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October 2024 by Caitlin Smith
Staff is always so nice here!! Josh is so helpful and kind, we've been multiple times and he's such a genuine person. Gina made sure to assist us by looking in the back for us several times and was always so sweet about it. Great furniture and even better staff.
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July 2024 by Bill Blanshan
Do not order from this company!!!! This has been the most horrible experience I have ever had to deal with when it comes to purchasing from any company in my life. I placed an order for a couch back in May and after two different delays they told me I wasn't going to get it until early September. I canceled the order over 3 weeks ago and a week after I still have not received my refund so I called them and they said it would take another week. 2 weeks later I still haven't received a refund and when I contacted them they said the cancellation never happened which is messed up. They put the cancellation in again and I finally got a refund on the furniture but they still won't refund me over $400 on the protection plan I bought. I spent a couple of hours going back and forth between the insurance company and West Elm because they keep telling me that I need to get the refund from the insurance company and the insurance company says I need to get the refund from West Elm because there was never any insurance because the furniture was never delivered, so West Elm is lying and won't refund me my over $400 I paid for insurance. I was very skeptical after reading so many negative reviews about West Elm but I decided to buy furniture anyways and now I completely regret it. At least the good friend of mine is an attorney and they will help me get my money back but it's unfortunate that it's come to this. This company should not be in business and I do not recommend them to anyone.
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July 2024 by Bella Chen
Very disappointed. First , no parking near the store. It takes at least 5 mins walking to the nearest parking garage but First floor and second floor are reserved. you need to more patience to find the parking spot. Second, only few items in the showroom. Service is bad too. never come again.
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April 2024 by Alex
Online experience was awful. We order a $1000 console and did most of our delivery setup via phone. 3 different reps told us we must be home for delivery since it was “in home service” and would be built by the delivery team. Day of delivery rolls around and they bring 2 of 3 packages that complete the console and tell us we have “front door delivery”. I called customer service while the team was still here and was told “yeah they should not have told you it was in home service”. Well, they did. I called again once the team left. At this point I’ve received an email asking how my “in home service” went. I shared this with them and it made no difference. I live in houston TX and could have bought constructed furniture from a million places nearby. Also could have just went with ikea knowing I had to waste my time building it myself. First and last experience with West Elm. Here goes my Sunday building this thing. Hope it’s decent quality. Spend your money elsewhere. High prices with low customer service.
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February 2024 by Rroll
Art gallery for furniture was my impression.Prices are decent to expensive. Nicer than average places but less than the crazy stores. Furniture seems to be well made. I found some large baskets and were impressed by the price. Bedsheets were impressive.
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December 2023 by Hermenegildo Luis Gasparotto
Some cool stuff mid century like furniture. Some of the chairs are very uncomfortable though. It is worth taking a look and see if it gets your taste.
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November 2023 by Melanie K.
The West Elm location on Queensbury in Houston is a beautiful store with awesome products! But even more importantly, the managers and staff that I encountered were all THE BEST! I don't know when I have received better customer service. They were so welcoming and friendly. They were proactive and went above and beyond in helping me with what I needed. THANK YOU WEST ELM TEAM , you rock!!!
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October 2023 by Yemi Yemi-Ese
Delivery process absolute trash
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October 2023 by Maestro Maestro
Don't bother calling and asking about their inventory or what they have on the floor. Nincompoops.
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October 2023 by Nio Cal
There is one decent female employee then everybody else acts like they work at Hermès.
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October 2023 by VT
We bought this from West elm. The carlo century chair. And it broke while my wife was sitting on it. Looks like it's made of concrete and not metal. I called and they said they're going to send a replacement leg which is nice but now we're afraid to sit on it especially with a newborn at home now.Update.I received an email that our chair leg order was cancelled. I called West elm and they said they aren't able to send a replacement because there is no more chair legs in stock and no more coming in the future. Even though the chair is still in stock at in stores. They cancelled the order twice with no explanation until I called. We now have a 800 dollar chair that's useless.
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September 2023 by Simy M.
In order for this establishment to receive higher than one star(which honestly they should not receive as it is the only option I have) is to rid of the employees they currently have. I will say, not one of the employees acknowledged me or my family (colored family) but were quick to walk to the door when it was a person of same color. Sad to say I will never order or go to this location ever again. I have plenty of furniture from west elm but through their online service!
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September 2023 by Yolanda M.
I had stopped coming to this store for over 5 years after several bad experiences. I was at Sephora and decided to give them a visit. The service was amazing and I'm glad to know there is new management and new staff. Silvia was so friendly and very attentive. I purchased wine glasses on this visit. Im so glad the service is better. I'll definitely be back.
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August 2023 by Hunter N.
Incredibly helpful with finding items at different stores and getting exactly what you need. Highly recommend.
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August 2023 by Shelly Strepman
Briana was great- helped us pick out the perfect furniture to fit our living room, exactly what we wanted. Delivery scheduling was easy and all pieces arrived ahead of original lead times. Will definitely be back!
