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July 2024 by Jeffro Tucker
More than just trampolines. There is a laser tag game. Ball & foam pits to jump into. Obstacle course that takes you to zip line. They have a bumper car ride.
It's a great place to have a birthday ? party with a dedicated host employee to help guide the party along.
There is food and drinks to purchase. All of the employees we met were friendly and helpful.
I would recommend to bring Children from 6 years and older.
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June 2024 by Heather Canio
Very clean, friendly staff, lots to do for kids.
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June 2024 by Liz Creations
Ricky, Ricky, Ricky! Book him as your party host. This kid goes above and beyond for the kids AND the parents. He was attentive, very cautious of a few kids/parents dairy allergies (me being one of them). Request him for your next party and tip him well because he truly did make our experience so very amazing! The manager was also very kind! Thanks Urban Air for the great bday experience for my little guy and our friends and family!
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June 2024 by Marissa Nesbit
Contrary to their own posted FAQs, this Urban Air would not allow children to do any flips. My son, who has an Urban Air membership at another location and who is experienced at all kinds of flips and tricks safely (which he has done often at other UA locations), was reprimanded by an employee and threatened to be kicked out of the park for doing a flip. He was told “no flips allowed anywhere in the park,” so it wasn’t simply that they were restricting double flips or gainers; they were not allowing any flips at all. What is the point of trampolines if you are not allowed to do flips or tricks? They even have a sign saying “Flip Zone.”
What was supposed to be a fun activity turned into disappointment and tears.
We will not be back.
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June 2024 by Jenn C
We went to a party over the weekend here and it was alit of fun. The kids had a great time, the staff was nice, and overall it was a great experience.
When I visit the area I plan on coming back!
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May 2024 by Karla Garcia
We had the most wonderful experience! Not only did they accommodate us after I accidentally booked it for the wrong weekend, they were very kind and attentive.
Toby DrArmond was our host and he was amazing! He went above and beyond to make sure the party was running smoothly and we had everything we needed! His customer services was excellent!
Thank you Urban Air!
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April 2024 by Gabriel Salas
Do not allow your kids to go here! Even supervised they have kids non supervised no parents here with them causing issues! My son was hit in the face with a ball in the dodge ball which i know is a contact game but Urban air is allowing kids to get hit in the face because of untrained employees like GM Shanton and his manager Preslee... I asked both of them! These are my words "If a kid gets hit in the face multiple times what do yall do?" They both! BOTH! Said "you are out" that's not true! On the sign right before going in IT SAYS NO HEADSHOTS! Someone is going to really get hurt under management like this...
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March 2024 by G
Cashier charged me $36 for a 5 year old to jump, didn’t even put the %50 off for the parent. Pretty wild that it didn’t even open up the whole park too. Also there were 2 little mall cop teenagers whistling and yelling at all the kids for every little thing. Grow up, I understand safety rules but harassing kids for something like being in the foam pit or ball pit and then breaking rules infront of your teenage peers to seem cool is just sad. Other than that we had fun
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February 2024 by Elizabeth Rutherford
The facility is great. But thw company not so much. Know what your getting when yiu have a membership. I misunderstood the terms becaue I was told by the staff that it was monthly and it is a 12 month contract. You can not cancel until after the 12th month is paid. Then when you cancel
access ends immediately and you do not have the remaining time in the pay period to use the membership. Example, you are charged the monthly fee on the 4th of every month and call to cancel on the 6th of the same month so you are not billed the following month. You will not be refunded or be able to attend after the 6th.
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February 2024 by R. Bowlen
Look, I loved Urban Air Hudson Oaks. It was the one place west of Fort Worth that was really quality.
Now, today I tried to bring my daughter only to find that they've reduced their hours and don't open until 4:00 p.m. during the week! What the heck good is that? My daughter is crying and I'm extremely disappointed.
This piss poor decision took off the table one of the only places for parents of preschool-aged children to take their little ones to have safe and quality entertainment during the day time hours. Opening at 4:00 p.m. clearly caters to the after-school age groups and it clearly abandons parents of younger children.
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February 2024 by Brooke Howerton
We have 4 boys and have booked & hosted several bday parties at UA Hudson Oaks. We've always been pretty pleased with how they go. Our kids LOVE them and our 9 year old requested his party be at UA again this year. Prices had gone up but, where haven't they, right? We went ahead and ordered extra sodas and pizza & paid for an additional 5 kiddos to party (15 total). Overall, the party itself was good - we had a great host that helped with our party room and the kiddos were happy. Here's where I'm at a 3 star review - (1) Minor but also, kind of a big deal...We were sent an email for $100 off a bday party reservation literally within hours of booking the party. I called immediately and staff was unwavering on refunding or even giving some sort of add on to our party. It was pretty much a sorry not sorry call. "We've been getting these calls all day. Nothing we can do." (2) We had a couple of siblings of invited guests show up to play b/c they had season passes to UA. Staff MADE the family put their kiddos under our party saying it wasn't fair to allow them to use their passes when it was for a bday party booked by us even when the mom explained they weren't actually invited to the party, only their older brother was. This blows my mind! The mom felt TERRIBLE. And, as a result, we had our own older children not participate so we wouldn't go over our # of booked children. (3) We booked one of the top tier parties and the kiddos couldn't even use the climbing wall. We knew they wouldn't be able to do the lazer tag and zip line but seriously...so expensive for what you get! The party was $600 total - 15 kids, one party room, 4 pizzas, 2 plasptic pitchers of sprite, water, and basic trampoline activity. We were tired of surprises at this point and just wanted to be done. We tipped our room gal and were honestly relieved to be done with the party. :(
We definitely won't be booking another party.
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January 2024 by LaCrisa Dunn
Today was the final straw for us. It's 16° outside. AFTER entering and paying, realizing the place was cold AF and we weren't warming up I asked them if their heater was broke. An employee told me it was not working. We couldn't stay long. It was way too cold. By this time I couldn't even feel my fingers. I asked if we could get a voucher or ticket of some sort to come back. They said no. They should at least advise ppl the heater is broke BEFORE paying. We paid for the Platinum package. Not cool. ?
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December 2023 by MIchael C.
Urban Air is a fun, inside, park. There are trampolines, rope courses, hanging tram, and other fun stuff for kids. I highly recommend this for an afternoon of fun.
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December 2023 by Brittaney Cheeks
Really impressed with how well maintained this place is! Tables were clean, no trash on the floor, Everyone who was working saturday was really working hard! The only complaint I had were the bathrooms, walked in on one stall with poo all over the seat and floor. Nightmare fuel. But other than that I'd really consider this place for my own kids birthday!
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November 2023 by Shay N
The kids loved it. The first time I came, I just got the regular passes. The second time, we got the zip line pass. The one ride they have is only included in the highest price. The bathrooms were dirty. The rest of the place was clean. The soft pretzel was not soft. My daughter liked the wings. The staff was nice. I recommend the membership, if you come often, it is definitely worth it.
