-
February 2024 by Joyce Ng
We chose to stay here because it was close to places we were going to eat at, plus we read good reviews online before deciding with this one and another place.When I checked in, I let the front desk clerk know I'm a platinum status member, and he says it didn't give you anything. When I looked up platinum status on choices, it did list things, but apparently they don't honor any of that.They are stingy with the towels here when I asked for extras and said I wasn't able to get any extras when I asked for them, which is weird and was never an issue at any other hotels I have stayed at. They also don't clean and make your bed everyday, which was not explained at check in. When I came back from a day of activities at 4pm second day, the towels were not changed, trash not taken out, need not made. They have the excuse that they had a lot of check out that day and was going to clean it. That was unacceptable. When I went to the front desk to inquire, no one was there and the front desk guy was in the laundry room just chatting it up with the cleaning crew.Also, they don't clean the room that well because my kids found an old medicine pill somewhere in the floor. I was just glad they showed me and didn't randomly put it in their mouth.Another thing is that their heater and AC is weird. It blows hot and then cold air of you have it on heat. It's not consistent.For breakfast, it is continental breakfast. Beware the eggs might be bad as my husband ate one and told me it was sour. The bagels were rock hard too.Never coming back here again, and not recommending it to anyone.
-
January 2024 by Ai Hukborleum
Very friendly and clean establishment place to stay. Rooms was clean and service is great. Especially last minute stayedRooms: Very clean and spaciousSafety: Lighting was great
-
January 2024 by Paty Solis
At first glance, fine and for emergencies, but there are cockroaches, the rooms already look old.
-
January 2024 by Keith Hiking Nomad
We enjoyed our stay at this hotel, the service and condition of the rooms including a great view outside our window and including the continental breakfast is the best that we've encountered on ourroad trip.
-
December 2023 by Alicia Ponce
We as a family have stayed at this location several times in the last year. I have noticed that when making a reservation online at a member price once you try to check in they tend to say you don’t have a reservation in order to charge you the non member price. We still tried once more to stay here and for some reason they come up with new rules and regulations. I made a reservation on my Choice app for which it came out as me as the guest but in reality my husband was going to be the guest. When I called customer service they wouldn’t allow me to modify the guest name or cancel. Even with the reservation done 20 min ago. Once I called CS they were able to cancel without charging me. It’s pointless to be a member if each hotel is going to have their own rules.The front desk clerk was so rude yet confident that even told my husband he didn’t care. We were going to be charged anyway. Taking my business elsewhere. It’s sad that one bad apple ? will rot the others. Dec9th 6:23pm
-
December 2023 by Sky
The rooms were decent, the front desk staff was sweet and kind. Breakfast was ok no eggs, sausage or pork links like other locations but the stay was
-
November 2023 by Mohammadali Sheliya
Great experience front desk staffs are very helpfull and good nature room are very cleaned and hygiene bathrooms are also very hygiene breakfast was excellent and 100% safe hotelSafety: 100%
-
September 2023 by Jason Rozo
It was a great place to stay very clean and great service they need (Ms. Sandra) a raise for how good they treat guests , I recommend it , can't way to come back .. thanks for the great experience ?Rooms: Very clean and comfy beds . Slept great!!#
-
August 2023 by tess vu
Pros- cheap, a/c cold, free breakfast ( hot and crunchy waffles were yummy) free parking, when there is someone at the front desk they were always friendly, beds are firm which we liked, gym was usable had free weights, treadmill and ellipticalCons: no one is at the service desk- we always had to wait, breakfast full of carbs no protein, hallways smells like skunk, rooms don’t get cleaned daily, water pressure in the rooms are awful, small ants found in the rooms, ice machine on third floor doesn’t work and hasn’t been serviced since 2021, construction to get the hotel is awful, there is always traffic right in front of the hotel
-
August 2023 by Urvish Patel
Definitely a great hotel. Rooms are spacious and super clean. Looks like they recently renovated the hotel. Great price for the room. Breakfast was amazing. I would definitely stay here next time I'm in town.
-
June 2023 by Roxann Ensign
Nicest hotel I've ever stayed in my whole life! Very good staff. Super clean. Beds were like clouds. Yummy breakfast n was extremely nice to my traveling service
-
April 2023 by RubyDian
I'm posting for my family members who stayed here. My parents and several aunts and uncles stayed here last month and an aunt swears there was a ghost. My aunt and uncle's covers kept getting pulled off of them during the night. My aunt thought it was my other aunt (her SIL) doing it, so pretended to fall asleep and eventually felt the covers move on their own with no one there. She was so terrified that she couldn't sleep the rest of the night. Putting 5 stars because thanks for freaking out the fam, ghost. I came to this review section hoping to find someone else with a similar experience to help validate my aunt, but leaving this here for others.
-
April 2023 by Adriana G. Mozqueda
I always write honest and fair reviews so I would def not recommend to others. Go ahead and spend an extra 20 bucks and go to Comfort Suites on Westchase beltway 8! The walls are SO thin, you can literally hear the phone notifications of the person NEXT DOOR. The walls have chipped paint, the bed sheets have holes and rips in them. The front agent, who is always here is not friendly at all. He is never at the front, always in that little room in the back..Doesn't greet you with a smile or anything, real cut and dry. Didnt say anything about breakfast, or any other amenities. Didn't even tell me how much the deposit was for until he swiped my card. $75 deposit for a cheap room is definitely not worth it especially when the walls are thin to the point where u cant sleep. I am a choice rewards member therefore I have been to many different choice hotels where the customer service is amazing BUT that's because it is owned by Choice Hotels, not some patel.. very cheap building but for the price, it's okay for a stay no longer than 2 days. You cant sleep because the walls are thin, the pillows nd bed SUCK. The younger pregnant lady with brown hair was about the best thing here! Very nice and friendly! Don't make the same mistake, go ahead and spend an extra 20-40 bucks on a better hotel. If the walls weren't so thin, It would be an OK place to stay.
-
March 2023 by Krystal Robinson
I stayed here two weeks ago. They have held a charge on my card this whole time I have been calling them and keep getting told the manager not there. I just want my funds released back to my bank account.
-
March 2023 by Lily R.
The hotel room is very clean and this would have been a great stay if the room was quiet. As people have mentioned before, the sound insulation sucks. You can hear people’s footsteps on the ceiling and the conversations next door. The people staying next to me were so loud. They were yelling and constantly moving furniture around 2AM-5AM.My advice: bring or ask for earplugs!
