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August 2024 by YC Lawson
Poor Customer-Service. They have had my daughter's vehicle for far too long. When I finally called, they gave an excuse but never said there were any issues beforehand. Now, they are still saying it is taking longer to fix. They have no customer service qualities, and they only gave me an answer after I told them they were age-discriminating and cherry-picking when they would complete what they were being paid for. I will NEVER bring another vehicle to them again.
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August 2024 by Sultan Al_Bizri
The front desk ladies are very nice and make you feel welcome. I dealt with Joel who went above and beyond to make sure that everything was taken care of. They had my car ready in a reasonable amount of time. And the best part is that he would call me
With updates once a week. After the repair, I had a minor scratch on my window tint from when they removed the door, after I called Joel he told Me to bring it right in, they got it taken care of as I waited in the lobby at of course no additional cost. That’s what I mean when I say he goes above and beyond. Moving forward I won’t be taking my car anywhere else.
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June 2024 by Long Long
First-rate customer service and quality!
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June 2024 by Lasteroid Daddy Hack IV
Customer service was actually bad I’m surprised I’m even saying that... I was going to let it go but 9 months later the repair they did is coming apart. So in essence they did not do it right. Very disappointed that a very simple body repair was not knocked out of the park.
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June 2024 by K. Infante
Have been to ACC&C twice. Have always had a good experience. They work with your insurance to get your car fixed quickly.
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June 2024 by Mike Mulletsrule
Came to pick up vehicle. Paint chips and misaligned body panel. Tried to explain why panels on one side of the truck looks aligned and the side they repaired didn't. Paint chipped off on the same panel they repaired.
Was told that it was no issue, just leave the truck here for another week and we will fix it.
My perspective was you had the vehicle for 2 weeks, you called me and said its ready, its not and your solution is to leave it with you again. ( your QC guy didn't see these issues before you called me?)
They offered me a 5% discount in cash to cover my troubles...essentially 2 billable hours for me, which tells me:
***No one inspected the truck before they called me.
***They do not value my time as a client.
***Give us another chance to make it right is a weak customer approach...you whiffed it the first time. ( sorry boys once bitten twice shy.)
Going to another body shop to repair what they screwed up.
Edit by me:
Initially I was open to rental & they-repair.
Driving home decided if they messed it up the first time…. Offered to them just offer a pay option. The offer was indeed 5%, ($4700 repair). In regards to the body panel not being aligned, they fix cars. The repair involved the fender/bumper, so if they did not adjust it, repair is incomplete or not done.
Just sharing an honest experience and rated it appropriately.
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May 2024 by Bryan Linton
Customer service was top notch from the moment I walked in. The front desk ladies are kind and knowledgeable. Also Joel did a great job talking me through the process and everything that was to be done. They lifetime warranty all of their work and he told me if I notice anything at all out of sorts just bring it back and he'll have it taken care of. We brought 2 vehicles to them in the matter of a couple of weeks and received outstanding service and good work for both of them. Both vehicles were done ahead of time as well. Definitely found my new body shop and would highly recommend them to everyone. Thanks guys!
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May 2024 by Kim Linton
My car was stolen and wrecked. Atascocita Car Care & Collision did such an amazing job you can't even tell it was wrecked! Thank yall for such a wonderful job!
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April 2024 by . Duxinaro
The staff are personable, helpful, and efficient. My car was wrecked in a Hit-n-Run & their towing service delivered it to their location where they arranged an insurance adjuster evaluation. Repairs began the next day & they texted progress reports to keep me well informed.
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February 2024 by Mihnea Ciupagea
This place is the best. If you need your car repaired definitely bring it here. Claudine was amazing to work with. I dropped my car off before going on a vacation so I wouldn't be without it and she took care of everything. She was extremely communicative and kept me updated on everything including photos. My car looks like new again. Thanks again Claudine and the whole crew at Atascocita Car Care & Collision
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January 2024 by David Allison
I came to Mike at Atascocita Car Care from Liberty. It was a drive but I was quoted $1,600 By a local mechanic to fix my sons truck right side steering / suspension. I couldn’t afford that at the time so I drove it to Atascocita Car Care. I dropped it off and told them it wasn’t a rush to get it looked at. 2 days later Mike called and told me everything that needed to be changed and the total price. It was less than my “local” guy but I told him I couldn’t afford that at the moment. He told me not to worry that everything didn’t have to be replaced at the moment, but he recommended it since the truck had 240,000 miles. We discussed what had to be fixed and settled on that. Once he had the truck fixed, he went over everything on the truck to make sure it was safe. Never once did I feel pressured into spending more money than I had or replacing parts that didn’t need to be replaced.
All the staff that I dealt with always had a smile on their face and made me feel like family from the moment I walked in. I refuse to use anyone else and if my truck isn’t drivable, Ill tote it on a trailer to let the staff of Atascocita Care Care work on it. I have to recommend them to everyone I know.
Give them a chance and I promise you will NOT REGRET IT!!!
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January 2024 by Darrell Nichols
I am very pleased with the work and the time frame to complete the process was exactly as they said.
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December 2023 by Johnny Mann
Great customer service
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October 2023 by Jay F
I took my vehicle here due to someone rear ending my vehicle. I had confirmation of dropping off my truck on a Friday, so I scheduled time off to drop off and pick up a rental. I walked in and this asian lady at the front desk (not discriminating as I just did not know her name) who was arguing with me telling me I had to drop off Monday cause they had a miscommunication. I do not live right down the street from this place as I had to make arrangements and take off work to drop off my truck here and live 30 mins away. She did not want to own up to the mistake and kept repeating the same thing. So I took my business somewhere else. This shows that this place does not care about you as a person as she did not even try to do anything about it or check into what happened. I barely walked in and had an experience like this. Makes me wonder how the rest of the staff will treat customers. I would not recommend this place for service and I will let anyone else know this is not the place if you are looking for a place that actually treats you like a customer and would suggest to find another place that actually cares about it's customers!
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October 2023 by AdriAnna H.
I can not speak highly enough of this place. I've had them repair my vehicle twice now. The staff is kind and knowledgeable and they are eager to help. I brought my vehicle in this morning after noticing the undercarriage hanging. They got me in and out in less than an hour and a half. It's nice to have honest car centers around and feel truly considered and taken care of.
