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April 2024 by Taz Gamble
Just wanted to give a quick shout out to the new management team. Yall are killing it! We’ve seen an amazing turn around in the leasing office and I couldn’t be happier! You ladies are awesome!!
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March 2024 by Jamell Tyson
Just wanted to give a very big shout to the New And Improve Leasing staff you ladies are the best and it shows. New Management hasn't been here that long but made a difference so quickly with engaging with the residents and community activities and making this complex safe once again and making us feel at home keep up the Great job staff Christian ,Amanda,Emily , Myra
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March 2024 by Erika Clark
We are so grateful and thankful for our new management! We have really seen a change in better security and also taking the time to secure our property. It is going to take some time to get perfect, but right now we are pleased with what we are seeing.We are having more community meetings and events which also creates a better sense of community and it makes me feel safer as well!
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March 2024 by Nakisha Jones
Would NOT RECCOMEND.I lived in these apartments since September 2023 and My experience has been bad since day one. I walked into a dirty apartment and got NO help from the office. Every time it rains there is a new leak somewhere in my apartment. Whenever I report an issue all I get is an "I'm sorry' from the office. I have tried reporting the issues online and got help eventually but not in a timely manor. I have went to the office MULTIPLE times to report my issues in person and I'm told "I'm sorry "once again and the issues basically gets dealt with whenever they feel like it. I have requested multiple times that the roof be checked because the leaks keep springing up in various places in my apartment and sometimes the same place but they obviously are just putting band-aids on the problem.( I've had 6-7 leaks) Move here at your own risk.
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March 2024 by Arturo Barrantes
I have been waiting for four months for my security deposit to be returned. They tells me they will call me back and I'm still waiting.
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March 2024 by Aleia Edwards
**This has an update**Moved out on time which was a Saturday slipped the key under the door with apartment number since they were closed. Sunday they’re closed. I got charged for 3 extra days. And while the amount is small it is still unacceptable. I emailed them after getting an invoice. They said they would have someone contact me after they were back from vacation. I’ve emailed them 3/4 times since and no response. This was over a month ago. Just received another invoice today.UPDATE: emailed them after the response same day, not a single email has been sent.
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February 2024 by Ferarrd Morman
A fire broke out upstairs on December 23rd, 2023. They left my apartment like this. They never mentioned a timeline. They did not move me to another unit. It’s still this way. They have only offered to release me from the lease.
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February 2024 by G
Recently visited these apartments as well as others in the area. Will definitely be coming back to apply. Amanda was Very helpful and informative.
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November 2023 by Hailey Andrews
I loved living at Caroline on Voss, great location , but MONICA the leasing agent is the rudest person I ever met , Jasmine is initially the agent that moved me and Jasmine was so sweet but Jasmine left so now I'm forced to deal with MONICA ugh. Why is she even at the front . If I need help and she's at the desk when I walk in the leasing office I literally just leave bc she's so rude & hateful. I could just slap the bitter from her mouth she always has smart remarks and is just a horrible person , I have never given the office any problems bc my stay was great but she's just always rude to me as if I wasn't paying 2k rent . She also informed that she lives at Caroline on Voss and gets 50% off her apartment . she should have to pay just like everyone else all bc she made my life a living hell living here . MY TWO STARS IS FOR JASMINE AND THE MAINTENCE CREW AT CAROLINE ON VOSS. You guys were GREAT .LASTLY, don't trust the good reviews about Monica she makes people write them.
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September 2023 by Caitlin Christiansen
Where do I begin? This location is not safe. Tires were stolen on a monthly basis that I was starting to wonder if it was an inside job. Inconsiderate tenants who will be loud past quiet hours. One security guard didn't speak English and I had to use Google Translate to tell him about my complaint. The gates were constantly broken and around the time I left, there were reports of robbery and burglary in the complex and parking garage. My a/c broke down four times in a span of 3 months. I had to insist leasing to replace it for a new a/c unit since the repairs maintenance left were temporary. My blinds broke off during the month of July and it took maintenance a month to replace them.I was under the impression that I would get my $200 deposit back. However, after leasing failed to post the correct amount of rent that I had to pay at the beginning of my lease, they just used my deposit to cover the difference without telling me! Didn't appreciate that no one communicated with me.The apartments themselves are great and spacious, but it doesn't make up for the time I had there.
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September 2023 by Toph Rasta
The units are nice but the property is awful! There is the smell of urine all throughout the property and there will be animal waste in the hall left for weeks. My air stays on 76 but my electric bill is still almost $200 since the apartments aren't well insulated.The parking garage is in shambles with broken lights and exit signs. The stairwells are gross as well.
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September 2023 by Avery Pruett
ROACHES. DIRTY. compassion??honestly wouldn’t recommend, when I first moved in they said I would have a balcony I came in around 6 to pick up my keys and told I didn’t need a tour and realized there was no balcony and they said they would put me on a list for the next available apartment as that was my one request as well as wood floors. Along with that upon move in there it was extremely dirty, dust every in the cabinets. I clean regardless but my move in conditions to be top tier but instead there was used razors falling from the bathroom, hair, old rusty used earring backs, glass in the dishwasher. Gnats jn the fridge. I’ll put a picture so you can get an idea. After mopping and vacuuming u can tell it was just cleaned by the previous resident only. I was told I would get a deep cleaning by their cleaners I gave them a fat and emailed while I was out of town to allow entry to the apartment when I came back home it was not clean. And they asked me if I followed up. But as a management company they should care about their residents. I shouldn’t have to be on their buttabout things offered to me especially when they were supposed to make up for the intial problem that wasn’t supposed to be there in the first place. Now to this day there was three BABY roaches in my apartment and I immediately called and then called the next day at 10:01 when the office opens and explained and she said she’d give me a call “to see what she can do” and I had to call back after a whole hour. For her to assume there’s no infestation and that she thinks the exterminator is going to say no. It’s sucks that their care for current residents are so myopic. I just think it’s unorganized and inconsiderate. Who wants to live with roaches or in a hot as apartment, dog pop in the hallways. Overall the only thing I like about the apartments is it made me consider management more in my next place.Update this is truly one of the worst places to ever live. I do not recommend it. They have no form of communication with their residents, coworkers or maintence. They have no time of customer service or hospitality to run a place where people live. This is considered people’s home for 12 months and they treat it like a bank. Ive seen roaches days after pest control. They said “it’s a Texas thing” not any of my other places have this so called Texas only bug problem. This place truly is horrible. And they know it too while they’re shuffling through constant management. Not once have they offered me anything through all the trouble I have gone through solely because of them.I.e. I’m playing 30+ dollars because of a trash violation that never occurred. But they have left trash out for well over 15 hours and we all as residents ignore that. They can leave trash and ignore dog poop complaint n fine free. But I gotta pay $30 for a mess up on a day I didn’t even put out trash
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August 2023 by Cheryl Hartley
I had a scheduled tour of the apartments this past Saturday with Monica. She was so very helpful, she showed me floorplans and answered all of my questions and concerns. She was very knowledgeable about the community and she put my mind at ease regarding some of the pics that one may see here as they look for their next home. I was blown away with how nice and quiet it was there and how everything is so up to date. I can hardly wait to move in!!!!!
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August 2023 by Mario Urbano
Walked in today Saturday at 2:22 p.m. to two young ladies sitting in their desk free of customers. Asked to tour a unit and their exact words “ we only tour on Saturdays by appointment since there are only two of us, we only take walk-ins on weekdays” . The industry is going down hill by these type of employees. The Morgan group needs to secret shop this property to see how their money is being wasted by hiring bodies instead of professionals.
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August 2023 by Monet H
I moved in TWO weeks ago. They put me in a completely different apartment from what I walked originally, tried to scam me out of more money for my "deposit" which I had to escalate to get it corrected, and now I come to my car to realize it's been broken into and trashed. If I could give ZERO stars I would. It's been a horrible experience since the moment I got the keys.
