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February 2024 by Melissa Ramirez
I am absolutely appalled with the service my parents received at this establishment. They've always enjoyed visiting and on this occasion they received the worst service. They had reserved a box of lighters under their name and went to the register to claim it. The lady who attended them feigned ignorance and acted as if she couldn't understand what they were saying. My parents do not have heavy accents and regardless the way she handled this was very unprofessional. She repeatedly just said "huh"? And "I don't understand what you're saying" instead of trying to find an item or asking someone else for help. My parents kept saying they reserved a lighter and they kept repeating the name and she just kept saying she didn't understand. We've NEVER had this issue before. My dad asked someone else for help and she understood him immediately and assisted promptly. This was very insulting to us and I'm very disappointed.
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February 2024 by Angelie Aggarwal
Look out for a volunteer named Neal! He is very rude and acts as though people being inside the shop is an inconvenience. He yelled at everyone in his line (including us), and also at his coworkers when multiple came up to offer him help. Otherwise, this is an incredible shop with great deals. I love coming all the time!
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February 2024 by Kim Nicole
Pricey but this is that place to find vintage unique items
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February 2024 by kirsten laskoskie
Wonderful help from Sylvia!! We were able to find a set of bedside tables at a great price
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January 2024 by Leslie P.
Great place with amazing treasures, incredibly kind and helpful volunteers, and super low prices for the quality of the merchandise. I love their system of decreasing the price as time passes-it's always a gamble to wait, but sometimes the perfect item sticks around at rock bottom prices.
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November 2023 by IceCreamKills 8.
The service is amazing and im in love with this place and it's product. I will totally be back for more things. Parking is comfortable too. I had a lot of fun shopping here.
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October 2023 by Kimberly M.
Excellent selection from accessories and clothing to furniture and decor, and plenty in between. The Guild has amazing jewelry and couture clothing including fancy brand shoes ranging from $6 to $100 to the ones behind the locked glass case. There are cool rare finds in their furniture and decor section. There's art, vintage furniture, lamps, mirrors, vintage suitcases, one-of-a-kind pieces. Nice rugs, random deer head (see pic), groovy rotating chairs (see pic). I could go on and on. Yes, it's that great. Take your out-of-town visitors. Just go check it out for yourself.
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October 2023 by Hector A.
I absolutely love resale shopping. I have been coming here for years. This past Friday, I decided to pop in for a quick look. I saw a parking spot outside the fence by the exit gate of the parking lot off of Dunlavy. I pulled up, stopped directly next to the spot, had my reverse lights on, and was waiting for a break in the street traffic to back in to the space(don't usually back in to spots, but it would be easier to leave when pulling directly onto Dunlavy). We'll, this small pickup zips up and pulls in!!! I was furious. I waited the man to exit the truck and confronted him. He said he hadn't seen me waiting for the spot(and I was right in front of it!!). I called him a name and sacked if he was going to move. He, "too bad"and walked inside the Guild. When I went in, lo and behold, has putting on an apron! He is one of the volunteers!! His name is Jim!! He may look like a kind little man, but, he is a big a$$hole in my books!!!!
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September 2023 by Ima Luthier
Many of the prior reviews from others here are valid, both good and bad, SO this is a mixed bag review for me as a consignor:Most of the consignment intake people are cordial, some are ambivalent, and some are absolute gems, like Maria at the review/pricing table and the absolute sweetheart in the reception area (please forgive me, your name escapes me at the moment).For a "Christian organization" primarily staffed by volunteers, there are some who either take their roles a bit too seriously, or are just bitter and shouldn't be wasting their time if they aren't practicing Christian values in their attitude. I've been mostly consigning here (and occasionally shopping) for many years now and have formed the opinion that neither the customers nor consignors seem as important as their revenue, and comes off a bit like "move the product, the needs of our beneficiaries are most important".This building is far too small and they have SIGNIFICANTLY outgrown it based on the way much of the inventory is organized(? hmm)/displayed, and I think moving to the Heights in a larger capacity facility, or at least closer to I-10 where there are properties much more suitable for their needs for space would be ideal. It's also difficult to get around some people as there are other stubborn customers who won't shift themselves in the narrow walkways.Keeping the conditions of consignors' items does not seem paramount, as I have had items that were parts of sets come up missing and then lost the item to their donation because of such actions and the staff just shrug it off and "oh well, your loss" (just presented in a much more corporatized manner without compassion). Also, consigned furniture gets stacked upon with other items, causing the furniture items not to be in the same good condition in which they were initially consigned (scratches, scrapes, and dents; I think this is due to the constant turnover of the physical labor contingent that appears as if they are performing their required "community service", i.e., they don't really care, although I am just assuming based on previous similar experiences elsewhere).I'll continue to consign here, as the items I do actually sell pleasantly surprise me and outnumber/outearn the items I do lose to donation, I just don't need the "inner loop/Montrose/River Oaks" attitude from a select few volunteers there when I ask informational questions, they'd be better off doing their mimosa brunches and enjoying life in retirement...remember, one bad apple ruins the whole bunch for most. I just may not bring as nice of items as I used to, or as small, as these tend to get lost in display and eventually donation, or damaged. EVERY volunteer in every department here needs to be trained in cordiality and respect to every person that enters their shop to consign and purchase, as without consignors, you have no product to create revenue, and without customers, you have no revenue.No merchandise? No mission. Everyone plays an important part.Please remember that.
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September 2023 by corey kilgore
This review would be a 5 if it weren’t for one person and unfortunately I believe she is the manager . Her name is Regina possibly ? I have shopped at the guild numerous times and I always try my best ti avoid gnus lady . Most of the volunteers are friendly , nice people . This lady is nasty . I’ve watched the way she speaks to employees , to customers and to volunteers for a few years and I find it I. Risibly shocking that she is still employed . I was there earlier today and I had to deal with her nasty rude demeanor . I left and went to the catholic charity . It sounds as though I’m not the only person who has complained about Regina . Evidently other people have left the guild complaining if the same experience with this lady . To the board members of the guild . Do your organization a huge favor and find a nice capable person to replace her .. She is a miserable nightmare and I can’t imagine e that her behavior and demeanor is something that represents your values . To all the people that I have witnessed her be rude to I AM SORRY !
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September 2023 by Elisa Vazquez Roper
When we lived in Mid & downtown I had a consignment account with them. Jewelry, clothes, shoes, purses, China, Knick Knacks…. Their system is: they price as they see fit based on market value. It’s helpful if you turn in your own research printed out to help with valuation. It’ll stay at the initial price for 30 days, then drop a % after 60, 90 and after that you can come pick it up or it will be donated. I did pretty well except I never could get out of there without buying something! Great finds! A must for thrift lovers!
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August 2023 by Antonio Helm
Montrose Street parking and adjacent private lot Here you complete with dealers. There Art I have seen at galleries double and triple. There also jewellery, vinyl clothing and furniture and everything betwixt. The budget time you will need it
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August 2023 by J. Antonio H.
Located in Montrose Street parking and adjacent private lot Here you complete with dealers. There Art I have seen at galleries double and triple. There also jewellery, vinyl clothing and furniture and everything betwixt. Budget time you will needit
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July 2023 by Adalia Quitzau
I went to shop and look around with my one year old who is a chunky baby. They wouldn’t allow me to have my travel stroller to push her around and there’s no way I can carry her and shop. I left and don’t plan on returning. From what I saw prices don’t seem great anyway
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July 2023 by Kathleen Strybos
Love the variety of items here- from furniture to clothes/jewelry to art and fine dishes! And the people who run the store and so kind!
