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January 2024 by Rochelle Jones
This is an amazing place to feel safe to have your belongings stored. It's clean, The staff is nice professional and knowledgeable. And shout out to Namoni one of the workers. Very knowledgeable and professional in handling your storage needs. So if you need a place to store your belongings this is it. Thanks for keeping my heart knowing my stuff is safe.
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August 2023 by Ravan Wade
Very clean and spacious
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July 2023 by Juan Ceballos Sr.
Very clean and friendly business. Employee Noemi was very polite and much efficient. She went the extra mile so we could retrieve the storage bid we acquired without any troubles.
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May 2023 by Angela Thomas
Very nice and clean building. The office personnel are pleasant and informative.
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April 2023 by Cedric D.
I am retired Army veteran and I have had the worst 1 year experience at this West Fuqua Self Storage location. I have been locked out my storage after paying my fees on time. They blame it on the system. I have had a boot put on my trailer after making my payments on time. They blame it on the system. I have a DJ business. Can you imagine being locked out and I have no access to my equipment. And I DJ for companies/corporations like Shell and Harris County....I have never received an apology. Just and attitude from the older woman who works there. I finally decided to be done with this storage and emptied my storage and removed my trailer from its location April 27, 2022 and I called them while sitting in the parking to let them know my 2 storage spots is available and I'm no longer there and the very next day on Friday April 28th they took an authorized payment of $420.82 from my account. That's nothing but the devil. I don't know who owns this place but this is not professional. I see why people are leaving. I wouldn't recommend this place to my worst enemy. - CEDRIC DENNIS (Retired Army Veteran)
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March 2023 by Jerry Johnson
It's a clean climate controlled facility. Staff is nice and helpful.
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October 2022 by Deezle Tre
I like this storage but to a certain extent, Ms.Linda was always nice and sweet and kept it professional but is no longer at this office.Now whatever lady is in there now is VERY rude and always seems to have an attitude.I really almost just got in an argument with her because I didn’t appreciate her tone, Her name is Irma and I don’t think she should be taking calls by the way she talks to people.Besides rude customer service I’m also annoyed at the fact that there is a lock on the dumpster forcing tenants to find somewhere to dump trash.I also don’t like the fact that the access to the bathroom is restricted, Granted I understand.I feel people who have units here should have access to the bathroom 24/7 not just until 5.Overall I like my storage and plan on keeping it but I also have my dislikes.I hope corporate sees this and makes some changes.
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August 2022 by Pat Babers
I have been using this storage facility for quite some time to store items after I sold my home. I have found the staff to be rude and unprofessional. They lack adequate customer service skills. I will finally be able to remove my things soon, and I would Never Recommend this facility to Anyone! They have also raised my rent multiple times, including during the height of the Covid-19 pandemic! They Do Not Care about their customers nor their precious belongings! I would rate them 000 Stars if I could!
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January 2022 by Justin C.
I just got off the phone Bc I received an email that my storage was vacant attached to a receipt. While I did move the last of some things out, I felt the storage door closed and unlocked in case a friend with a truck could maybe move some things back while I'm at work. I just wasn't sure if I was ready to vacate yet. Which isn't the problem, the problem is that I prepay the rent which was $170 and that was charged on the 27th. Today is the 1st of February and they say there is no reimbursement for the unit. So for four days they want to keep the whole $170?! It's not an apartment that needs to be cleaned and prepped for weeks. I rented here for so many years and really didn't think that they would keep all that money for a few days. Like I said it's not a home rental. And if that is in the long paperwork, then shame for keeping money from people who don't stay the whole month.
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October 2021 by janet parker
It was very professional and clean and knowageable
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June 2021 by Laura Mickey
Good customer service & My storage is there!
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June 2021 by Edward Mays
Nice storage rooms when moving furniture for my customers
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June 2021 by Ronnie Thomas
Safe, secured, and peaceful
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April 2021 by Forrest D.
UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for payment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.
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January 2021 by Shauna Granger
Neat and organized facility.
