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March 2024 by Pamela Gomez
I've been to this sams with my elderly parents this is third time! Today your door greeter had a problem! Standing in front of the basket like we were going to steal something! HONESTLY!! THEN IM LOOKING AT HER AND SHE SAYS "WHAT"! She is a very rude person ! Sams because of her your store is going to loose customers! Does she realize because of the customers she has a paycheck!! This happened around 11:25 am. I THINK YOU GUYS CAN DO BETTER AND TREAT CUSTOMERS BETTER!
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February 2024 by Ed Alexander
Before corn syrup sweetener, humans had mastered refining sugar that enslaved us all to the transatlantic exchange, but before sugar; we collected Honey that shaped human anatomy capable of inspiring Hellenistic Greek sculptures. Let's rewind a little and eat more local Apiculture from Texas; I no longer want to inspire an overstuffed wrongly wrapped corn tamale! Remember to dispose container respectfully after consumption ! Do NOT litter your home!
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February 2024 by Christi S
This is not a good place to buy tires! It was a long time ago. I sent people there for tires. Now, they are rude and don't want to help you. They require an appointment, but never answer the phone. Once I waited 2 hours to have a slow leak fixed. I had to bring it back days later with the same issue. The guy told me he can't fix it if nothing is wrong. I had to WATCH him test it, and saw the bubbles immediately! Next time, they wouldn't even check my tire. Told me they had no patches and I had to go all the way to the Woodlands location. I had a mail and needed a new tire! I then bought 3 other tires at that location. Richey doesn't want your business for tire sales. Been this way for years now. The Woodlands location needs to train Willowbrook and Richey Rd employees what customer service looks like!!
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February 2024 by Kristina E
Waited almost an hour to pick up my online order! I had to flag a worker down because nobody ever came to help me or bring me my stuff!
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February 2024 by Jeanet Ayala
It's very good, the store is very clean and everything is in its place and I've seen other bigger ones but this one has everything I need...
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February 2024 by mario haidar
Excellent ?
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December 2023 by C N
For a busy location, why would you have only 1 machine to cook up the pizza? It can only cook 3 pizzas at a time and takes like 10mins to cook the pizza. You're wasting people's time. If you think it's worth it to have sams membership, think again. Never picks up phone to order pizza and employees are just waiting for the 3-at-a-time-10min pizza and telling customers to wait for 30+mins. Parking is so bad and there's like only 1 main exit/entry.
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December 2023 by T C
The hot dogs were a good deal, I prefer Costco's pump condiments and relish. Sams has bagged saurkraut instead. I read online they had cheese for the hotdogs. The only cheese I saw was parmesan for pizza. Dry powdered cheese. I don't mind the mustard packs. Sign on the drink machine said mnt dew berry zero. They had mnt dew berry but not the zero. Drank diet pespsi instead, which is like a huge laxative for me. Store was clean, not too busy. Prefer Costco kiosk ordering too. Food options seemed better at Sam's tho.
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December 2023 by Rosie Arcelay
As far as inside the store, it's as great as any other Sam's Club. Same great selections.However, the parking lot can become a nightmare because there's only one entrance that takes you back to 45 and the spaces are very tight in front of the store. When they improve the traffic and parking situation I'll be happy to add a star to this review.
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December 2023 by Krystal Ibarra
Waited 30 minutes in the car for my curbside order and nobody ever came, went inside to see what was going on and they had my items to the side and they put on the app that someone had picked up the order already which is false. Terrible curbside and customer service at this location.
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December 2023 by Liz
I can’t believe how employees treat each other. One employee asked this chinese / Asian looking employee if she can help her with something on the Register. The asian lady gave her a look and a sigh like she don’t want to. I noticed she has done this to multiple employees. She has attitude. She needs to be gone. There are some employees that seems to be nice but this one is not one of them.
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October 2023 by ANGELA Council 119 email
Food court setup is terrible. Longest wait ever. Sam's check out app is great so why not be innovative with the food court the same way? Get some extra help with the food court. Costco does it flawlessly now. Go there instead...
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October 2023 by Latticia Gantt
OMG! This place is crazy and not in a good way! They have more options than my home club in Alexandria, La, that's why I gave them 3 stars but it is waaayyyyy too many people, not enough registers, lines are stupid long, the flow is chaotic leaving out of the door!
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October 2023 by Jonathan Rebuelta
The lines at checkout weren't that long ,but either way I used their scan&go to pay faster. I easily found what I needed and also saw some good deals. The samples they were giving out tasted great. Sad to say that unfortunately their sample kiosk machine had run out of the samples but when they put good things for samples that's what happens.
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September 2023 by Efren Moreno
This place is so ghetto. We asked for someone to help and get us and no one showed up to help us. Inside and outside… ghetto. Poor customer service. We left and went to the Sam’s club in the woodland and was cleaner and extremely helpful. Don’t to this one anymore. Lesson learned.
