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February 2024 by Matthew LaBarge
Price is nice , but they put a disabled person with a heart condition on the 4th floor and elevator don’t work/ no continental breakfast, they don’t allow room service or delivery to your room and you have to go the the front to get your foodSafety: Secure entrance but not convenient to the customer
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February 2024 by Kim - HalleluYah
No hot water and no advisement of an issue or when fixed. No elevator. Alarms go off at least once a week. Marijuana lingers in the hallway and people smoking it at the side exits. Don't stay here!!!!
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February 2024 by LaSonia Latulas
The extended stay price is ridiculous for such a nasty(dirty) place. I wish I had pictures to share. People hanging outside smoking and their dirty dogs all inside and outside just sicken.Noteworthy details: This has to be the nasty (dirty) hotel in Houston. The carpet is so dirty it's unreal. It smells like dogs. The elevator NEVER works. Corporate needs to do a pop-up and the health board too.
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January 2024 by Owner
NO ELEVATOR, WREAKS OF MARIJUANA, GARBAGE OVERFLOWING, RATS RUNNING ACROSS THE PARKING LOT - The elevator was not working and when I asked someone when it would work again, they advised it had not worked for MONTHS. The property description states the hotel is a non-smoking facility, yet it wreaks of marijuana. The garbage dumpster was overflowing and rats were running across the parking lot. The staff is nice, but this does not compensate for the ridiculous condition of this property.
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January 2024 by Victor Manuel Rodrigues Vives
The rooms are clean, comfortable and spacious but the elevator doesn't work for me, I'm on the 4th floor, imagine and then apart from that the fire alarms go off in the middle of the night.
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January 2024 by Poli Rangel
Good place to rest and do businessNearby activities: Nearby restaurant
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January 2024 by Rachel Hollis
The elevator is always broken. And the door locks are also broken all the time.Safety: For people who live in the fourth floor who are handicap is dangerous since the elevator never works. And any one can come inside since the door locks are broken.
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December 2023 by Anthony Geffert Jr
If it wasn't for the nice staff I'd probably give it 1 or 2 stars. The dumpster is always overloaded and the elevator has been broken for months. And I've seen handicapped people and elderly people who live there and they need that elevator. Also, I've worked in Building Maintenance for years, and that is considered a violation of code. Other than that, it's a decent place to stay. But no breakfast? They'd get much better reviews if they had breakfast!
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December 2023 by Jael Ogugua
Normally I do not write reviews but due to the negligence and otherwise, lack of helpfulness, I feel compelled to write one. On the 28th of November, I had went to the front desk to extend my stay and I had also informed them that I will be out of town for vacation. The rep working at the time was Deshontae and she had me fill out a third party consent form so they would be able to charge my card while I was away. Come to my surprise, I get an email notification that I had been checked out on the 8th so I decide to call the location to figure out what’s going on. I get told that no one knew I was out of town and no one can find the consent form with my card info on there so they can no longer charge my card. This has been one of the most frustrating and stressful experiences due to the lack of communication on THEIR end. The icing on the cake was been told that I would have to deal with the matter I come back from out of town as though it’s an inconvenience on them to find the form or to do anything regarding my stay. I’m highly disappointed and now inconvenienced because now I must change my card information due to lack of security .
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November 2023 by Airell Gilbert
This location actually exceeded my expectations. I was hesitant at first because of the reviews but don't believe the reviews. I didn't see one roach the months I was there. The ladies at front desk are amazing and have great service. The manager is amazing, I honestly don't know how she does it. Great location, great staff.
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October 2023 by Wilson Lopez
This is one of the worst facilities I have been to. There is never a Manager on duty. I was charged and never stayed in the hotel. It states that the hotel is a non-smoking facility, yet it reeks of Marijuana and insenses. I asked for a refund since I was charged $70 for a night I didn’t stay and an additional $400 for future stays. The elevator was not working, and when I saw the help, they stated that the elevator never works and that they were lying. I immediately spoke with the person in the front office who was visibly embarrassed for lying to me and I immediately left and asked to be refunded my money, and the front office personnel noted that the Manager would be there Monday, but that has not been the case. The Manager is never there.
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October 2023 by Deborah Reye
I had such an enjoyable 3 Days staying at you're place in August 20, 2022 & January 15 2021. It was a really relaxing vacation for me & my guest stayed in his own room, but we both enjoyed the coffee in the Lobby. What Brand of Coffee it smelt so good in the Lobby Constantly.Rooms: Very nice rooms & very clean bathrooms.Safety: Yes, a very safe place.Walkability: Free Parking. Very safe area of Town.Noteworthy details: All the time cameras in outside so cars are safe.
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October 2023 by Debra Ray
I had such an enjoyable 3 Days staying at you're place in August 20, 2022 & January 15 2021. It was a really relaxing vacation for me & my guest stayed in his own room, but we both enjoyed the coffee in the Lobby. What Brand of Coffee it smelt so good in the Lobby Constantly.Rooms: Very nice rooms & very clean bathrooms.Safety: Yes, a very safe place.Walkability: Free Parking. Very safe area of Town.Noteworthy details: All the time cameras in outside so cars are safe.
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October 2023 by Najla Moorefield
This place is filled with mold, roaches, rats and STINK WATER. They put you in rooms without checking the room to make sure it’s clean, the elevator never works. Cigarettes and weed, always fill the hallways. Housekeepers DO NOT know how to properly clean. Mold all around the rim of the sinks, tubs be halfway clean, shower heads have built up scum. Not to mention, you can hear EVERYTHING that goes on above you. The only good thing is the prices. I wish I hadn’t deleted my others pictures, but here’s a few.
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August 2023 by barry celestine
Horrible service the rooms was great and all but the customer service was horrible I called multiple times to talk to someone and repeatedly hugged up in my face or just didn’t answer right after and when getting room always had an