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October 2024 by Phillis Ferguson
Have anyone had an experience at the Shell station on Louetta & Hwy 249, where the amount kept running up but very little gas was coming from the pump. You couldn't even feel fuel running through the hose. I did today and when I went into the store to tell the employee, he pointed me to the manager. I told him very little gas was coming out, and ask if the pump was empty? He walked me out, went to the pump, pulled the knozzle out and squeezed the handle, a little gas came out, he looked at me and said it has gas. It took 4 1/2 mins to pump $9.12 worth of gas and to top it off, when I stopped squeezing the handle the numbers still continued to run. He wouldn't even address that.
Please watch out. I believe I was robbed at the pump and he was very aware of what was happening. My intent was to fill, BUT NOT THERE & NEVER AGAIN. I left and went to another station and definitely had a better experience... WATCH OUT Y'ALL!!!! ROBBERY IS REAL @THE GAS PUMP.
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October 2024 by Marbella Canales
It's supposed to be 24 hours.
and after 1 it is closed all the time and if it is open they do not accept cards only cash 👎🏻
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September 2024 by Miranda Lopez
Not open 24 hours
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September 2024 by Melissa G.
The attendant was so rude I can't even believe my experience here I will never return and I will let all my friends know to avoid this place cashier was judgmental and rude. Use my wrong card for transaction and he told me no money you can leave bye. Try to explain to him that I used the wrong card and he refused service
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July 2024 by Waqar
THIEF’s WORST CUSTOMER SERVICE. THE CREDIT CARD READERS DON’T WORK, NO RECEIPTS, STEALING FUEL REWARDS AND SCAMMING INSIDE THE STORE BY DOUBLE CHARGING. BOTH SHELL GAS STATIONS ON LOUETTA AND 249 OWNED AND OPERATED BY SAME OWNER HENCE THE SERVICE IS SAME. I HAVE FILED A WRITTEN COMPLAIN TO THE HEAD OFFICE AND I HOPE THEY TAKE SOME ACTIONS. WORST CUSTOMER SERVICE INSIDE THE LADY AT THE COUNTER WAS SCREAMING WHEN I ASKED FOR FUEL RECEIPT. DATED 06/14/2024 around 11:25AM.
The management replied back with cut and paste response very similar to all other customers.
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June 2024 by Aaron Tyler
Tried charging double.. luckily I was paying attention but definitely check what total is
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April 2024 by Ally Wat
Place closes in the middle of the day, or the workers are sleep. It’s not 24 hrs. They will lock the door when they want to sleep. Did it again today! Drink are room temp. Candy has been expired coming out of here. Just a poorly ran store.
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January 2024 by K T
Gas pumps worked and that's all I needed!
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December 2023 by Brad Rydberg
You pay 40-50% extra here
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December 2023 by Amy Cole
Clean and efficient
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November 2023 by Drozkii T
Mexican cashier was being rude to customer
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October 2023 by Mia Grace
Y’all get your gas & go . I walked in and said hello how are you this man said one moment . Walked to the back of the store y’all….. I saw this man pick the CUPS (as in more than one) right up off the floor I’m like okay he’s really serious about cleaning I’m thinking he gonna throw them away ……he put them back into the icee & cofee cup holders and came to check me out . Without moving a beat . He’s an older middle Easter guy with white hair . Just please how disgusting I can only imagine what’s done in private if he thought that was acceptable.
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August 2023 by Eric Abnormal
Drinks are not cold, ever
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August 2023 by Emmanuel Figueroa
BAD SERVICE
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July 2023 by Carly
gas pump card readers never work.
