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August 2024 by Lauren Pennington
Alan is AMAZING!! I was super stressed out about returning my home internet and was having some trouble with Verizon. I was really frustrated and Alan fixed my problems in seconds. He was so patient and kind when I was clearly emotional and frustrated. The way he handled my issues was truly what good customer service should be! Verizon should pay this man more. He went above and beyond for me when I went to get myself a new phone. He helped me with the trade in process of my old phone when I needed it. He is amazing! Thank you Alan!
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July 2024 by Sulejman Nazifi
Absolutely terrible service I connect my hotspot every six months with Verizon. I use 529 location all the time came this time first time over here. Mr. Chuck wants to help me right away when he saw it. I have 16 devices feel lazy to do anything with I need to pay two months, then they don’t have Sim cards. I hope somebody looked this review. You don’t need people like this in your store.
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June 2024 by Miguel Espinoza
I was there for 30 mins at least. There were like 5 representatives with only 1 customer being help. We were like 6 customers waiting. Fir a long time. It's ridiculous. Their support is really bad. I'm glad I'm closing my account.
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May 2024 by Devi Prasad
Very good customer service. Had some problems with my Verizon plan, manager Jessica and Jose helped me to sort out the problem.
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May 2024 by Susana Solis
I have experienced 2 people in the store being rude, poor service, careless about the customer needs, I asked help with something very simple for them, their answer was “call 611”, I asked to talk to the manager it was denied. Unfortunately I don't remember their names
Bad experience ?
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April 2024 by Jonathan Davis
I had the most wonderful experience today, I walked in, and was checked in, in less than 15 seconds. I was assisted by a lovely Ms. Alaina
She explained everything thoroughly, and was very patient with me. Very pleasant human interaction and experience. 10 out of 10, every time!!!
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April 2024 by Amy McMasters
Seems the only thing staff are allowed to do now is phone and plan sales. Customer service was not great for an existing customer, not wanting to change plans or buy a new phone.
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February 2024 by S J
The customer service was wonderful. The Manager was very helpful.
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December 2023 by Sarah L.
Antonio was super helpful when helping me change my phone number. He is a great conversationalist and really patient. I recommend seeing him to help you with any issues you may have!
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December 2023 by Chasity Garrett
Jeff edwards have a fantastic help with getting me a great deal Service and customer service on a iPhone 13 as well as a great greeting thank you for your service today
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November 2023 by Danger Vaca
For me, the attention of specialist Octavio who was the one who treated me is excellent in terms of treatment and I left there super satisfied, he helped me with everything and today thanks to him I have my own plan and everything is super fast and efficient
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October 2023 by Bel Znd
I went for a deal $80 a month I found out you pay for the tax in that day you sign and even they didn’t tell you all this information they hide it until you get stuck.Than you say that ok bc that tax money, than the first bill for$140 charge than $96 you have to in rolled for auto pay to get $10 each month.Be carful for the tricks they do. I never advise anybody to go there.
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September 2023 by carla chaney
I love my Verizon.never let me down.
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August 2023 by Roberto Del Conde
Exellent service, saved our lives when our phones screens broke on two different ocasions, and VERY honest, they didnt try to sell us a new phone and told us what the best option was for us.
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August 2023 by Yolanda Cortez Martinez
Wow! Way too expensive!!
