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July 2024 by Jenny Martinez
My husband cashed out his 2000 dollar check and an hispanic 40 year old lady was the one who cashed it out. After he left the bank he went to do a job around kingwood and his car got broken into and his whole weeks pay was stolen. It is suspicious that the people who jugged him knew he had a nice certain amount of money. I think one of the bank employees has something to do with it. Especially when my husband made the transaction there and also his coworker. No one was in the bank at the time that could've overheard him, only the employees. This happened on June 8, 2024 on a Saturday around 1:40 in the afternoon. Be aware someone there is playing dirty and jugging every customer that leaves with a certain amount of cash. Luckily we filed a police report and we have videos of where it happened and we know what car it is and everything!
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May 2024 by Anais Navarro
No bathrooms provided by the bank while doing business, nor the building they're in. Basic necessity not included.
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November 2023 by Bukola Bayo
Great customer service ?
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October 2023 by Spencer Agubulom
Stopped by to open a business bank account and the response I got from an African American lady who gave her name as Veronica Mckenzie was "at 5 o'clock?" . I was shocked as there was no specification on when an account could be opened. Also, the door was open. Her complete lack of respect and customer care is unprecedented. If you are closed, lock your doors and stop being rude to people.
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September 2023 by Andrea Mestizo
Barely made it from work at 4:52 pm. Just needing to make some adjustments to my account. Walked in and Veronica was there to greet me. I told her what I needed to do and she pulled me right back. So was so kind, efficient, and helpful. Sooooo happy with this location! Thanks Veronica
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August 2023 by Carina Velazquez
Second chase bank that I go to and they aren’t able to open a bank account for me, claiming I can come back another day but that today all bankers have appointments, but I saw over 4 people just talking. I insisted and they just said it takes around 40 mins so if im here at 4 you have enough time to finish before closing time. Both branches had the same excuses
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July 2023 by Jason Harmon
Very disappointed that a bank branch this size doesn't have a notary available.
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July 2023 by Feng Lin
Bad notery stupid sevice
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July 2023 by Margaret Wallace
ATMs outside are constantly down and not working. Atm has taken my money 3 separate times and not put it in my account and I had to wait days for the deposit to go in after talking to customer service for an hour. Don’t bother going to the drive up either they are slow and useless I work next door but will be taking my business elsewhere only got an account here because it was “convenient”
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April 2023 by Jada McDonald
I walked in today during my lunch break to open an account with Ms. Sandra who was just the sweetest and most genuine person ever! She made me feel comfortable and got me in and out quickly.
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February 2023 by Isaac D.
The branch manager and staff were very professional and treat their customers with respect. That is the service I received this morning. Here is my story; Chase restricted my business account, froze it, and threatened to close it after I deposited a cashier's check of $54K from selling my business. The check was good, instead of just putting it on hold until it clears, they decided to take actions. Of course I was very upset because I have been banking with them for many years. I guess it looks very suspicious for a small business owner to cash in a large check. Thanks to the actions taken by the branch manager I changed my mind about closing all my accounts and business cards altogether! You all should go see her with your banking issues! She's very good at what she does! Thank you!!!
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December 2022 by Cheryl Ridgeway
Tried to open CD account on a Wednesday. No banker available and was told to come back next day. Drove back Thursday and was told to wait until she was finished with a customer. After that I was told she had appointments and could not see me until Monday. I was off for 4 days and could not open the account. What has happened to customer service?
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October 2022 by Luis Gutierrez
Bad service they make you wait a long time there And the workers they just stand out on the desk computer and not doing nothing just being on my phone..
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October 2022 by Ayana Haynes-Coleman
If I could give this place zero stars, I would. I set up an appointment for me and my boyfriend to open a joint account and once we got there, told us that the person we had an appointment with had called in so we would have to reschedule our appointment for another day. I asked why weren’t we notified before arriving and they told us it was because he had just let them know this morning. Someone should have been calling or emailing all of his clients telling them to reschedule. It was a waste of my time and gas. This place needs better management.
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September 2022 by Troy Boo
The teller, Daisy, was super sweet and super helpful. I’m not a chase customer but she was a gem.
