express my concerns regarding the service I received.
On August 3, 2024, I dropped off my vehicle, optimistic to receive what I believed would be high-quality service, as I was led to believe that Clifford's Auto was the number one mechanic shop in the area. Unfortunately, my experience did not align with these expectations.
Throughout the following days, I did not receive any updates about the status of my vehicle, despite my multiple attempts to reach out. Each time I called, I was met with difficulties in reaching the technician assigned to my vehicle. Frustrated by the lack of communication, I decided to visit the shop in person today, where I was informed that my car wouldn’t start. I was told that I would have to wait until Monday to learn the specific issue, which was disappointing.
During this visit, I requested my keys to retrieve some personal belongings from my car. Upon inspection, I discovered that there was another Mercedes-Benz key in the ignition and that my vehicle’s push start engine cover had been removed. This raised significant concerns about the handling of my vehicle, as it explained why my car was not starting.
Despite my concerns, I was persuaded to cancel a tow to Advanced Auto, with the guarantee that Clifford's Auto would cover the tow fee and begin work on my vehicle immediately. Reluctantly, I complied and remained in the parking lot, only to receive a call later informing me that they had identified an issue and sent an email quote for the repairs. However, it struck me as peculiar that my vehicle had not been attended to during the entirety of the time I was waiting.
In light of these events, I am left with the impression that there may have been dishonesty involved in the handling of my vehicle, especially considering that I was charged $150 for a diagnostic service that, based on my experience, was never conducted. The presence of someone else’s key in my ignition further complicates the circumstances surrounding this experience.
Given this frustrating ordeal, I feel compelled to advise others to reconsider any recommendations for Clifford's Auto, despite their endorsement by AAA as a leading mechanic shop. Instead, I would recommend exploring options such as Advanced Auto down the street, where I have heard positive feedback regarding their customer service and reliability.
Thank you for taking the time to read my account. I hope this feedback proves useful in addressing the issues I encountered and that future customers may benefit from a more transparent and attentive service experience.
Best regards,
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July 2024 by Frost and Fists
Great customer service! They did an excellent job replacing my compressor and fixing my AC. They even saved me a ton of money compared to their already reasonable quote! It's rare to find good mechanics that won't gouge you, but Cliffords has always been reliable and trustworthy in our experience!
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June 2024 by Robbi Cole
Extremely happy with the service I received today! I took my daughter's Jeep in for an oil change and they were prompt and answered all my questions thoroughly. They definitely earned my repeat business.
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May 2024 by Ranisha Carter
Great service every time
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April 2024 by Good Goat Momma
They are so helpful and have fair pricing. The mechanics are knowledgeable and when possible, they look for ways to solve problems that make it more affordable. We will keep going back.
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April 2024 by Jennifer Green
Reliable, trusted, and great customer service ?
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April 2024 by Feng Lin
really bad expensive and broken my car never say nothing
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March 2024 by Derrick Lewis
The owner Roy was very disrespectful and rude. I wouldn’t recommend this place to anyone.
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March 2024 by Jameson Brown
Took out Jetta diesel here after another local shop quoted an absurd amount for a repair—half the value of car. Clifford’s was able to do the same repair for about 1/3 the cost and had it ready much quicker than I expected. Also felt more confident with them working on euro cars based on the conversations we had. Will be back if needed.
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February 2024 by shanitra winslow
Services completed before I authorized. Then when I questioned him he said well we can take it off…
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February 2024 by Michelle Marinelli
Anthony and Mark did an amazing job explaining the issues with my daughter’s car. After six visits to two separate dealerships over a three year span, Clifford’s was actually able to recognize the issue was gunked up valves. We have had zero issues with her vehicle since the repair.
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February 2024 by danielle mcgrath
Always take my car to Clifford’s. I recommend them to everyone.
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February 2024 by Kim Haley
Had front & back brake work completed @ $1300
You can eat off. Off my garage floor.
There is a waterproof membrane. Under the truck, to watch for any leaks
That evening. As I always do - I. Use a flashlight. &. Inspect under the truck
There is a. LEAK. On the passenger side bk brake NO. I DID. ( NOT ) HAVE A LEAK. BEFORE.
WE WHERE N O T ADDING BRAKE FLUID
these R CERTIFIED MECHANICS- there. Is. No excuse. For this. I Called to try to (MAKE AN APPOINTMENT)-m^*+ told me, there probably needs more parts ordered. that I’d hav to drop it off. DRIVE BY THEIR SHOP AT NIGHT. There’s. No security. For your vehicle - it’s a. Plaza. Parking lot !!!!
SADLY THE FRONT DESK PERSONAL. WANT A PAY CHECK TOO / NOT. JUST THE. HARD WORKING. CERTIFIED MECHANICS
