Quick Lane at SouthWest Ford is a great place to have a car serviced. Customers can make a reservation using the webpage to schedule a convenient time and even pick a service advisor online. The service advisors are extremely helpful, friendly, and professional. The department is always busy but will answer any questions and communicate any problems they find. They offer services like The Works oil change, which includes rotating the tires, topping off fluids, testing the battery, and checking belts, hoses, and tire pressure. The dealership regularly sends out helpful coupons for services. They provide timely service, often completing work like an oil change in about 45-60 minutes. They also wash the vehicle before returning it. For customer convenience, they offer a courtesy vehicle or shuttle to take you home or to work if needed, and they can arrange pick up and drop off of your vehicle. They are known for handling repairs right away, even in urgent situations, and keeping customers updated throughout the process. Customers report a consistent, pleasant, and helpful experience with no high pressure and fair pricing, recommending them for their straight shooting and respectful customer service.
I am traveling from S.C. to A.Z. when my truck became inoperable. The dealership immediately arranged a tow truck, fixed my truck within 6 hours and sent a shuttle to pick me up free of charge. Best service I've ever had, very professional.
August 2023
Ted and the drop off and pick up department couldn't be more fantastic then they are! So friendly and professional! They have already picked up and dropped off my vehicle a few times now. What a fantastic job they do thank you !
January 2023
Very professional and timely. The service department is always busy but will answer any questions and they will communicate any problems they find.
