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September 2024 by S P
Worst experience ever - and I'm naming names! My salesperson was Rigoberto Moreno. When I first called, I told Rigo that I wanted a silver Prius LE, and I gave him the specs. He said they didn't have one in stock, but one was arriving. I didn't want any of the dealer add-ons (which is simply over-priced profit makers for them), but he said the customer has no say in that. They charge full sticker for these cars, because it's in high demand. I could not find another one around and the closest arrival was over a month away.
I contacted Rigo again and asked if he had one on the lot with the black interior. He said Yes - so I had my daughter drive in from Austin so we could take a look at the interior. We just wanted to see if the black interior looked better than the light gray interior. When we arrived - he opened the door - the interior was LIGHT GRAY! We were so upset! She drove from Austin to see the light interior and he never even had it on the lot! Some sales people are complete liars! Anyway, I kept my cool. We went inside so he could show us the paperwork on the one that was arriving, and it looked to be what we wanted. I asked if they could NOT install the dealer (at the dealership) add-ons, since the car had not arrived yet. Again, he said they HAD to install them. In that case, I asked if I can have the front windows tinted a bit darker (darkest legal tint) instead of the light tint they install. He said, "Yes.. I can have it tinted the way you want". That being said, we put down a deposit to reserve the incoming car. I email Rigo to recap what we said and to remind him about the darker tint. He replied that he will remember.
Two days prior to the car's arrival I emailed him to check on the status and remind him again about the front window tint. He confirmed everything was on schedule and he remembers the darker tint.
Finally, when the car arrived, I reminded him again about the darker tint. You know where this is going...
I arrived on Saturday - and the windows were the same light tint as the other cars. He said the way they do it - is as dark as they can do it. I told him that the tint was in no way what I wanted. He went inside to see what they could do. He returned with a guy names Machelle Muller (internet sales mgr). Mr. Muller said the tint was the darkest allowed by law. That was so incorrect! I told him that the front tint was not the darkest allowed, and that I reminded Rigo several times BEFORE the car arrived. He insisted that it was as dark as allowed. I offered to have our police patrol come by with a meter to show it was NOT the 25% allowed by law. He didn't take me up on that offer. He insisted that's the darkest they could do.
I told him it was not what I wanted or was promised so I wanted a discount so I can have it removed and tinted correctly, since it was their mistake! He said he could not. I asked for a General manager. The GM was in a meeting (on a Saturday) and would be a while. I told him I'd wait ! After 20 minutes, Machelle came out with Brian Luvian (another Sales Mgr). I told him of the circus that I was going through with his employees and that it was ridiculous that I should go through this! I didn't have any trouble when we purchased our first Prius from them back in 2008. Mr. Luviano apologized for the trouble, and asked what he could do to make me happy. I told him that they should discount the car by at least $200 so I can have the front tint replaced. He agreed. Thank you Mr. Luviano! - And no thanks to Rigoberto Moreno or Machelle Muller! It's crazy that I had to go through two hours of wasted time with Rigo and Machelle - for $200! Mr. Luviano realized what was right! When you consider the $2K of factory add-ons (that I didn't want), and the $2K of dealer add-ons (that I was forced to take), along with the fact that they sold the car at full sticker - they made over $6K!
I will never buy another car from Sterling McCall Toyota (9400 SW Freeway)
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September 2024 by donis de león
Regular
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September 2024 by Tabitha Avila
We just bought a used Toyota Camry and are very pleased with our purchase. Saul and Hamsa helped us through the entire process, helped us to understand our options, worked with our credit score and made buying a car a simple and enjoyable process. Thank you!
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September 2024 by Greg Johnson
Great job on the car. Superb customer experience. Well done
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September 2024 by Shireen
With appointment it took 3 hours for oil change
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September 2024 by Mike Fiedler
Service writer Jose Silva, analyzed what was best for my vehicle. Great job Jose.
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September 2024 by Frank L
Friendly, efficient service
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September 2024 by c2cSailor
GREED WILL HURT YOU IN THE END:
Had a list of "recommended items". Yes my cabin filter is dirty, but come on, $59.99 to change a $12 part (walmart price) in less than 5 min??? I did it in my driveway. That's just price gouging. But then your labor rate is ridiculous too so I guess $190hr for 15min might be $50. The other item was 4 tires for a tacoma truck for $1,026. Just go to discount tire. Lifetime rotations free and 4 tires with insurance certificates and tax was 300 less. Sorry, I call it as I see it. You are entitled to make money, but charging what you do for simple service items is just shows the customer isnt important as squeezing every extra dollar you can. The service tech who helped me was very nice and answered my questions. For the public, just follow recommended services as stated in your owners manual. If you don't drive under special conditions, you don't need additional heavy duty service items.
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September 2024 by Kath Ng
Thank you . Good customer service like usual
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September 2024 by Mesko Sancaktar
Financing side Mr. Apo KUS and the sales person Mr. Ozzy Kalender, they are really great people and friendly. They did the finalizing details so smooth and fast. They got lots of experience and they help me a lot, highly recommend. And also a special thanks to the Inventory manager Mr. Frank for the help too. Thank you all guys for a good deal. I am so happy with my the new 2024 Tacoma!
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September 2024 by Gee George
Toyota service and sales, the main issue last time I changed the tire they over inflated the tire and didn't check the pressure on the other one means ( 3 tires with 33, the change tire 40 psi), after I left half way I check. When they do the service want to check all these things
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September 2024 by Mary Peschong
I trust Sterling McCall Toyota at 9400 SW Freeway, Houston, TX to service our Camrys.
A big shout-out to my assistant service manager Hannah Duraso who is friendly and knowledgable! Thank you! Mary Peschong
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September 2024 by Nabil
Another great service experience with Hanah. Hannah is very professional-friendly, very knowledgeable, and always go above and beyond for customer satisfaction.
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September 2024 by Taylor L
We spent 4 hours and barely looked at 2 vehicles. Our representative kept throwing paperwork in front of us telling us to sign it without giving us a direct offer when we asked clearly 5 times. Wasted a half day wasting my time looking at overpriced vehicles with no willingness to bargain the prices.
The only reason I give this one star instead of 0 is because Wendy was very kind and helpful.
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September 2024 by Dei Han Chang
Came because my sunroof was leaking, got billed extra things that goes up to almost $5k. I denied everything and said I only want my sunroof to be fixed. They gave me the paper with the service & cost and it was around $268. Came hours later to pick up my car and got charged $500 under the “labor work” ??????
