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July 2024 by Lynn Messer
I don't usually write reviews, however, my move into this apartment complex has been one of the best decisions I've made in a while. The office staff is very kind and will do whatever they can to address all of your needs. Also, they went as far as to deliver a food delivery to my apartment door when the delivery service refused to do so and left the delivery at the apartment complex office. Also, the maintenance is really great in fact outstanding. I also feel very safe here and this is very important because of the times we are living in currently. Also, the trash is very well-managed daily and sometimes twice a day which is very important. With all that said I would recommend the Gael to anyone.
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February 2024 by coco muffin
Love it here!
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February 2024 by Somer Washington
Air condition in our unit constantly messes up, and maintenance has never fixed the issue after working on it multiple times. Same goes for our oven. The oven never heats to its setting and like our AC, after maintenance came to look at the issue, nothing was done. Aside from the maintenance staff, I’m thankful for friendly staff and a safe and clean area.
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January 2024 by Liam Chang
Nothing but problems since moving in. Maintenance staff does a fantastic job, but our need for them has been constant & endlessly varied. From broken appliances to insect incursions, this is an old construction that has aged poorly. Only real redeeming qualities are the staff, who are friendly & the location, which is great.
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November 2023 by Ernesto Rodriguez
Not good for these residents.
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October 2023 by Khari M
I haven’t had issues living here. The maintenance responds with urgency, and the office staff is always helpful. The location is perfect and quiet, and the greenery surrounding the complex is always peaceful.
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October 2023 by Imagine-U Consulting LLC
It has been great experience so far! Thank you for asking ? Staff is great and property well kept. Parking is convenient and quite easy to get around complex. Love the cozy apartment home feel!
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May 2023 by Jackie N
Ever since I moved here in March, I have been facing one issue after another with my apartment. Yes when you put a work order in they come immediately which I appreciate. I am saddened to say my car got broken into and that was just the end of it. We were lucky enough to find finger prints but other than that the apartment isn’t coming back to us about footage. The apartment sent me a message a while ago about my trash being a hazard due to a hole but yet when it comes to your safety they don’t care to solve that issue. According to neighbors there has been many car break ins and I do think there is an inside job going on where someone is allowing thieves in or they still have access as past residents. Now I have to go the extra mile to pay for my own cameras and alarms for the car and my insurance will rise for the claim. The area is perfect but I don’t think it’s worth the price for this complex. I did send out recommendations for someone to collect ID numbers at the gate for all that visit but highly doubt they will even care to consider. The ladies at the office are super nice don’t get me wrong, but I have not seen any updates when it came to this incident and it’s frustrating. Not worth the price to be honest.
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April 2023 by Allison Stephens
Had a tour scheduled, tried to call the office to locate the leasing apartment and they told me they were canceling my appointment because of the weather. Would have appreciated a call before I had already arrived on the property. Maybe it was a sign to stay away.
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February 2023 by Domini Bryant (Ms. Inspire You)
I read the reviews, I do understand this is an older community; however, for the price, in this zip code, I am truly blessed and thankful to have found my apartment. The staff has been attentive and kind and the community is quiet. I am believing that as the weather gets better the community here is more social and communal, as I came from a very neighborly communal complex.Overall…I AM HOME!
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February 2023 by R T
---River Oaks' Best Kept Secret---If you don't know where The Gael is situated, you might not notice it driving down Weslayan St. It's on Essex Lane, just south of Westheimer. Which is part of the appeal of The Gael, an unbeatable location in Houston's historic River Oaks. Everything is close by---Highland Village, Central Market, the Looscan (public) library, Weslayan Plaza, and all the RO restaurants and boutique-style retail you could hope for are right out your front door, not to mention Greenway Plaza, the Galleria, Montrose, the Museum District, Midtown, and even the Houston Heights---are all less than a 10-minute drive away. My apartment has expansive windows that look out on the inimitable attractions of this upscale neighborhood--- even the downtown skyline is partially visible from here--- and the many high rise residential and office buildings surrounding the property offer an urban, citified feel to this address---yet afford the luxury of being on a quiet little tree-lined residential street, apart from the traffic and activity, when it's time to relax at home.All of my transactions with the Management office have been seamless. The Gael's administrative staff, including a property manager, Kaylyn, our assistant manager, Elise, and two leasing/marketing professionals, Kassandra and Alina, are experienced, knowledgeable and capable individuals that obviously know how to run an apartment community. I haven't had any complaints, nor have I heard of any either from my neighbors. What a blessing! I've never had an inquiry go unanswered. Everyone at the office is a pleasure to deal with, and I never worry that a request or question will not be handled/ responded to definitively. The management staff is accommodating and supportive of this community, and they succeed daily in making the experience of living here the best it can be. Also, I've had only one repair request since I moved in---the apartments are kept up impeccably by the maintenance staff. And the apartment itself has everything I like---large rooms, huge windows with lots of natural light, recessed, diffuse lighting fixtures, granite countertops, a balcony with over-arching trees in view, high vaulted ceilings, a protected, enclosed breezeway and multi-level parking platform that enables me to park my car just feet away from my front door.Many of the Gael's amenities are unavailable at other communities, due to its garden-style features, classic/traditional architecture and ideal location. The neighbors are wonderful, too! It's a quiet, lovely haven hidden away in the midst of everything you want---all around you. This is the only apartment I’ve found that absolutely has it all.
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November 2022 by Kandace Simmons
The new manager at The Gael really improved my living experience and outlook regarding this property. Prior to Kaylyn, the location was the only reason for living at The Gael. Kaylyn has provided the personal, human, and professional side needed to really call The Gael home. From my first interaction with her, I knew she would bring a change to the atmosphere of the management / office team. She is easy to talk to and has an empathetic ear.Carlos, the ground’s manager, is very friendly and professional. Service requests are handled promptly the first time.
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November 2022 by Tavo Motta
The location is perfect for me. It's close to my work and you have many grocery shoping options nearby. The place is quiet and I feel safe living in here. The staff is always nice and friendly.
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November 2022 by Bilikis (Lola)
Unfortunately, I’m rescinding my review and can not wait to exit this property. The ladies in the office are completely oblivious, lack compassion, most likely racist, and know nothing about customer service. I will not continue putting my hard earned dollars into a property where cars are getting broken into day and night, packages are getting stolen, gates left wide open and many more atrocities committed. Sorry not sorry.
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October 2022 by Maura O
My husband and I lived here for two years, it’s a really great, safe and central location. It is also just a dream living steps from Central Market. It is older but for this price in this area kind of a deal. We never had any issues with maintenance especially when we were here during the freeze they were super responsive and even if they couldn’t get to you right away made sure you knew they were going to take care of it. The biggest issue with the entire apartment for us was the package/mail situation, the Gael does nothing to in force drivers to drop off packages at your door if it cannot go in the locker. There is also no camera by the package locker so we have had packages stolen. No one from The Gael ever comes by to check out the situation or collect packages to bring to the office. They just tell you to complain the the delivery service. That was our biggest issue. You’ll also see a roach here and there but nothing bad. Great place for single individuals or couples.