-
January 2024 by Kimberly Harris
Store smelled so bad of smoke. Unbelievably bad service by the associates. Very discriminatory towards white people by the Hispanic girl with the glasses and ponytail. I have spent $172.11 for the last 12 months. I was treated like trash by your untrained associates
-
December 2023 by Anthony Benitez
bad customer service, skip this store, the only reason they have a security is to avoid getting beat up by an angry customer, thats how bad this people are...
-
December 2023 by Moises Abreu
Store employees are extremely rude and don’t really go out of their way to solve the problems you are facing with the mobile services.
-
December 2023 by MIK Social
Juan was extremely rude, has no etiquettes on how to talk to customer (or just human beings really). Was aggressive, dismissive, continuously talked over me and was looking at the tv when talking to me. It wasn’t suppose to be an argument, I was telling him the agreement they are trying to get me to sign says additional line charges which shouldn’t be there since I was merging the line with existing plan. But he seemed to be just bothered that I was asking a question. Very lazy approach, seems like he just want to sit in that corner and watch tv. Terrible person to be in charge of the store. Plus he doesn’t even know what specials their store has. I was there adding a new line for iPhone 12 that had a promotion. And he started telling the rep that oh we don’t even have that promotion anymore. So I told him it’s all over online the promotion is still there and your rep is signing me up as we speak, he kept ignoring what I was saying and just keep saying we don’t have that promotion.
-
November 2023 by LaKiaya Evans
Michael was absolutely AMAZING! I went in that store ready to fight after getting the run around from another Xfinity store and customer service on setting up my new service at my new home. Moving is already stressful especially with little ones who can’t watch their ipads… I was told it would take 4 hours to resolve my issue and I was on day 2 of trying to get it fixed. Michael got to click clacking on that computer and had me ready to go in 20 minutes!! Thank you Michael for making my day a lil less stressful?????? shout out BTW!
-
November 2023 by Lana Williams
I was dropping off an internet modem for an 82 year old gentleman that is an Xfinity customer, as he did not need internet anymore having no computer and just a flip phone. I was instructed over the phone to return it to an Xfinity Store providing when I did the customer's Account number, Name and Address and to be sure to get a receipt it was returned. I want to thank AZEB who helped me immediately upon entering the store and understood what I was there to do. She was so nice and helpful...even saying she already pulled the customer up by entering into her system the serial number on the modem and as a result did not need all that information from me, but instead confirming with me his name, address and account # then printing out a return receipt for me. She really had a sweet smile and nice personality that I appreciated and imagine all customers are grateful for her GREAT Customer Service in this store at 9930 Katy Freeway. Xfinity, I hope you can "recognize" your Employee Azeb for "recognizing her customers".
-
September 2023 by Nate Brooks
Extremely helpful! Got me squared away in less than 30 minutes when other locations only told me to call customer service.
-
August 2023 by Marlene Ruczko
Returned modem. From the get-go, Charles was rude, aggressive, offended when I insisted on receipt, threw it at me. Weeks before called customer service about billing, an almost 3 hr ordeal. Charges were reduced, asked over and over if I have the same service, Was assured yes. Next day several channels had disappeared. when I mentioned it to Charles he screamed at me . What tipped him over the edge was me mentioning my age, 90 yrs, he screamed even louder get out, get out of my store, security guard Yousef joined in , Charles threatened to cancel my service, call the police . Never in my long life have I been treated such. Living in a senior community I had to call their transportation to pick me up. Charles wouldn’t allow me to do this inside the store. There i sat, this 90 year old woman in the broiling Houston 102 degree heat pouring sweat. A complete nightmare.
-
August 2023 by Shaun Fischer
Store employees are extremely rude and clearly have an issue assisting African American people. I was there today and was treated rudely from the beginning. I just moved from Arizona to Texas so everything is different and I just needed assistance getting my service set up. He refused to listen to me , told me the man over the phone was trying to just make a sale and Xfinity is not available at my address. Even though online they literally have a partnership with my complex. He rushed me away saying they were about to close. As I leave a Hispanic man goes in and gets great service . Not rushed and put out. 1/10 would never recommend this location. Theyre overweight and don’t like to work. Lazy lazy lazy
-
August 2023 by Roberto Rodriguez
Michael was very helpful and resolved the issue that I had been dealing with for months in less than 30 mins. He was awesome and I’m very glad that he was the person that helped me.
-
July 2023 by J S
Alyssa is really helpful and courteous. Her customer service is awesome. She took care of my needs and gave me great advice
-
June 2023 by j slack
Alyssa is really helpful and courteous. Her customer service is awesome. She took care of my needs and gave me great advice
-
June 2023 by Thai Huynh
Please please don't ever come to this location because they will not help you. I came in today 05/19/2023 to resolve a billing issue with so a heavy set guy was super rude and REFUSED to help or maybe he wasn't train to assist anyone. Please reconsider this location for help because they won't or wasn't trained to help. I rate this place a star because it's new and nice
-
May 2023 by Daria
Excellent customer service from Jeff and Ezra ?? They both went over and beyond to assist me. Further, every team member assisted several customers while I was there and I was well impressed with their delivery to every single concern each customer had. Top notch customer service ?✨✨✨✨
-
April 2023 by Xavier Hernandez
When I asked the associate to help she helped me understand why little things were being charged on my bill. I asked for help to knock it down, she brought the “manager” and he denied I was paying to high, he didn’t want to help, he said I was starting an argument and requested I be escorted out, then he sat back on his chair laughing at the lego Batman movie. He isn’t there to help but to make sure his bills are atleast paid
