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November 2023 by Lawrance Samaranayake
Misleading and inconsistent information, varying requirements for different customers. My friend had different requirements. This can be viewed as discriminatory. The manager at this location claimed to be the district manager and provided me with a phone number to a voice messaging system that gets re-directed to her; she refused to provide the contact information (email or phone) for a supervisor. I left a message on Wednesday, November 1st at10:43 am and I have still not received a response. It is very disappointing to see a company treat people this way.
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October 2023 by Chris Troupe
Started great until our unit was broken into, inside of a building. They simply bent the door open bypassing our lock all together. Was told this has been a common occurrence and door codes haven’t changed in years? Front desk didn’t seem shocked or overly apologetic at all, seemed business as usual. Not a very secure facility for a place with the word in its title. Bummer. Just a warning. Still working on the police report.
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September 2023 by Stephen Russo
Ms. Barbara was/is excellent she went above and beyond for my first time renting a store unit
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September 2023 by Idilio Gonzalez
Barbara was very helpful she waited till 6For me and set me up right away
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August 2023 by Andrea Dolphus
I love the fact that their is 24 hour access and they had so many different deals you just can't beat it. And the manager lives in property. She was very nice and made sure I got what I needed and was satisfied. Would definitely suggest this storage facility.
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June 2023 by Deborah
Space in our residential building was suddenly getting down-sized due to renovations. Stressed to the max... panic is setting in quickly! Within mere minutes of arriving at this facility, the Manager *Barbara*, had calmed my nerves and presented multiple options for a quick solution. Sweet relief!This is a convenient location, and the facility is well-maintained, very clean, and safely lit and locked at all times. Yet, we enjoy a full 24-hour access to our units.AND... so important... the staffing provides top notch support. It is always a real joy to deal with such friendly and knowledgeable professionals.Thank you Security Self-Storage, and thanks again to Barbara and the team, for all that you've done to help serve our storage needs. You guys are the BEST!!
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June 2023 by T
Great place to rent a storage. Moved due to needing a location closer to my neighborhood and price. I would rent here again. 24 hrs access is great and the ladies who manage this property are wonderful. Clean units and grounds. Ask for Barbara!
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May 2023 by Elizabeth Brierre
I literally fled here with a trunk full of items for storage from the Public Storage on S. Braeswood and Main because they have NO idea what they're doing there. Barbara was welcoming, professional and efficient. The price is higher than Public Storage but with the promotional discounts Barbara gave me with her stellar service, it's just a little bit more expensive for the year and I'm happy to have my stuff in a safe and easily-accessible location staffed with helpful professionals.
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May 2023 by Kensi
Barbara was friendly, informative, and very helpful. I appreciate the convenience and efficiency of the process, especially for someone who is in need of a storage unit in short order. Keep up the great work and even better customer service!
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April 2023 by Keith Owens
My visit at self storage was great Ms barbara,assisted me with everything I needed also her service was excellent and she was very polite,looking forward to spend my time @ ur storage.
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April 2023 by Shylah Salas
Barbara Barbara! Thanks for being accommodating and helping us navigate through the website.Barbara keeps it straight forward about what to expect. She performs her rounds, making sure the property is clean, so DO YOUR PART TO KEEP IT CLEAN. Keep your personal items, including your vehicle away from the center of the driveways too.
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April 2023 by nate lubke
I recently needed a storage unit in Houston Tx for my friends from out of town. My friends are from Serbia and not very familiar so I was helping them. The manager Barb was very helpful and gracious. My Serbian buddies really appreciated her professionalism. The storage was also clean and affordable, overall great biz!
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April 2023 by Rashawnda Moultrie
Barbara did an amazing job. She was able to explain everything thoroughly for me. Great experience. She went above and beyond to make my experience memorable.
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March 2023 by DONC4X
I needed a storage unit immediately and Ms. Barbara Elmore was able to assist me. She made the process very quick and easy. She was very helpful and kind in getting me exactly what I needed. My favorite part about it is it’s climate controlled unit.
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March 2023 by Travis Clay
I really appreciate Ms.Barbara every since me and my family moved here to Texas she has been a wonderful manager with treating her customers right with understanding you been the best manager I really appreciate you Ms.Barbara for what you do.Come to Self-Storage and get you a nice clean storage you will not regret it.
