-
November 2023 by Paola Dominguez
I am here at XL parts currently to pick up a part and the man attending me was so rude. I asked for his name and his reply was “what’s the number of the shop” disregarding my question completely. I asked his name because I was suppose to have a phone number of the place that sent me to pick up the part and I didn’t have it. I called the person that sent me to pick up the part and they asked for his name and I asked him politely and he answered me the way he did. Disregarding my question, it was a simple question and he wouldn’t give me his name. Customer service is trash. They should be wearing a name badge as well and no one is wearing one. Hector was the rude man that was assisting me and wouldn’t give me his name. A kind man saw me arguing with Hector and he offered to assist me and I made sure to get his name and his name is Thomas. I appreciate you Thomas for being such good representation of an establishment. They need more of him there.
-
June 2023 by Frankie Romero,Ramos (BROWNLIFE03)
Horrible place I try to call them because I'm in a mechanic place. They gave me this phone number to contact them to find out about a piece if they carried the only answer. They put me on hold or they just probably hang up on me well story short. Is? When I call they answer the phone. It's like they put me a mute and after that they just hung up on me. This place is not recommendable. Not Trying to be negative for anything but this place? I'm not sure if it's running by an Indian person. They say that they are very very special in a way when you try to call them to ask for information.
-
June 2023 by Jade Bernal
They never have what I’m looking for wasted time
-
May 2023 by Erica Moore
The guy was very rude and told me they don’t save information when I was just in the store yesterday and gave them my phone number and my name popped up on screen!! He told me he was helping the other customer before me but the customer walked outside and he said next so that means it’s my turn! I deserve good customer service if I’m not Hispanic! While helping me he was speaking to another customer in Spanish so where is the great customer service for me! There was NONE! I will never come back to this location!! If I could leave a review without putting one star I would!!
-
April 2023 by hilda y David Maldonado
They never answer the phone
-
April 2023 by Deisy Valle
Great place to get your vehicle parts at a good price! Jessie provides the best customer service! He goes above and beyond helping customers with all their needs. Will be definitely returning for future purchases at XL Parts.
-
December 2022 by SuperTropicalisimo
There are 3 young guyd working at the front desk, every one watching you tubevideos and don't care if a customer needs help. I request help and they did care, this location need a manager to training, because they don't know what is customer service and don't care. Please retrain or hit new people
-
June 2022 by JRII.
These guys have the best in after market parts. Reasonable prices.
-
May 2022 by Agnes Shaba
Never had such a bad customer service like this place. It was my first time in this place. The vietnamese guy kept yelling at me and i don't know anything about car parts..he ruined my day. Never going back???????
-
January 2022 by Mill Tones Music Techs LLc
Used to be better prices 2 years ago , now everywhere else is very competitive
-
December 2021 by Jon
Great staff excellent service.... keep it up!
-
August 2021 by Alicia Harper
Aweful service don’t go there. Lazy and terrible customer service. Run fast.
-
July 2021 by Charles Njongoro Gachie
Excellent and professional customer service!!!I returned today to purchase another part for my vehicle and was served as usual very well.I will always return to purchase any parts I need and I highly recommend XL Parts!
-
July 2021 by Khoa Ly
Never had such a bad customer service like this place. This is the first time I ever rated and had to leave a bad feedback. There are 2 guys siting at the counter today and both of them are supper rude and had a very bad attitude to any customers. They even yell to your face when they tell you to do something. The Vietnamese guy was yelling at me just because I returned the items. Their parts could be cheaper than somewhere else a little bit but it already ruined my day. I hope that the owner see this and take action about your associate !!! Never come back ???
-
June 2021 by Mark B
This place has Excellent customer service and just about everything under the sun.
