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June 2024 by Jose A Gonzalez
Tried to buy a couple of painters bags that were on sale for $11.99 and Caresse refused to sell them to me even though the price was on the sticker. She even took them off the floor. So, I went to another Sherwin Williams, they had them and looked them up online. The price was indeed $11.99. The other Sherwin Williams did not have a problem with me buying them.
I believe the employees at the Sherwin Williams on Gessner kept them for themselves, otherwise, why take them off the floor.
Also uploaded ticket showing where I purchased the bags at the other store for $11.99.
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May 2024 by Jonathan Leung
Cancelled my pickup order after 7 days instead of the 14 days stated in my order. No call or nothing.
Staff was also quite rude my previous vist when I was trying to match a color by RGB code. They simply said "No, we don't do that" instead of suggesting an alternate solution.
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February 2024 by Cameron B.
The customer service here is horrific. They close at 6 pm. I walked in the store at 5:40, the man shut the lights off when i walked in. After I stood at the desk waiting for his attention, he rolled his eyes when i asked if i could get a sample. He stated "we close at 6". It was 5:45, you are still open. 2 days later i called the store at 5:20. They picked up the phone and immediately hung up 3 different times. If you don't want to be customer facing, find a new job.
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January 2024 by Carrie D.
Horrible customer service. Not one client in the store and they refused to help me transfer paint to smaller container. My entire home is Sherwin-Williams paint. Never again
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December 2023 by CozyCupBrewtique
I am writing to express my sincere appreciation and admiration for the outstanding service provided by Jordon at Sherwin-Williams. In my recent interactions with him he showed a level of professionalism, expertise, and dedication that truly sets him apart.Jordon has an exceptional understanding of Sherwin-Williams' products, and he was instrumental in helping me find the perfect paint solution for my project. His product knowledge is not only extensive but is also delivered with enthusiasm, making the entire shopping experience enjoyable and informative.Thanks again Jordon!
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September 2023 by Midnight Jade
So happy with Sherwin-Williams Store on Gessner and Jordon in particular. His service quality was truly exceptional, I can’t wait to come back when I paint my next part of the house. He tolerated all my questions and helped me pick the right paint for my bathroom. Thank you for the help Jordon!
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August 2023 by Javier Balbuena
The business is quite accessible. It caught my attention that there was little painting material: such as rollers and caulking. I have always found a great variety. A chubby young man started serving me who at first seemed very friendly and when I saw that he was about to give me some wrong bottles I called him and he got upset. It caused him so much discomfort that he sent another person to assist me. The person who finished taking my order was a Colombian lady who made my order pleasant.
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August 2023 by L U
Excellent customer service. He assisted me by arming.
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August 2023 by Oscar A. Cisneros
Sons of their PM, they leave him on the phone waiting for a while and then they hang up
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August 2023 by A MB
Excellent customer service, Armando assisted me, a very good person and he has a lot of passion. This is the best Sherwin-Williams store that has served me well.
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April 2023 by Mari Rodriguez
Honestly was greeted by everyone and had the best experience at this location. The only problem was my item not being in stock I had the pleasure of speaking to a gentleman who helped me locate an item at a different store, Asked the other location to get their hands on the item before I drove far out. Eric saved my Saturday, this was my first time shopping at Sherwin Williams and will continue to keep shopping thanks to the amazing staff and Eric.
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December 2022 by Jose Lopez
Do not understand why they close early. Its 5:40 p.m. and store is already locked when closeing time is 6p.m.
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November 2022 by chad fuqua
The staff were very knowledgeable and friendly. They also have more than adequate supplies on hand.
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September 2022 by Tania Grekin
I went to the Guesner store earlier this week to take advantage of the 40% sale that was going on. The manager suggested for me to use my account instead because I would have a bigger discount, honored a discount on a product advertised on an email that wasn’t discounted at the store and at 6:00pm when the store was closing and I said that I needed something else but thought they were tired because it was closing time, the manager said “I am not tired at all, I am here to help the client” and took the time to complete the purchase. A very positive experience!
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August 2022 by Jesus Garcia
Perfect service
