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January 2024 by Maryam
Very helpful and organized!
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January 2024 by V H
I had the rudest most disrespectful interaction in my life that the Victoria’s Secret when I tried to go shopping there. Because I did not want to listen to a sales pitch from the door worker and instead walked directly to my desired section to make a purchase, this woman, proceeded to follow me throughout the store and harassed me. She then threatened to call Security on me when I complained. I have never been back since I hope this one has woman has been fired. The store has gone down hill so much in the past decade.
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January 2024 by Dana Vais
My sister and I, walked in pretty close to closing and were still greeted super nicely. Maya specifically really helped us out. We unfortunately had to leave before we managed to try anything due to the time, but we will definitely be back.
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January 2024 by Cherish
Rude staff
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December 2023 by Tracey Collymore
Customer Service so bad. Checking out at register and had an issue with employee not wanting to give me an extra bag for the other gifts I bought. Her name was Rochelle and she says she was the manager. I’m appalled to see VS employ people with no customer service experience and bad energy. Will not purchase from their again.
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December 2023 by Sergei N
This store, has terrible quality and service, making it impossible for me to recommend. Online shopping offers fore better options nowadays. The customer service here was disappointing, largely due to the management. The manager, Gloria, was unhelpful and even hindered the staff from assisting us. It took 20 minutes before anyone approached to offer help, despite the store being quiet and staff being visibly available on a Monday afternoon. Gloria, who was nearby, did not assist us either. Additionally, she provided incorrect information about a product's availability, claiming it wasn't in stock and not carried by other stores. However, we found out that the Memorial City mall location did have it in stock by simply calling the store while at the Victoria' Secret Galleria.
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November 2023 by Chika “ChikaBoomBoom” Nwankwo
Did a little Black Friday shopping and got hooked with one of their bras. They are so comfy that I can sleep in them. I thank one of the associates, Afsha, for hooking me up with one of their deals!
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November 2023 by Shamonda Cadoree
One of the young ladies(Hispanic) working was very unpleasant. She was not very helpful at all. From the time I begin speaking with her she had such an ugly energy. She didn’t assist in the fitting room either. It never fails everytime i visit this location I leave immediately due to the poor customer service.
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November 2023 by Sthefany Pin
The service on this location is terrible. Workers don’t acknowledge you. Dismiss your questions. When I ask about an specific bra I wear since I’m traveling and I forgot it at home they said they didn’t have it while standing next to it. I’m not one to write reviews but this place service was awful.
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October 2023 by Angie Solo
Staff was super helpful finding the right size they were not judgmental at all only friendly and respectful
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September 2023 by Marilee Serrano Suarez
Today they scammed me...they double counted an item for 60 dollars...I advise you to check each piece you are going to buy.
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July 2023 by Dylan Sampey
My wife found a number of things that she had been wanting and has been super happy with everything, our biggest gripe was how long the checkout line was. Also, every time you looked around someone was asking if you needed help which was a bit annoying after a while.
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July 2023 by Dylan S
My wife found a number of things that she had been wanting and has been super happy with everything, our biggest gripe was how long the checkout line was. Also, every time you looked around someone was asking if you needed help which was a bit annoying after a while.
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July 2023 by Naranja
Terrible customer service.Seriously, the lady from the register she was super rude and unfriendly.I could tell that she doesn’t want to be there to work or not happy to be there. I was super disappointed worst VS store ever I’ve been. Only one thing that made me happy was lady from the floor was nice. Anyway, such a pity.
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March 2023 by Brits
I wanted a pair of yoga pants that my size was out of but the mannequin was wearing and they wouldn’t let me get them imo because she just was lazy and didn’t want to