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July 2024 by Ann Gorman
This is the worst location of wells fargo I have ever been in in over 30 years. They are slow, disrespectful, and do not have enough staff to help you. If you don't make an appointment you don't get helped. Now I can see why they only have a 2.3 star rating and I am taking my banking else where.
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April 2024 by D. Garza
The laziness, incompetance and lack of customer service at this location is unfortunate. I gave my all when I worked at Wells Fargo for years and was always eager to help each customer who came through the door. The bankers here are a disgrace. It's a classic case of "promote your lazy employees and keep the hardworking ones at the bottom to plow the fields." The banker stated she had a 3:30pm customer appointment already in order but when my mother & myself went back in the bank, she was just sitting there at her desk. She said she had another appointment who may or may not show up. I asked if I could wait patiently to be seen in between the gaps of these "appointments" and was met with resistance. She had this unwillingness to help as though I was inconveniencing her downtime. Only when I began to call corporate in front of her did she all of a sudden become "nice" and agree to assist me with a POD. The focus on customer service has been lost and it is truly disheartening. I did not get the banker's name but she had long black hair and was the first desk as you enter the bank. Her name began with a "P." -Danielle
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February 2024 by Alejandro Ramirez
I give it 2 stars, because they told me that my physical card would arrive in 7 to 5 days and it has already been 20 days and nothing has arrived.
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February 2024 by Heberta Marcial
Fast service, no waiting lines.
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December 2023 by Toni Davis
Absolutely the worst customer service, I've ever encountered. This branch called Adult Protective Services and said I was financially exploiting my mother. I questioned them and ask for written documentation and they couldn't provide it. They looked at the account and said I took $37000 from her. Causing unnecessary issues, is horrible. My mother is in her early 80s and doesn't need the stress. We're closing the account. This is not the type of establishment we want to do business with.
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November 2023 by Janice Umana
Horrible! We went in at 4:35 PM to open an account for my son. The teller said its too late to do that and offered to make an appointment. I declined and asked for the manager. She told me the same thing. When I asked to see that in the policy, I couldn't because it doesn't exist. So the bank manager "escalated" a complaint for me. I told her I thought it was sheer laziness on their part. This place is going down. I opened up my first of a few accounts there in the 90s. Totally different now. We made it to the Amegy bank with 5 minutes to spare and they took us right in an opened the account for us. I apologized for making it there so late and she responded with, "we're here to help whatever time you come in" And no I'm not in the habit of going into businesses near closing, I used to work retail. My son's school schedule is so tight. So I'm waiting on this call from a higher up ?
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August 2023 by Erika Mondragon
I have been a customer for over 6 years, is so unfortunate and sad that the trees were chopped off.All the branches , Unnecessary.I am still asking why ?Did they commit such crime against the trees.Considering closing my account.
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August 2023 by Diana Aguirre
Terrible service, if I could I wouldn't give a star. Apart from the fact that they take you in the end, they can't help you with what you need. I will never go back there. Take the time to make an appointment and in the end it takes 45 minutes and they do nothing. I left the same aah noo I left with lost time...
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July 2023 by _.lucero04._
Everyone is very rude they are not professional at all. They don’t want to help with anything. This was not the first time they have been like this but this time was the last straw. First I went there to see if I could get a credit card but the lady “helping” me didn’t even fill an aplicación she just said that I couldn’t apply for one. I went to another location because the lady didn’t give me no information or even looked in my account she just refused to help me. In the other location they did help me and I was able to get a credit card and where able to help with everything and where able to give me information.
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July 2023 by Nancy Nunez
The manager is very unprofessional and rude. I went to get a cash check . They told me I had to deposit the money first to be able to make one but then they told me I had to deposit it to another account but when I told them that I have it differently that they should have told me that I need to deposit it in another account beforehand the manager told me she did but she clearly didn’t because someone else was helping me first . I told her that I have never had problems making a cash check and she told me that if I didn’t like the service I could to another location and that she didn’t want to see me there again. I went to another location where I didn’t even have to deposit any money they were every kind and helpful they gave me the cash check right away without any problems. unlike this location I do not recommend anyone coming here because it is the worst service ever. This is not the first time I had problems with them it’s been like 5 times I had problems but I continue to go there because it is the closest location to me but even if I have to spend more gas I will never go back to this location
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April 2023 by Yen Dinh
Worst customer service ever. I have been to multiple Wells fargo places and I have been using this bank for more than 10 years. Never a teller and a lady seemed to be a manager on duty yelling at my face ever just because I asked for new cash to bring to other country. I did not even finish my sentence and both ladies yelled at me saying they didnt have new cash. My intention was to ask for cash that didnt look as damage. I was embarrassed because there was a line behind me. I had to go to the ATM and withdraw money and try to sort the cash out myself. This is what you guys call customer service? I go to Chase or BOA instead. Also, this teller lady almost lost my cash when I deposit my money by not checking the envelop I gave her. I asked her this is not the amount I deposit. She threw the envelop at me and my cash felt out. I told her if I would not ask I would have lost my money. She said she's only human without apologizing. Very upseting!
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September 2022 by jaqueta davis
Troyette is the absolute worst!!! Very nasty and unprofessional. Although it appears all branches are limited with Bankers, Troyette is obviously tired of picking up the slack and doesn't care to help in any way possible. Troyette has the "it's not my job/problem" attitude. Times are hard enough for everyone and I do understand that our economy is in trouble, with shortages everywhere, however, Tellers like Troyette will force my hand to close my Wells Fargo accounts and spread the word to others to NEVER do business with them. DO BETTER TROYETTE.
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August 2022 by yeimy salgado
The worst service of my life. I signed up for the waiting list 1 hour later (3:20) someone comes out to tell me that they don't have time to see me because they have an appointment at 4 that I can do my process online it would only take 2 minutes at my house, I explained that I couldn't do it online and they asked me to go to the branch for someone to help me and they said they couldn't do anything...
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August 2022 by MARIO HERRERA
Great WHEN I WAS IN HOUSTON TEXAS THERE I HAD MY ACCOUNT I NEVER HAD A PROBLEM WITH THEM IT WAS ONLY ONE TIME THEY CHARGED ME FOR SOMETHING THAT I WAS NOT AUTHORIZED BUT THEY RETURNED MY MONEY THANKS TEXAS EL CAMINO REAL LA NASSA
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August 2022 by Jose Olvera
Horrible, the banker is talking about book an appointment, but they're booked all the until early March. What kind of service is this? All I was trying to do is open an account that possible take 20 minutes. There was literally no one in the bank when I arrived.
