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August 2024 by Terri Mitchell
I love living here at these apartments! Freda and Tori are professional and always addressed any of my issues. Tatiana is exceptionally nice! Maintenance has always been prompt and also very kind! Having a garage is also a huge perk!
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July 2024 by Kay
Renters beware, these apartments are SLOW when it comes to maintenance issues that’s if they even fix your issues. Office staff no friendly at all. I’ve taken pictures of issues I’m having and reported them to Housing Authority. I’ve been waiting MONTHS for some of the simplest repairs to be done. I pay my rent on time EVERY MONTH and this is what I get. Hoping I find another place to move to when my lease is up.
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July 2024 by Melvin Taylor
The staff, esp. Miss Tori and Frida have been so helpful with maintenance issues in my apt. Miss Tatiana is always friendly when when you call the office. I really enjoy living here!
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April 2024 by E C Simon
4/4/2023:
7 years later, to be honest the complex has been through a rough patch with different management and ownership over the years. The team ( Tori & Freda) at present, inherited at lot of problems due to the inconsistent management. I appreciate them staying with us, enduring criticism and weathering the storm. The apartments are improving. The trash situation is better but still exist. I have to blame the resistances. There's 5 dumpsters to be utilized and placing trash inside should not that difficult. I continue to Love the location , the quietness & respectful/private neighbors. ???❤️
Beginning with the office staff, I have no complaints but praise. Chelsie and Mrs. Angelas' professionalism conveys concern, respect and fairness. I just love this duo! As for the property, it is well kept, very quiet and maintenance do respond in a acceptable amount of time. Added, the computer lab helps me get alot of my work completed. I am thankful for that amenity!
The only area of concern is the dumpster. Perhaps a larger dumpster should be placed where there is increased apartment population. I have witness that the waste management company does not pick up around it nor what may fall out. The size seems to be problem and the individuals that place the trash around because it is full.
Besides that, I Love it here and would recommend this community!
Blessings.....
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April 2024 by Mimi Stewart
I have read the reviews and am wondering where these people live. I have experienced nothing but grace and help from the leasing office. I have had a few maintenance issues but those were fixed when maintenance was able to get to me. If it was not the day I called it was the day after which is understandable. I don't understand why if it is so bad why are those that complain still living there. Anyway my experience is and has been great, I will definitely recommend SUGAR CREEK.
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February 2024 by Arleen Robertson
I’ve been living in the same apartment for a many years and have seen many managers come and go . Even the owners have sold the property since the new year ! The manager here not has very nasty attitude and lies when call to put in request for maintenance to come out to fix the issue. I’m tired and if you ask for corporates number you will not get it ! She’d rather lie to ya !
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December 2023 by Cultural Press
Tori Stewart And Frida Loza need to be FIRED worst experience ever. I came in to lease an apartment they accepted my deposit and denied me viewing the unit due to it “not being ready” I moved in a few days later to see the walls have not been painted. My stove is not turning on, I was not able to cooked thanksgiving food for my family. The carpet in my new apartment is horrible with holes in the walls caused by door knobs. I try calling but no one never answers. Every time I try to go inside the office to explain the issue, the doors are locked. I don’t want no one to ever experience what I’ve been through in these past 2 weeks.
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December 2023 by Artist Search
PLEASE DO NOT MOVE HERE! Coming from an elderly that been here only a year! Let’s start with the office manager TORI. She is very rude and seems to only come to work to get a paycheck. This complex have only one maintenance man and no cart for them to drive so they walk every where. They never come out when you call the emergency line. They have mold build up through these apartments which lead to many sicknesses. I called the office to request a work order and the Latina Assistant Frieda told me to stop calling and that she did not have time to input a work order. The office manager TORI came out of her office stating I need to try fixing the problems my self which left me APPALLED. These units have painted tubs so you will have to get you tub painted yearly or it will peel.Save your time and do not move here. I’ll make another post showing pictures of mold and unpainted tubs
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December 2023 by Haidee A
Our oven is old. It has been a year since we are unable to utilize it. So far, the office staff haven't sent a technician to fix it. In other words, they don't care. It is so unfortunate that we cannot bake a turkey for Thanksgiving.
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December 2023 by Amanda Williams
I have had a wonderful experience so far with Freda and her supervisor. I have only been there twice but so far she has made this stressful situation I am in a lot easier. I am going through a divorce and I have been battling with Ovarian Cancer for the past year. Trying to adjust to one income for you and your child with the cost of living these days is a STRUGGLE! Right now I don’t make enough money to be able to support me and my daughter comfortably, but I’m doing the very best I can while battling with some health issues. My biggest fear was not being able to find a place that we can afford. That is also safe for us to live. My mother and I have went to over 30 apartment complexes trying to find a suitable fit financially with a good community. It has been very discouraging when you realize how little your options are. The first time I came in I was just price shopping to see what kind of environment I will get with my rent budget. She was friendly, welcoming, efficient, and understanding. Round 2 was income amount approvals/availability. Frida took so much time and effort with me today. Even her supervisor was extremely helpful and friendly. I would be willing to pay a little more money in rent if it came down to it if it meant that I got to live in a community with staff like this. She was incredibly helpful and lifted my hopes back up. I’m very grateful that she was there to assist me today.
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October 2023 by Marquita Vaughn
I have lived here 3 years now I haven’t had any issues until the new manager came in a few months ago,so I decided to no renew my lease. I tried to apply for other properties and when they called them they gave bad rental history which is causing a issue for me and my son to be homeless.
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October 2023 by Yecica ortiz
Maintenance never fix anything! Toilet and the floor are in bad condition, I have leaks every where! The guest restroom has leaks every where
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September 2023 by Marquita V.
I lived in sugar creek for 3 years and I haven't had any issues until tori stewart became the apartment manager..So I decided not to renew my lease due to her having issues with my son,so I gave a 60 days notice to vacate my unit she pre lease my unit before I moved out causing me and my son to be homeless.On top of that she gave the new apartment I applied for false information about my rental history and I they didn't move forward with my application.
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September 2023 by Rosebud
A lot has changed since I moved in the complex in 2009. The green grass isn't green anymore along many places. The foliage is dying. Yes, climate change has a lot to do with it, but they dont water the grass or foliage anymore like they use to, also they have men come on the property far too often cutting and edging until all that's left is dirt. They actually are cutting dirt because there is no grass like before. When you need repairs done, it will be a while before you see anything get done. This is just a tip of issues. I don't have time to list all the other problems. Because I have to rate this, I HAD to put something, it wouldn't allow me to leave it blank. So 1 star
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September 2023 by Kennetta Burse
After living here for 5 year cracks that were sealed are no longer sealed and I’ve started to find roaches coming from each and every hole that was painted over there is definitely an infestation within the walls of the units also the people in the office always always look like they don’t wana be there they’re not very much welcoming at all
