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June 2024 by Lavonne R.
Customer service needs to improve! I came in for a pedicure and dip. I don't understand why the nail technician didn't start soaking my nails while I was getting my pedicure to make a good use of time and considering she didn't have any other customers. When my pedicure was done and I was in the nail technician's chair, she started removing my initial nail polish. She stopped in the middle of doing my second hand and had me move a few chairs over without an explanation. Then she just started on another customer. I was upset but a few minutes later a person came in from outside and took off my remaining polish and got my nails soaking. Imagine my surprise when she then left...no explanation again. Only when my original technician finished with the person I was moved for, she came to me to ask about my dip color choices. At that point I had no desire to spend any more money at a place that basic customer service and courtesy is not extended to me.
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June 2024 by Tejana S.
Great service really enjoyed my time visiting the nail salon, loving the set that I currently have
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June 2024 by Sandy C.
I got a pedi here and it was SO gentle! It was very relaxing and my tech (don't remember her name) was very sweet and quiet. As an introvert. I really appreciated that. She was quite skillful and I would give my experience a 10/10! Very clean, modern equipment, friendly service from start to finish.
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May 2024 by Edna Brandon
Tha name of the establishment is SILK NAILS. Person that answers the phone told me they DO NOT DO SILK NAILS! ??????????
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May 2024 by Laura Lane
I feel they did a great job and I was comfortable there
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April 2024 by Rahshida Crawford
The customer service here is a bit odd they pick and choose who they want to help!! And once they finally realize me it was too late!!!!
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March 2024 by Devina Fowsar
I have been here multiple times since it’s opened and it’s usually an okay experience. The two owners (I think Mary and Melissa) are pretty nice and if you’re lucky to get them, then you’re probably good.
But today I had a gentleman do my pedicure and he dug so hard with the cuticle clippers, it bled under the skin. He was oblivious to my concerns and I switched my pedicure from the deluxe (with the paraffin wax) to regular because I didn’t want hot wax getting into an injured area. He seemed upset after this, finished painting my toenails and didn’t even bother helping me put my slides on or moving to the nail station to get my nails done.
Melissa did my dip nails (she answers the phone often, I think she is a part owner) -she is was pretty good but there is a defect with one nail that I didn’t feel like saying anything about after the pedicure. I just wanted it to be done and over with.
The time I had been there before, a nail tech left ton of bubbles and a black speck on my very pail shellac manicure. When I started pointing it out, she said it would be fine when it dried.
It did not look fine. It was so bad, after I left I looked at it as it settled and then went back. Mary was really nice and redid them for me herself.
So they are decent about making things right but they shouldn’t have to in the first place. Not to mention that today one of the nail techs was coughing so bad (as she did someone else’s manicure), she got up several times to go cough in the back.
These services are not cheap. We pay for a quality experience. Not only do I not want to be injured or get sick, the experience overall was just sub-par. There are plenty of nail salons in the area and I will be looking for another one. Very disappointed as it seems there has been a definite decline and I’ve been a patron since the beginning.
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March 2024 by Kelly J.
Lanny is awesome!! On my way to the airport and my nail broke. Searched Yelp and found this place. Clean, kind and great service!! Highly recommend.
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February 2024 by Dev F.
I have been here multiple times since it's opened and it's usually an okay experience. The two female owners are pretty nice and if you're lucky to get them, then you're probably good. But today I had a gentleman do my pedicure and he dug so hard with the cuticle clippers, it bled under the skin. He was oblivious to my concerns and I switched my pedicure from the deluxe (with the paraffin wax) to regular because I didn't want hot wax getting into an injured area. He seemed upset after this, finished painting my toenails and didn't even bother helping me put my slides on or moving to the nail station to get my nails done. The nail tech (she answers the phone often, I think she is a part owner) was pretty good but there is a defect with one nail that I didn't feel like saying anything about after the pedicure. I just wanted it to be done and over with. The time I had been there before, a nail tech left ton of bubbles and a black speck on my very pail shellac manicure. When I started pointing it out, she said it would be fine when it dried. It did not look fine. It was so bad, after I left I looked at it as it settled and then went back. The owner was really nice and redid them for me herself. Not to mention that today one of the nail techs was coughing so bad (as she did someone else's manicure), she got up several times to go cough in the back. These services are not cheap. We pay for a quality experience. Not only do I not want to be injured or get sick, the experience overall was just sub-par. There are plenty of nail salons in the area and I will be looking for another one. Very disappointed as it seems there has been a definite decline and I've been a patron since the beginning.
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February 2024 by Jill Donahue
Great services and staff is always kind!
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January 2024 by Nikki P.
Jessica did a great job on my gel builder nails. I keep looking at them and checking them out because I love the way they look. I was visiting from out of town and Unfortunately I won't be able to come back here to get my nails done but maybe this review will help someone else.
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November 2023 by Elyse F.
I love coming here! The staff is always so friendly and they do a great job. They make it so easy to relax. This is definitely my go-to place :)
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November 2023 by Alison Bachert- Martinez
They are so sweet and thorough. If I need something corrected, if a nail chips, whatever.. they address it without question. I think it is relaxing and clean.
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November 2023 by Ryan Hoops
Horrible pieces of garbage
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November 2023 by Marion Marine
Been in Kingwood for a while searching for a place that has good service and decent prices and let me just say I have found it!
