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August 2024 by yang he
This praise is for Carol Hu. I went here to do business yesterday. Carol received me. Her professionalism and patience made me have to give a five-star praise. She is a very friendly person.
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July 2024 by Randall Anderson
Everyone complaining is dumb. Had the best and easiest experience here with professional and friendly staff; Did I mention I don't even have an account here?! I might even switch to this bank as my primary based off this experience!
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June 2024 by yune Cuba
Excellent treatment, I recommend them and the attention of the banker Brian is very professional, congratulations
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May 2024 by Yelper Lou MC
Don't go inside. You'll regret. ATM outside couldn't recognize $20 bills. Terrible.
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February 2024 by Sobeyda Y
This branch sucks. They need more employees 1 hour waiting commercial drive thru to doo deposit. I have to going inside and same.
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February 2024 by Loretta
Need more tellers. We went on a Wednesday and there was only 1 teller serving a line of 10 people. I gave 3 stars because the teller was efficient and friendly. ShameOn you Wells Fargo for this kind of service.
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February 2024 by Helen Pham
This branch is absolutely needs more employees on Saturday. The teller line is long, but only 2 tellers working. And 2 bankers, but only 1 banker consistently helping customers. The banker Ebony really helpful. But the Indian banker is so rude. When I told her my husband needs notary service, and we banking here. She took 10 minutes to look at notary documents. It’s for passport renewal docs & need consent from one of the parent. But seems like she never see that type of documents before. And then she asked the same question again “do we bank here”? . And not even help us, transferred to other banker for help.
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February 2024 by xiaojuan you
Please tell me when will the Chinese service be available? I have been looking for it for a long time but I still can’t find any Chinese service.
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December 2023 by Sylvia Tin
Well I usually don't go inside to talk to any of the employees, not interested to go inside. I usually use the ATM machine to withdrawal and deposit. Love that the location is near my home. I went like once to one of the lanes to deposit a big lump some of money with help from one of the bank tellers who seem nice and deposit my money quickly.
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October 2023 by Angel
I had a highly disappointing and unpleasant experience at this branch location. The Indian banker I encountered was shockingly unprofessional. Upon entering, there was no one to greet or assist customers with sign-in. The place was bustling with only three employees visible, and none of them seemed approachable.In an attempt to inquire about a sign-in sheet, I politely interrupted an banker who was already assisting another customer. Instead of handling the situation professionally, she raised her voice and replied rudely, "Can't you see I'm with another customer right now? Sit down." I waited around for 10 minutes and she did not help assist anyone with sign-in and was repeatedly disrespectful with me, to which I got in a public altercation with her.This kind of behavior is completely unacceptable and reflects poorly on the bank's customer service standards. I expected a much higher level of professionalism and courtesy, and I am thoroughly disappointed with my experience at this branch.It’s clear that this bank location is in dire need of more bankers to adequately serve their customers. The limited staff appears to be causing inconvenience and frustration for customers like myself. Increasing the number of bankers available would go a long way in improving the overall customer experience and reducing wait times.
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October 2023 by Tito alberto Maldonado Diaz
Do they speak in Spanish? I need to open an account I need to know the requirements I don't have ID or Social, just a passport
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October 2023 by Nicolas Sanchez
Customer service is down the drain at this location, cant process deposits in the drive through in a timely manner, always getting an attitude when requesting the items to be sent back because there’s only 2 working lanes and the attending person take 5-10 min to deposit checks on the commercial lane.
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September 2023 by Sam Babouche
Worse bank worse customer service
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August 2023 by Raymond Fenz
The lady yvett was rude. She can definitely explain things better without attitude.
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August 2023 by Little Bee
Good service
