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May 2024 by Melissa Hernandez
I want to say thanks to Veronica & Norma! Veronica helped my husband and I. I am super grateful for her kindness, and amazing customer service informed us very well! Utterly grateful! We had to get that done and I know it was late so please forgive us but if it wasn’t for you we would have never been able to get our things done. Thank you again.?
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April 2024 by B Castillo
Everytime I come to this location the people there are so rude. I have been a customer since 1998 and never gone to a wellsfargo where they are rude. Ana at drive thru was very rude. maybe u should do a training on customer service. Just moved here from another state and maybe it time for a new bank this location actually doesn't even deserves a 1 star
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February 2024 by Christina Cano
Thank you Veronica for being so helpful & nice!
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December 2023 by Lyssa Jones
If I could give no stars I would. Just RUDE! The women in there do not try to help you ESPECIALLY if you’re a minority. Please don’t come this location, they meed to restaff ASAP!
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September 2023 by Michael Bearden
I made an appointment one day in advance over the phone for a commercial account at 11:30 and when I came in at my scheduled appointment time. A lady came up to me and asked if I was here to see Diane. I said Yes for a commercial account. She, not Diane told me that they are closing and I would have to reschedule because it takes an hour to make a commercial account.I said now wait y'all schedule me 30 minutes before y'all close knowing that y'all close at 12 while making me wait 30 minutes before telling me this?I Got up and left with the lady walking behind me to lock up.I said horrible customer service on the way out.
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August 2023 by Rachel Burkhardt
Came here to get a form notarized around 1:15. The lady said "all the bankers are on their lunch and it could be an hour or two or three."
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August 2023 by Jenna DVC
Staff friendly and very helpful answer all my questions. I arrived on Friday at 440pm and they very very nice. Thank you, great service and great experience. I will come back to this location. Great service.
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July 2023 by Hyper Meats
I Spent more than 30 minutes In The Waiting Rooms and Nobody doesn't even asked me if i need something! And the bank was empty inside.
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March 2023 by David Gardner
My elderly mother wrote a check for $100 the check then apparently was bleached or washed, they changed it to almost $15,000. My mother being elderly did not catch this mistake, my wife and I caught it 30 days later, Wells Fargo would not take responsibility for clearing the check. I bank at Chase would not have had this problem at Chase. Don't bank here unless you want your money stolen. If Wells Fargo needs to get in touch with me, we spoke with Diane at the Kingwood Branch she has all of our information. If Wells Fargo should reach out and make this right, I will update this review.
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October 2022 by Jenny V
Staff friendly and very helpful answer all my questions. I arrived on Friday at 440pm and they very very nice. Thank you, great service and great experience. I will come back to this location. Great service.
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September 2022 by Adam D
Not friendly or helpful. They find ways to NOT help if possible. “No” is their favorite word.
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May 2022 by Winston Lunsford
The manger has poor customer service. He never helps only makes things worse. I moved to kingwood 8 years ago, and have never been treated right. As a Bussiness owner relationship matters. The branch in Channelview always helped me and made me feel like family. Shame on you sir.
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April 2022 by Judy baker
I get everything notarized here without banking with them. The gentleman that does them is a gem
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March 2022 by Ch Li
understaffed. horrible wait times. calling customer service same thing
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October 2021 by Janet M
We thought we would not return to this location due to unprofessional service we experienced years ago, but we made an appointment online and met with Juan. He was awesome!! He was professional and friendly and took extra steps to make sure our account was set up to meet our needs. Go see Juan at the Kings Crossing location!
