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July 2024 by S Prieur
Greeted by a verify hostile service advisor Javier S.
Employee was rude to our family, we were seeking diagnostics on our A/C. I understand having a job that interfaces with the general public is stressful but this employee needs help and coaching.
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May 2024 by Dhani Leenevard
This is the WORST and I mean the WORST Hyundai Service Center I’ve ever been to. I dropped off my car after it broke down, they told me they would get back to me within 72 hours… they didn’t. Texted them called them 3 days later and said the car was being diagnosed… 6 days later they said the car was still in line to get checked… really? That doesn’t make any sense. I dropped off my car May 1, 2024. Today is May 14 and I’m still waiting on an update from them. The only thing they have told me is that their system cannot find out what is wrong… really? In 14 days?
I DO NOT recommend this place! The lack of empathy and professionalism is outrageous.
I’ll keep this post updated.
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May 2024 by Anmar Z
They set your appointment, and then when you show up, they say they're not ready for the service or don't have the parts yet. This was the second time the same thing happened for the same recall service.
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May 2024 by Matt Deason
Came in with an appointment when they opened at 7am. I was greeted by employees who obviously didn't want to be there. They told me to wait at my car and someone would be with me. The individual who came out then proceeded to tell me how understaffed they are. Then tells me they will need my car for at least a week or more to do a diagnostic. God only knows how long the repair would have taken after the week or more of waiting for them to look at the car. I gave them multiple symptoms as well as a code, all of it pointed to the duel clutch on my 2017 Tucson. I was fully prepared to have the repair done as well as the diag. Not only your loss of a major repair job, but a total waste of my time.
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May 2024 by VitaminD
I just have a service today! 04/10/2024. 2h30 for a simple oil change. I did make the appointment not walk-in. I’m very disappointed and wast a lot of time. Will never come back here. Don’t come here if you value your time
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March 2024 by Bill Hamilton
Suddenly got a severe vibration on my Ioniq 5 with 5000 miles. Took it in to Steele to have it checked out. They said that the front tires had bent rims and needed to be replaced and install new tires at $2000. I then took it to Discount tire and the rims aren't bent, one tire couldn't be balanced out and they replaced it under the Michelin warranty. Vibration is gone.
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March 2024 by Kesha Wilridge
My husband and I came here in September 2023 to buy me a car and we had a very good experience with that purchase. We come back to handle the Recalls on my car and they NEVER CALL BACK. I know they are a small dealership but to have all those people there and Noone calls the customers back is crazy. I have been waiting since last month for someone to call me back and they said it would take 3 to 4 days to get the part in to take care of my recall. My safety is my priority so I scheduled with another dealership to handle the Recalls and possibly all my service. I hope they get it together soon.
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March 2024 by Anne Warren
Not even worth 1 star. Steele’s is not a real repair shop. It is barely good enough for basic maintenance provided you can leave your car for the day for a “quick” oil change.
I brought my car for repair and maintenance to Steele Hyundai for the last 8 years. I miss Steven Boyer, Javier Sandova… who were honest, and reliable advisors. I encourage potential clients to read all the one-star reviews before leaving your car at Steele’s because these one star reviews really describe your upcoming experience at Steele’s.
First, this service is not able to take care of your car in a reasonable amount of time. Your car will remain parked outside at least 2 weeks before a mechanic can look at it. The advisors will not let you know this major piece of information ahead of time. I knew they were having issues because they could not do an oil change in less than 2 hours.
Second, the advisors choose to ignore you. Nobody will call you back, text or email. Nobody answers the phone. Do not believe these copy/pasted replies to the one-star reviews because Craig Murrel will not give you an update. Btw, the whomever is copy/pasting these “Craig Murrel Cares” replies should not bother adding a reply to my comments.
Third, if you go in person to get some answers, the advisors are mentally not able to provide an estimate for when your car will be seen by a mechanic. How hard can it be? In my case, I just wanted to get an estimate of the date at which my car will be reviewed by a mechanic so that I can make an informed decision on whether I should leave my car at Steele’s or not. My car had been at Steele’s for 4 days and the assigned advisor did not communicate this information and did not text me back or call me back or emailed me back in 4 days. To this day I still do not know his name. On site, the most intriguing part was that the little white caveman-looking guy who was apparently the advisor assigned to my car would even not speak to me. Dillon Wesley “helped” me by telling me a lie - “your car is being looked at right now and you should get a quote by the end of the day” so that I would leave. The sad part is that I saw my car parked outside when I walked in. So I asked Dillon what kind of details I would get in my quote. The poor thing looked like a deer in the headlights.
Anyhow, I took my car elsewhere.
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February 2024 by Nick Hudson
Horrible customer service
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February 2024 by Jessica A.
Looking for a new car has always been something I hated due to past experiences. Steve, Aaliyah, and Chang were absolutely outstanding. They treated me like a family member and I was able to have the entire process completed quickly. I HIGHLY recommend this dealership and looking forward to seeing them again for my first service. Thank you for restoring my faith in automotive sales.
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January 2024 by Amy Knight
Too busy. hard to schedule a service appointment within next two months.
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January 2024 by Justin D.
Update - 1-22-24 the dealer called in response to the reply below. Absolutely nothing changed and they are sticking to their bait and switch scheme, disgusts me they do this to people. Especially after a 45 min drive up there - No resolution. -- Just left the dealer 1-20-24, they pulled the old bait switch through capital one. Would not recommend.
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January 2024 by Sarah Bass
Went to have my battery replaced and was told to pick it up at 6:30, when I get there everything is closed and everyone is gone. Finally I found someone kind enough to help me that worked on the dealership side and they were able to assist me and another lady that was left stranded without her car but I was literally about to have to Uber back home. I would’ve come earlier if they told me they were closing early.
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January 2024 by Monica R.
If you're in the market for a vehicle, go see John Allen at Steele Hyundai. From the moment we met John, he treated our car shopping experience with care and integrity, which can be hard to find! From start to finish, he was involved in every part of the process, checked on things on our behalf and gave the best customer service we've experienced while shopping for a vehicle. He was respectful of our time and never pressured us to make a hasty decision in the name of "closing the deal". The team even stayed late so we could complete the paperwork and not have to return the next day to complete the transaction. Thanks John!
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January 2024 by J N.
WORST SERVICE EXPERIENCE EVER: On 11/4/2023: I took my 2023 Tuscon to get it diagnosed for stalling on me. Rich said that my battery needed charging. They recharged it and I got it back on 11/17/2023 in the morning. On 11/17/2023: at 5:30pm, my car stalled again but was able to start it again. On 11/20/2023: I towed the car to the dealership. Called and texted with no success. On 11/25/2023: I got a message that they could not find anything wrong with the car and it was ready for pick-up. On 11/27/2023: I picked up my car. Two days later (11/29/2023) the car stalled on me again. The weeks that followed, my car would stall on me, and I would get a jumpstart from other drivers. On 12/30/2023: I towed my car for failure to start. Even AAA could not jump start it. On 01/02/2024 my car was assigned to Dillon. Called so many times to try get an update. Finally got hold of Dillon who said it would get diagnosed by Wednesday 01/08/2024. I inquired via text on Wednesday but got no response. On 01/11/2024 at 12:47pm, I called and left a message. I called again at 4:41pm and talked to Dillon. He said my car was ready for pick up. Why did I have to call a second time to find out my car was fixed and ready for pick-up? On 01/12/2024 I picked up my car. Receipt said it was washed and vacuumed but did not appear to be. I hope this is the last time my car is having this issue. I waited from December 30th to January 11th to find that a starter connector was disconnected. I have been a Hyundai customer for 12+ years but this experience has left a very bad taste in my mouth. I do not recommend this dealership or Hyundai Tuscon SEL to anyone.
