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November 2024 by Sharon Baldwin
Last Friday, I had the great pleasure of stopping by Santa Anna Body Shop. I met Carlos Valdez and he provided me with an exceptional level of customer service.
Driving on Houston freeways can prove treacherous, especially when you not only have to navigate traffic but also tire remnants bka "road gators." Or, other things that drivers lose on the freeways from unsecured or poorly secured loads. Unfortunately, I came into contact with one of those "road gators" and it messed up my car in the front and ripped some of my lower bumper off. My car is low. The car in front of me hit it first and all I could do was slow down a little.
I went to one place (not a body shop) and they told me to go to junk yard to find the part because the whole thing would have to be replaced. But when I spoke to Carlos he said let me take it over to my guys and see what they could do. I told him I didn't want to file it on my insurance. He agreed that wasn't necessary. I filled out paperwork and he took my car over to his repair guys. After being gone for a while he came back and let me know it was ready. I was SHOCKED!!!
I walked outside and my 2012 Ford Fusion SEL looked like nothing ever happened. I was so happy! I asked him how much I owed him and he said it's on the house. So, I am doing this review as a form of currency and my appreciation.
I told Carlos I felt like hugging him but I didn't know him like that. Lol! We shook hands and called it a day. They not only reattached the lower back bumper but tightened up the front so the grill wouldn't hang low and drag. I am so pleased with their work and level of customer service.
I've done business with them in the past and HIGHLY RECOMMEND Santa Ana to anyone in need of auto body work. It may not be on the house but they will definitely do a GREAT job!!!
My one regret is not having before and after pictures. Thank you Carlos and the staff of Santa Ana Body Shop!!! 5+ stars...
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November 2024 by David Cerda
Shout out to the whole santa anna team service is always fast and customer service is always top tier man thanks guys!!!
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September 2024 by Blaice Blaice
Awesome customer service and they did everything very well the car looked brand new when I got it back recommend to come here
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September 2024 by S Mc
Have used them twice now. Their work is spotless, turn around time great. The staff is friendly and easy to work with. I hope I can avoid another accident for a while. But I’m coming back here if I need any body work done
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September 2024 by Okan Akin
High quality shop. Great service and great end product.
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September 2024 by Hitham Ziq (Zeek)
Great staff with excellent service, I highly recommend Santa Ana Body Shop
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September 2024 by Blu View
Great Work done, But lack of communication!
All 100% TRUTH
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August 2024 by Cleo Moore
The Best in all around customer service. The car looks brand new look like I just bought it . Great Job
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August 2024 by Intensek
Buckle up people cause this one may be a longer one but you will learn something. Our recent rain windstorm here in Houston left me with a branch on top of my 2009 Toyota Tacoma. My insurance company recommended this shop and one other to me on a list. After reading their reviews some good and some bad I chose to go with this locations. The rental place also attached to these guys seemed it would all be convenient and make the process easy.
My expectation after talking to my service guy Carlos was this might be a 2 maybe 3 week process given what needs to be repaired. I received a few texts (3 maybe 4) within the first couple of weeks but after that all went silent and I had to keep calling for updates. I had some issues with the Rental car like a 4year old battery going dead, leaving us stranded in Austin on Friday evening on Father's Day weekend til we were able to get some assistance at Autozone. The rental car had 98k miles on it and lacking on maintenance. The last week I changed cars because I felt uncomfortable in the previous car and the shop kept me in the car for my full amount of time.
While keeping me in that rental for the full amount of time the Body Shop submitted as many supplements as they could get away with boosting my insurance company for more money. On my last day of rental I called the shop to ask if my truck was ready and they said "Oh Yes Sir it was ready yesterday". Well when I arrived it had scratches on the doors, oil spots/drips on the seat fabrics, scratches on almost every plastic surface where work was being performed. Additionally the windshield wipers were put on incorrectly fixed under the hood, plastic cap covers for bolts inside the truck were left on the floor under the seats, and my rear window tint was scratched up and super visible. The truck looked really rushed although it was sitting out front when I got there. Their (The Manager - Mike and Service Agent - Carlos) message to me was sorry we will try and fix what we can but we need your $500 dollar deductible. So an hour later they had resolved the paint scratch issue and the windshield wipers but told me I needed to go get my tint replaced and return to them with a receipt and they would pay. Because of what they did damaging my truck and leaving my MINT older truck in the condition they did should of waived my deductible and sucked up that small lost. Instead this company was after the money plus the deductible and asked me what they could do to make it right. When I told them their response was Hmmmmmm- eyes to the sky. If you believed smiles, hand shakes, cold bottles of water, a few texts and a coffee bar substitutes for good customer service and quality workmanship then this may be the place for you. I have had a few auto body visits in my life and this by far was the worst.
BEWARE, BEWARE, BEWARE...........
As an update today 07/29/2024 - I am back at the shop having the windshield replaced (Their Choice) because it is leaking/condensation on the inside of the windshield. Another 1hour spent at this place - Time is money every where I have been. Workmanship???
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August 2024 by Santa Rosales
In Santa Ana Body Shop they did an excellent job in the repair of my car, I am completely satisfied with that and very grateful for the professional customer service of the staff at the reception. Thanks a lot!!
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August 2024 by Ellen Goldberg
I was extremely pleased with the service I received as well as the repairs done on my car. My 2019 Nissan Altima looks new. Everyone kept me appraised every step of the way. I highly recommend Santa Ana Body Shop.
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July 2024 by Johnna Solomon
Amazing service. Fixed my side mirror in 20 minutes! Brandon thank you so much!! And they removed all the duct tape residue lol i will recommend them to everyone
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July 2024 by Michael Ellini
The Best in customer service! I was hit by an uninsured driver and it left my truck with all kinds of body damage. Santa Ana handled everything for me they dealt with the insurance company so I didn't have to. They made the process so pleasant that it couldn't have been easier. The turnaround was fast too! The quality of work is there also, my truck looks brand new and as good as when I bought it. I would not have gotten the same result if I went anywhere else. Highly recommend Santa Ana! Thank you so much Melanie and Brandon!
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July 2024 by Ronnielafaye
I had some bodywork performed earlier this year by the body shop and was pleased with Carlos' dedication and customer service. Had to return the car for some lighting issues this past week. I must say any company that stands behind their work especially in this tough economic times is truly Exemplary!! Carlos went above and beyond to make sure the lighting issue was addressed!! Truly appreciated! This company stands behind their work!!
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June 2024 by Ginger Page
You guys were recommended by a friend and I'm very happy we chose you. Your people were very helpful and friendly and did what they promised that they would do. I would send anyone I know that needs body work done on their vehicle! Thank you Santa Ana!!!
