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June 2024 by Ross G
Could not be happier with my experience today at this Verizon location! Manager Quianti took time out of her already hectic day and helped me set up 3 separate iPads for our corporate account and within 10 minutes had us up and running! Amazing assistance and leadership on her part. We will definitely be doing a lot more business at this location due to her much appreciated help!
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June 2024 by Angela Villanueva
Poor service, the staff should be embarrassed by the lack of knowledge they have. You will be greeted by Charles who has a nasty attitude, lack of enthusiasm and joy for his job. Go somewhere else.
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June 2024 by Twelia L Helaire
If I had to give stars I would give none. My phone was messing up couldn’t get into a few apps go into this location and Charles assisted but didn’t help me at all deleted my app without my consent then proceeded to tell me to log in but I didn’t remember my passwords bc I use my face he says oh now I have to wait for over an hour to even change my passwords. Charles doesn’t need to work in customer service at all. Who deletes anyone app without their permission? Now I’m on the other side of town with a phone that doesn’t work. Get respectful people in this location that is respectful towards others items.
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May 2024 by Lyndon Ji
Tito is fantastic, he fixed our activation issue within 30 minutes that Verizon phone support couldnt for days. He is very knowledgeable and polite, listens to our issue carefully and respond promptly. Tito is kind of staff every Verizon local store needs.
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April 2024 by Moises Gallegos
Very lazy sales agent. His response to every question I had concerning my business account I had was I don’t know.
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March 2024 by The Icon
Worst customer experiences of my life. Yes I made the mistake of coming here multiple times. I had multiple issues with my verizon service and they said it's not their problem. As soon as they found out I had a service issue and they were not going to make commission on a phone sale, every person I've dealt with did everything they could to get me out of the store as soon as possible. They tried to get me to buy a new phone I didn't need or want. And refused to help me. Maria the manager was nice enough to help me when I spoke with her directly. Maria helped me with my service issue and told me she would help if it ended up being a problem with my phone. I came back to the store because I did have an issue with my phone and needed help replacing it. The man that greeted me welcomed me into the store and listened to my issue. I explained I did not have the phone and am staying in a hotel and my options were limited. I explained that I would need help. He then brushed me off and said "No we don't do that here" and looked at me like I was an idiot. I am an Idiot I don't know how this works and need help. I explained again "I need help" and he just shrugged and said "Yeah we don't do that here you have to figure that out by yourself". So then I asked him if he knew where the nearest T-Mobile or AT&T store was and he looked just as confused and told me he didn't know. I would not recomend anyone go to this store and after 15 years of using verizon I will not be using Verizon wireless ever again. This is a total failure of customer service.
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March 2024 by Juanita “Nita” Williams
Great service. In and out in no time
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March 2024 by Mustafa Abdulsattar
Bad and rude people working in this place and lazy sorry Verizon ?
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January 2024 by Troy Horstman
I wish I could put NO stars!After 15 years of being a customer, we were tired of being treated like we were less important than the people that didn't even have an account! As a business customer, you cannot get help you need unless you need it during normal business hours.On top of that, we were overbilled and over charged on many occasions. We tried calling about it but nothing was done.When we finally got fed up and left the go to T-Mobile, who by the way is really concerned about taking care of their business customers 24/7, Verizon continued charging us for lines that were all cancelled or ported over. They refused to correct this. We tried to resolve it many times but they would not. Finally they sent our bill to a debt collector. We were forced to pay it so that they didn't ruin our credit score.Verizon is NOT a nice company!!! We're so glad we left. We have much but services, especially with our Voip phone system, and we pay a lot less too.
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January 2024 by Sebastian
Unless you're there to spend money, they aren't going to help you. Came in for a an issue with a trade in that happened 9 months ago. Reps said that they could only see account history for 45 days prior, and we'd have to call 611 to fix that.That seems awfully convenient for them. They wouldn't even try to pull up the account to take a look. Totally unhelpful in any way.I worked for RadioShack then Sprint over the course of 6 years. Sold hundreds of phones through various carriers. My first instinct would have been to pull up the account and take a look for myself. Customers often misunderstand or maybe I misunderstood. This store didn't want to help they just wanted to stop talking to us as soon as possible
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December 2023 by Dyingwolf
Unless you're there to spend money, they aren't going to help you. Came in for a an issue with a trade in that happened 9 months ago. Reps said that they could only see account history for 45 days prior, and we'd have to call 611 to fix that.That seems awfully convenient for them. They wouldn't even try to pull up the account to take a look. Totally unhelpful in any way.I worked for RadioShack then Sprint over the course of 6 years. Sold hundreds of phones through various carriers. My first instinct would have been to pull up the account and take a look for myself. Customers often misunderstand or maybe I misunderstood. This store didn't want to help they just wanted to stop talking to us as soon as possible
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December 2023 by L Chamagua
Got a new phone on Black Friday by calling 1800-VERIZON, my device did not meet my standards and when I called back to exchange, the process was overwhelming because customer service did not include valuable information when I arrived to the store. I was upset about my situation and Misti saw my frustration and helped me get the phone and watch I initially wanted to do the exchange on. I left feeling content because Misti understood the assignment; she understands that customers will stay with the company as we pay our devices over time and we need a device with a battery that works!! TLDR: 1800-Verizon did not help over the phone, information wasn’t transparent, Misti hooked it up at the store. Thanks girl!!
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November 2023 by Nope Nope
They were polite and helpful.
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November 2023 by Candye McEathron
Tee was extremely helpful. I needed a screen protector for my new phone and my watch wouldn’t pair to the new phone. She took care of my issues. Always get great service from this store!!
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September 2023 by BigBotPZ
Horrible costumer service
