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July 2024 by Sergio Michel
Literally attending to other people while one the phone !!!????
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July 2024 by Paige F
This location lies and makes up regulations that contradict what is listed on Chases website, then state that it is "internal information". They declined a formal lease agreement as evidence of residency, then declined a bill due to it not including a middle name. Neither of these are real requirements for Chase and we were lied to by staff. Even the previous representative at this exact branch stated a lease agreement would be sufficient evidence of address. Appalling customer service.
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July 2024 by Kenneth Henry
These people are rude and racist. They treated me like I didn’t belong there. I’ve been a Chase customer for over 20 years and they refused to notarize a document for me and directed me to go down the street. This would never happen in my downtown branch. Chase Bank you have to do better!
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May 2024 by Ritza She Angler
Very friendly
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March 2024 by Alberto Garza
Just had a great experience here at this chase location. One of my auto pays stopped so I had to get a cashier check and they were so helpful and even gave me ways to help in the future. Thank you Gracie and chase on west lake, y'all are awesome.
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November 2023 by Lesliie
Great Customer service from Jose thank you keep up the good work
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October 2023 by Janet Ramirez
This location has horrible customer service what ever happened to Chase striving for excellence customer service.
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September 2023 by Urban Home
?Awesome Staff and very Polite and Professional.
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July 2023 by Richard Stein
Always professional ...quick service
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July 2023 by Nelcy Lopez
Always very friendly and quick to offer help.
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July 2023 by Mariángela Mendoza
Excellent customer service and I got everything done quickly. Angie and Idalia were very friendly and welcoming.
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May 2023 by Jacqueline Meza
Horrible serviceI went one time and after working with some guy for an hour he didn’t even send my request for a new debit card he “forgot”. I had to go back and work with some lady who was to fax over my documents and said check back in a week everything should be set. I called a week later, and nothing was ever faxed!!! Just horrible customer service overall
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February 2023 by Carmen Winters
I came here once to get my name changed… the lady said there would be a 2 hour wait and I would have to make an appointment. But get this.. there were two bankers doing nothing. So I say okay and I come back a couple weeks later, the lady in the lobby goes to ask one of the bankers if he was busy.. he wasn’t, just was sitting in his little cubicle. So I set an appointment for 12:30. I arrive at 12:24 and I’m greeted in the lobby and checked in. I wasn’t seen until 10-15 minutes later as the banker whom I scheduled with had someone else just walk straight into his little cube and do business. Why would I make an appointment if y’all aren’t going to uphold it? Ridiculous
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December 2022 by Shanna Dieujuste
I had a phone meeting scheduled with them and they never called. I tried calling about 5 times and they never answered. Would give 0 stars if I could.
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November 2022 by Robert Cook
Can’t get ahold of any reps when I call in or leave a message so they can call me back. Customer service is subpar.
