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March 2024 by La Wilborn
JASMINE, Store Manager was extremely detailed oriented and very professional! She helped me with grace & poise! Not only was she extremely nice but she was knowledgeable in her work abilities. It’s employees like her makes customers like me keep coming back! Keep Up The Excellent Customer Service there at the Waugh Drive location!Respectfully,Laura Wilborn
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February 2024 by Von Von
Horrible customer serviceDon't go there
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February 2024 by Claudia Patricia Villega
The person who helped me doesn't even know how to send an envelope, very bad service, terrible service.
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February 2024 by Cord Largo
Well, if you bring your Amazon packages here and use the UPS return label expect them to never arrive to Amazon and then you’ll get charged the original price because they never get delivered. I’ve had over seven packages that were accepted at this specific UPS store, and they never delivered them to the intended recipient. They just disappeared.
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January 2024 by Nicole Price
The parking is kind of not the best but the employees work fast and are very straightforward with everything. Haven't had a bad experience yet
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January 2024 by David Szepatowski (David Z)
Notary services was fast and efficient! However, you must book an appointment through their website. Go to Google maps location for details.
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January 2024 by Ola Bilberry
Great store, polite and very helpful employees.
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December 2023 by Megs
I stopped by for notary and mailservices after 5 PM, and Marco the manager was super efficient, friendly and personable even with a line of customers out the front door making returns and sending christmas packages. He was a cool as a cucumber! I’ve been to other UPS stores, and even though parking can be tricky, this is my favorite location and I always come back here for great service. Thank you Marco and team!
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December 2023 by Ana Beaven
They admitted my package was “lost” and that I should receive a check for the shipping (over $300). Still waiting for an answer, a reply to my emails or anything. They won’t pay for the value of what they lost, claiming it’s UPS (not them as a store) that doesn’t pay. Calling UPS they claim it’s the store. They throw the ball to each other and I am in the middle waiting for a solution. It’s been almost two months
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December 2023 by sharon flowers
Eze has been receiving all of my packages since I moved to the area. He's so nice and very patient. Always a smile on his face unl I ke the others thatwork there.
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December 2023 by Rigoberto Garcia
Time changed and they had customers inside store before 3pm however I got there at 257pm and limited parking so knocked on door and said closed rude employees if they know parking is limited. I just needed to drop off a prepackaged box to tmobile. Bad service never using this location ever again. They lock the door before 3pm.
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October 2023 by Veronica-Carol Brailsford
Customer service fail! The people at the counter never smiled, offered a solution, or offered to help when I created my own solution. I've had better experiences at other UPS Stores, so I guess I just expect better service. Not at this location. Not today.
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October 2023 by Sunni Markowitz
So disappointed with my experience. I have always my shipping experience to be easy and consistent but when asking for copies to be made on card stock and stapled it wasn’t completed for a week and then couldn’t be found for pick up. Ended up going elsewhere and had it done while I waited.
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July 2023 by Denise Gonzalez
Jasmine made my experience truly outstanding. Her great smile and willingness to go above and beyond to help me were remarkable. Thanks to her assistance, the return process was a breeze, and I was in and out in less than 5 minutes. I really appreciated how she didn't judge me for having numerous Amazon returns. After visiting this store for several years, I can confidently say this has been the best experience yet. Please give my gratitude to Jasmine for showing me how to use the new Amazon kiosk. Thank you, Jasmine, for your exceptional service!
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July 2023 by Juan Ramirez
I was initially anxious about shipping my passport, but the store manager quelled my fears with her expert advice and secure shipping methods. She went the extra mile and demonstrated she truly prioritizes customer ease and satisfaction - a definite recommendation from me!
